Mandy Peterson
Business Operations Manager
Kensington
Summary
Offering strong foundation in communication and problem-solving, with keen interest in developing within sales environment. Brings ability to quickly learn and apply sales techniques and market insights. Ready to use and develop interpersonal skills and strategic thinking in role.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Business Sales Manager
Target Bolt Industrial Supply
01.2010 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Boosted customer satisfaction by addressing concerns promptly and providing tailored solutions.
- Negotiated favorable contract terms with suppliers and partners, ensuring mutually beneficial agreements that supported business objectives.
- Built strong relationships with key clients, fostering long-term partnerships and repeat business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Corporate Flight Attendant
National Air Services (N.A.S.)
01.2005 - 01.2009
- Trained new flight attendants on proper protocols, fostering a culture of excellence within the team.
- Promoted company brand values by presenting a polished image and upholding high standards of professionalism at all times.
- Demonstrated adaptability by successfully managing various aircraft types with differing layouts and amenities during my tenure as a corporate flight attendant.
- Provided exceptional customer service through attentive listening and prompt resolution of any issues or concerns raised by passengers.
- Collaborated with flight crew members to ensure seamless communication and coordination throughout flights.
- Managed inventory of in-flight supplies, ensuring adequate stock levels for each journey.
- Handled emergency situations with poise and efficiency, prioritizing passenger safety above all else.
- Coordinated with pilots to provide updates on passenger needs and potential schedule changes during flights.
- Enhanced passenger satisfaction by providing exceptional in-flight service and anticipating their needs.
Business Class Flight Attendant
Emirates Airline (E.K.)
01.2002 - 12.2005
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
Personal Assistant to CEO
MGX Holdings Limited
01.2001 - 12.2001
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Personal Assistant to Managing Director
Logica U.K.
06.1999 - 12.2000
- Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
- Participated in organizational events as needed, showcasing professionalism while promoting company values.
- Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
- Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
- Coordinated events, prepared agendas and managed schedule for CEO.
Personal Assistant to Accounts Executive
Tricor Marketing
01.1995 - 06.1999
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Collaborated closely with various department heads to support cross-functional initiatives leading towards overall company objectives.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Maintained a well-organized filing system allowing easy access to important documents when needed.
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Conducted market research to identify target audiences and optimize marketing efforts.
Education
Cabin Crew
Jordan Airline Training
Jordan01-2005
Business Class Course -
Emirates Training College
United Arab Airline 01.2005 - 12.2005
Microsoft Word 2000
Microsoft Office User Specialist
South Africa03-2007
PC Support Dimploma
Damelin Education Group
South AfricaBusiness Studies - Business Studies
Parktown College
South Africa 01.1993 - 12.1993
High School Diploma -
Queens High School
South Africa 01.1994 - 12.1994
Skills
Staff management
Relationship building
Account management
Operations
Direct sales
Vendor management
Teamwork
Customer service
Problem-solving
Problem-solving abilities
Multitasking
Excellent communication
Personal Information
- Nationality: South African
- Driving License: Valid
Certification
PC Support Diploma
Timeline
Business Sales Manager
Target Bolt Industrial Supply
01.2010 - Current
Microsoft Word 2000 User Specialist
03-2007
Corporate Flight Attendant
National Air Services (N.A.S.)
01.2005 - 01.2009
Business Class Course -
Emirates Training College
01.2005 - 12.2005
Emirates Training College
07-2004
PC Support Diploma
04-2002
Merit Award Top Student
04-2002
Business Class Flight Attendant
Emirates Airline (E.K.)
01.2002 - 12.2005
Personal Assistant to CEO
MGX Holdings Limited
01.2001 - 12.2001
Personal Assistant to Managing Director
Logica U.K.
06.1999 - 12.2000
Personal Assistant to Accounts Executive
Tricor Marketing
01.1995 - 06.1999
High School Diploma -
Queens High School
01.1994 - 12.1994
Business Studies - Business Studies
Parktown College
01.1993 - 12.1993
Cabin Crew
Jordan Airline Training
Microsoft Word 2000
Microsoft Office User Specialist
PC Support Dimploma
Damelin Education Group