Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Mandy Phillips

Mandy Phillips

Acumatica Consultant
Johannesburg

Summary

Dynamic Acumatica Consultant with a proven track record at About IT, specializing in tailored ERP solutions and client engagement. Leveraging analytical problem-solving and strategic planning, I successfully led implementation projects, enhancing operational efficiency and driving business growth. Committed to quality assurance and fostering collaborative teamwork, I deliver impactful results that optimize client performance.

Overview

14
14
years of professional experience

Work History

Acumatica Consultant

About IT
05.2022 - Current
  • Analyze Client Business Needs: Collaborate with clients to understand their operational processes, workflows, and strategic goals, conducting discovery sessions and gap analyses to identify requirements for Acumatica Cloud ERP implementation.
  • Design Tailored ERP Solutions: Develop customized Acumatica configurations, including workflows, dashboards, and reports, to align with client-specific needs across industries such as manufacturing, distribution, or financial services.
  • Lead Implementation Projects: Guide clients through the full ERP implementation process, from system setup and data migration to integration with existing tools, ensuring timely and efficient deployment within 60–120 days, depending on complexity.
  • Provide Training and Support: Deliver comprehensive training sessions to client teams, ensuring proficiency in using Acumatica’s features, and offer ongoing post-implementation support to resolve issues and optimize system performance.
  • Customize and Integrate Systems: Create custom plugins, reports, and integrations with third-party platforms (e.g., e-commerce, CRM) using Acumatica’s Framework and Web Services, leveraging basic .NET knowledge to meet unique client requirements.
  • Conduct Project Scoping and Planning: Develop detailed project plans, including timelines, milestones, and Statements of Work (SOWs), while performing business process mapping and user acceptance testing (UAT) to ensure solution viability.
  • Maintain Certifications and Expertise: Stay current with Acumatica certifications and industry best practices, participating in training (e.g., Acumatica University, in-person courses) to provide cutting-edge solutions.
  • Resolve Technical and Functional Issues: Address client inquiries and troubleshoot system challenges during implementation and post-go-live phases, escalating complex issues per company guidelines to ensure client satisfaction.
  • Support Strategic Consulting: Advise clients on optimizing Acumatica for operational efficiency, scalability, and real-time data insights, tailoring solutions to enhance business intelligence and decision-making.
  • Document Processes and Requirements: Produce professional documentation of client requirements, system configurations, and process improvements, ensuring clarity for both internal teams and clients throughout the project lifecycle.

Marketing Director

Malakhi Custom Furniture
09.2020 - 06.2023
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Created content and promotional materials to drive engagement and conversions.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Built strong relationships with industry professionals and influencers.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Collaborated with cross-functional teams to develop innovative product launches and promotions.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
  • Implemented financial software solutions that improved accounting processes

Acumatica Consultant

About IT
10.2018 - 03.2019
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Analyze Client Business Needs: Collaborate with clients to understand their operational processes, workflows, and strategic goals, conducting discovery sessions and gap analyses to identify requirements for Acumatica Cloud ERP implementation.
  • Design Tailored ERP Solutions: Develop customized Acumatica configurations, including workflows, dashboards, and reports, to align with client-specific needs across industries such as manufacturing, distribution, or financial services.
  • Lead Implementation Projects: Guide clients through the full ERP implementation process, from system setup and data migration to integration with existing tools, ensuring timely and efficient deployment within 60–120 days, depending on complexity.
  • Provide Training and Support: Deliver comprehensive training sessions to client teams, ensuring proficiency in using Acumatica’s features, and offer ongoing post-implementation support to resolve issues and optimize system performance.
  • Customize and Integrate Systems: Create custom plugins, reports, and integrations with third-party platforms (e.g., e-commerce, CRM) using Acumatica’s Framework and Web Services, leveraging basic .NET knowledge to meet unique client requirements.
  • Conduct Project Scoping and Planning: Develop detailed project plans, including timelines, milestones, and Statements of Work (SOWs), while performing business process mapping and user acceptance testing (UAT) to ensure solution viability.
  • Maintain Certifications and Expertise: Stay current with Acumatica certifications and industry best practices, participating in training (e.g., Acumatica University, in-person courses) to provide cutting-edge solutions.
  • Resolve Technical and Functional Issues: Address client inquiries and troubleshoot system challenges during implementation and post-go-live phases, escalating complex issues per company guidelines to ensure client satisfaction.
  • Support Strategic Consulting: Advise clients on optimizing Acumatica for operational efficiency, scalability, and real-time data insights, tailoring solutions to enhance business intelligence and decision-making.
  • Document Processes and Requirements: Produce professional documentation of client requirements, system configurations, and process improvements, ensuring clarity for both internal teams and clients throughout the project lifecycle.

Project Coordinator

Seacom Communication Solutions
03.2016 - 09.2018
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.

Sales Administrative Assistant

Seacom Communication Solutions
06.2015 - 03.2016
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Streamlined sales processes with efficient data entry and management of client information in the CRM system.
  • Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
  • Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
  • Facilitated seamless communication within the department through efficient coordination of internal meetings and distribution of relevant materials.
  • Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
  • Improved proposal development process by creating templates, gathering pertinent information, and facilitating communication between departments.
  • Optimized team performance, scheduling meetings, organizing travel arrangements, and managing expense reports for sales representatives.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Office Administrator

Seacom Communication Solutions
05.2014 - 04.2015
  • Manage Communications: Answer and screen incoming business calls professionally, redirecting or taking accurate messages to ensure effective communication across the organization.
  • Support Financial Operations: Process invoices accurately using Sage Pastel, collaborating with the finance department to maintain up-to-date financial records.
  • Assist Marketing Initiatives: Support the marketing team in planning and executing office events in South Africa, including logistics coordination, vendor communication, and on-site assistance.
  • Coordinate Travel Arrangements: Arrange domestic and international travel for SEACOM staff and executives, including booking flights, accommodation, and car hire, ensuring compliance with company policies.
  • Oversee Travel Budgets: Manage travel expenses by ensuring timely payments to the travel agency’s corporate card, maintaining accurate cost records, and reconciling discrepancies.
  • Facilitate Logistics: Arrange collections with DHL for outgoing shipments, ensuring timely and accurate delivery of documents and packages.
  • Aid Accounts Department: Assist with month-end closing processes, including data entry, reconciliations, and filing, to support accurate financial reporting.
  • Manage Office Operations: Maintain efficient office services by organizing operations and procedures, such as inventory management, vendor coordination, and facility upkeep.
  • Ensure Procedural Efficiency: Streamline administrative workflows to enhance productivity, collaborating with departments to implement best practices.

Office Administrator

Access Freight Logistics (Pty) Ltd
06.2012 - 03.2013
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Front Desk Representative

First National Bank
11.2011 - 03.2012
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Planned coverage needs and organized services to support incoming special events.
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.

Sales Executive & Executive Assistant to CEO

Crime Stop
05.2011 - 09.2011
  • Booking interviews
  • Cold calling customers
  • Door to door sales
  • Booking training courses for staff
  • Answering of phones
  • Marketing of the company
  • office management

Sales Executive & Administrator

KR T-Shirts
02.2011 - 04.2011
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.

Education

Certificate - Biblical Leadership Studies

CFCI Bible College
Johannesburg
04.2001 -

Certificate - Pastoral Counseling

Edify School
Johannesburg
04.2001 -

Certificate - Practical Leadership Studies

CFCI Bible College
Johannesburg
04.2001 -

Intermediate Certificate - Development And Operations Management

Torque IT
Johannesburg
04.2001 -

Intermediate Certificate - Agile Project Management

Torque IT
Johannesburg
04.2001 -

Higher Certificate - Project Management Body of Knowledge

University of South Africa
Johanneburg
04.2001 -

Skills

    Analytical problem-solving

    Effective time management

    Collaborative teamwork

    Client engagement

    Data-driven decision making

    Quality assurance

    Decision-making

    Best practices implementation

    Team leadership & development

    Work Planning and Prioritization

    Strategic planning

    Staff management

    Integrity and honesty

Interests

Outside of work, my heart finds joy in serving my local church community, where I sing with the worship team, pouring my soul into creating uplifting moments of connection and reflection As part of the outreach team, I cherish the opportunity to make a tangible difference in my community, building bonds and supporting those in need On weekends, I serve as a counselor, guiding teenagers through their challenges and celebrating their growth as they step into stronger, more confident versions of themselves These experiences fuel my passion for uplifting others and inspire me to bring empathy and purpose to everything I do

Timeline

Acumatica Consultant

About IT
05.2022 - Current

Marketing Director

Malakhi Custom Furniture
09.2020 - 06.2023

Acumatica Consultant

About IT
10.2018 - 03.2019

Project Coordinator

Seacom Communication Solutions
03.2016 - 09.2018

Sales Administrative Assistant

Seacom Communication Solutions
06.2015 - 03.2016

Office Administrator

Seacom Communication Solutions
05.2014 - 04.2015

Office Administrator

Access Freight Logistics (Pty) Ltd
06.2012 - 03.2013

Front Desk Representative

First National Bank
11.2011 - 03.2012

Sales Executive & Executive Assistant to CEO

Crime Stop
05.2011 - 09.2011

Sales Executive & Administrator

KR T-Shirts
02.2011 - 04.2011

Certificate - Biblical Leadership Studies

CFCI Bible College
04.2001 -

Certificate - Pastoral Counseling

Edify School
04.2001 -

Certificate - Practical Leadership Studies

CFCI Bible College
04.2001 -

Intermediate Certificate - Development And Operations Management

Torque IT
04.2001 -

Intermediate Certificate - Agile Project Management

Torque IT
04.2001 -

Higher Certificate - Project Management Body of Knowledge

University of South Africa
04.2001 -

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