Mandy Nunes
Head Of Operations
Porto Moniz
Summary
Strategic Business Development and Operations Manager, experienced in working in fast paced, multi-national companies in the financial services industry, skilled in Private Healthcare, Risk Insurance, Risk Management, Employee Benefits, Compliance and Operations within SaaS. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Motivated and experienced professional with over fifteen years of experience developing new and innovative processes, helping companies to meet and exceed projected expectations.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Head of Operations
Gold Logic
01.2023 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed crisis situations effectively by developing response plans in advance.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
Quality Assurance Manager
Plumm
04.2022 - 12.2022
- Deliver day-to-day Quality Assurance processes in line with organisational strategies and targets
- Develop systems, frameworks, and policies to support Quality Assurance of training delivery and content
- Conduct moderation and quality checks
- Investigate Quality Assurance concerns and provide appropriate solutions
- Develop strong working relationships across the company and with relevant partner organisations
- Responsible for providing professional expertise to achieve quality outcomes, and maintaining professional relationships within the company
- Responsible for drafting the internal Quality and Risk Manual and implementing across departments.
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored staff organization and suggested improvements to daily functionality.
Senior Corporate Partnerships Manager
Plumm
01.2022 - 04.2022
Regional Manager
Discovery
04.2018 - 12.2021
- Managed a regional team of Financial Advisors
- Developed, coached and motivated a team to excel in performance and service delivery
- Responsible for the performance management of internal staff
- Ensured that service levels were maintained
- Identified quality issues and took corrective steps by actioning quality procedures
- Drafted reports for quality control; Responsible for resolving customer complaint escalation
- Relationship building with internal and external clients to achieve overall objectives
- Able to multitask and meet allocated deadlines daily.
Business Consultant
Discovery
07.2014 - 03.2018
Operations Coordinator
attooh
08.2011 - 06.2014
Education
Bachelor of Commerce - Law
Stadio
South Africa 04.2001 -
Wealth Management Diploma -
RSC
South Africa 01.2018 - 04.2019
Senior Paralegal Diploma -
The South African School of Paralegal Studies
South Africa 01.2014 - 04.2015
Skills
Leadership
Adaptability
Ability to Work Under Pressure
Effective Time Management
HubSpot, mondaycom, Intercom, Gong
Microsoft Office
Problem-Solving
Critical Thinking
Complaint Investigation
Details
Portugal, mandynunes1988@gmail.com
Languages
English
Afrikaans
Portuguese
References
- Kallie Erasmus, Discovery, +2782 458 4241
- Taryn Levine, Plumm, +2782 763 3887
Timeline
Head of Operations
Gold Logic
01.2023 - Current
Quality Assurance Manager
Plumm
04.2022 - 12.2022
Senior Corporate Partnerships Manager
Plumm
01.2022 - 04.2022
Regional Manager
Discovery
04.2018 - 12.2021
Wealth Management Diploma -
RSC
01.2018 - 04.2019
Business Consultant
Discovery
07.2014 - 03.2018
Senior Paralegal Diploma -
The South African School of Paralegal Studies
01.2014 - 04.2015
Operations Coordinator
attooh
08.2011 - 06.2014
Bachelor of Commerce - Law
Stadio
04.2001 -