Mandy Phillips
Virtual Assistant
Johannesburg,Gauteng
Summary
Skilled team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Readiness to take on more duties in order to attain team goals. Self-motivated, with a strong desire to provide excellent service. Always looking for methods to optimize procedures so that jobs may be completed more efficiently.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
Work History
Payroll Officer
Brothers That Just Do Gutters
San Antonio
09.2022 - Current
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 18 employees to verify accuracy of information.
- Generated checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Generated reports to track employee time and attendance.
- Assisted with recruitment and onboarding of new employees.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
ERP Consultant
About IT
Johannesburg
06.2022 - Current
- Taught 100 users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Coordinated data conversion with internal and customer resources.
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Director of Marketing
Malakhi Custom Furniture
Johannesburg
09.2020 - 01.2022
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
- Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
- Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
- Increased website traffic by average 10% each month using cutting-edge inbound marketing techniques.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
ERP Consultant
One Channel
Johannesburg
03.2019 - 03.2020
- Taught 180 end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
ERP Consultant
About IT
Johannesburg
09.2018 - 02.2019
- Taught 50 end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Delivered individualization by working with clients to gather business requirements.
Project Coordinator
SEACOM South Africa
Johannesburg
05.2016 - 08.2018
- Supervised 4 projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Arranged travel and accommodation for team members and project partners.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
System Administrator
SEACOM South Africa
Johannesburg
05.2016 - 08.2018
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Worked with users to determine areas of technology in need of improved usability.
- Managed onboarding and offboarding of employees.
- Drove continuous improvement of IT governance processes.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Sales Support Administrator
SEACOM South Africa
Johannesburg
05.2015 - 03.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Office Administrator
SEACOM South Africa
Johannesburg
05.2014 - 04.2015
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Assisted with coordination and hosting of company events.
- Organized, facilitated and participated in community service efforts.
Office Administrator
Kelly Agency
Johannesburg
05.2014 - 05.2014
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Administrator
Access Freight Africa
Johannesburg
06.2012 - 03.2013
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Produced high-quality communications for internal and external use.
- Assisted with coordination and hosting of company events.
- Organized, facilitated and participated in community service efforts.
Front Desk Receptionist
Kelly Agency
Johannesburg
11.2011 - 03.2012
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Personal Assistant to the Owner
Crime Stop
Johannesburg
05.2011 - 09.2011
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Served as point of contact between clients and managerial staff.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Sourced and ordered office equipment and supplies.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Used discretion when handling confidential information.
- Attended meetings, took notes and tracked action items.
Sales Associate
KR T-Shirts
Johannesburg
02.2011 - 04.2011
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained records related to sales, returns and inventory availability.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
Bachelor of Theology - Biblical Studies
CFCI Bible College
Johannesburg 02.2023 - Current
High School Diploma -
Hoerskool Die Fakkel
Johannesburg, South Africa 01.2005 - 12.2010
Skills
Excellent Communication
Critical Thinking
Dependable and Responsible
Problem-Solving
Multitasking Abilities
Data Entry
Organization and Time Management
Good Telephone Etiquette
Attention to Detail
Cultural Awareness
Flexible and Adaptable
Certification
Agile Project Management
Timeline
Bachelor of Theology - Biblical Studies
CFCI Bible College
02.2023 - Current
Payroll Officer
Brothers That Just Do Gutters
09.2022 - Current
ERP Consultant
About IT
06.2022 - Current
Director of Marketing
Malakhi Custom Furniture
09.2020 - 01.2022
ERP Consultant
One Channel
03.2019 - 03.2020
ERP Consultant
About IT
09.2018 - 02.2019
Project Coordinator
SEACOM South Africa
05.2016 - 08.2018
System Administrator
SEACOM South Africa
05.2016 - 08.2018
Change Management
03-2016
Agile Project Management
02-2016
DevOps
02-2016
Sales Support Administrator
SEACOM South Africa
05.2015 - 03.2016
Business Writing Skills
06-2014
Office Administrator
SEACOM South Africa
05.2014 - 04.2015
Office Administrator
Kelly Agency
05.2014 - 05.2014
Office Administrator
Access Freight Africa
06.2012 - 03.2013
Front Desk Receptionist
Kelly Agency
11.2011 - 03.2012
Personal Assistant to the Owner
Crime Stop
05.2011 - 09.2011
Sales Associate
KR T-Shirts
02.2011 - 04.2011
High School Diploma -
Hoerskool Die Fakkel
01.2005 - 12.2010