Mandy April
Eldorado Park
Summary
Trustworthy E-Commerce/Web Content Administrator, Coordinator, Picking & Packing Supervisor with 10+years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Customer-focused Fulfilment Clerk manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Picking & Packing Supervisor
Babylonstoren Online
Johannesburg
09.2024 - Current
- Supervised packing team to meet daily output targets whilst maintaining quality standards.
- Coordinated with logistics and warehouse departments to streamline packing and dispatch schedules.
- Trained new staff in packing procedures, safety protocols, and machinery operation.
- Implemented quality control measures, significantly reducing the occurrence of packing errors and customer returns.
- Conducted regular performance reviews, providing feedback and developing improvement plans for team members.
- Developed and maintained safe working environment by adhering to health and safety regulations.
- Oversaw maintenance and repair of packing machinery to minimise downtime and maintain operational efficiency.
- Implemented efficient packing processes, reducing material waste and increasing productivity.
- Helped coordinate smooth flow of materials between dock, staging and storage areas to meet tight deadlines.
- Optimised packing layouts and workflows to maximise efficiency and reduce processing time.
- Analysed packing processes for continuous improvement opportunities, implementing changes to enhance operations.
- Read and followed work tickets governing movements of different categories of goods.
- Created balanced, stable and organised stacks of goods inside the warehouse.
- Investigated and resolved any issues related to damaged or incorrect shipments.
- Monitored inventory levels of packing materials, reordering supplies in a timely manner to avoid shortages.
- Facilitated team-building activities to foster a positive and cooperative working environment.
- Placed baggage onto conveyor belts to move items quickly between internal destinations.
- Coordinated with sales and marketing to understand customer needs and tailor packing solutions accordingly.
E-commerce Fulfilment Clerk TeamCaptain
JD Group
Johannesburg
12.2020 - Current
- Obtain and update SAP system.
- To fulfill the customer orders content.
- Deal with customers in a customer centric manner
- Dealing with Magento, SAP
- 1. Main escalation point for the chain assigned to (DC, Store, Merchandizing Team, Carrier)
- 2. Weekly meeting with the Manager on status updates for each chain
- 3. Analyses report for the chain assigned to and ensures orders for DC and Stores are not older than 10 days.
- 4. Orders under (processing, ready to pick and pending OAA) must not be older than 24 hours
- 5. Ensure all delivered shipments are POD'd in SAP and completed in Magento
- 6. Processing of leave days for the chain assigned to that I approve on the system.
- 7. When the one team member is late they need to let me know.
- 8. I have to assign work to my team on a daily basis.
- Reference
- Ntswaki Setlau (Manager)
- 0799107251
E-commerce Coordinator Teamleader
JD Group
Johannesburg
12.2018 - 12.2020
- To perform administrative duties within the department
- Obtain and update website and backend content
- Monitor and collaborate online activities, including fraudulent activities
- Functional and technical website bugs/snags testing and tracking
- Deal with customers in a customer centric manner
- Effective self-management and teamwork
- Dealing with Buyers for HFC & IC
- Getting sign offs from the Executives on Creatives for mailers, facebook post, GDN
- Banners etc.
- Getting the team to design GDN, Facebook, Mailers and getting it signed off
- Making sure the promotions has been done and captured
- Reference
- Avril Naidoo
- Contact Number 0763545574
- Avrilnaidoo@yahoo.com
Web Content Administrator
JD Group
Johannesburg
02.2015 - 12.2018
- Written and verbal communication
- Develop and maintain the organization's web presence
- Liaise with customers
- Report writing
- Analytical and negotiation skills
- MS Office proficiency
- Networking
- Planning and prioritizing
- Numerical reasoning
- Investigation orientation
- Problem solving
- Data Capturing Information on website
- Daily Duties
- Manage content for the organization's web presence
- Manage product content for the organization
- Deal with customers in a customer centric manner
- Effective Self-management and teamwork
- Giving a report to Management daily
- Systems Experience
- OneSource, Onecom, Magento, SAP, Brandfiler, Ice Cat and AMS (Article Management System)
- Reference Princess Mhuntana
- 0735822193
Picking Agent
Unisa College
Johannesburg
05.2014 - 07.2014
- Picking the students book
- Reference
- Ruth (Kelly Group)
- 0873547730
Debt Collection Agent
Nimble Group
Johannesburg
09.2012 - 10.2013
- Inbound and Outbound calls
- Data capturing
- Supplying clients with feedback
- Queries
- Reference
- Lance Bhima (Supervisor)
- 011 253 7220
Callcenter Sales Agent
AG Cellulair (8ta)
Johannesburg
09.2011 - 12.2012
- Outbound Sales
- Position Sales Consultant
- Duties Performed
- Data Capturing
- Sales
- Filing.
- Quality Control
- Queries
- Reference
- Nikky (Team Leader)
- 0762947267
Call Centre Agent
Hollard Insurance
Johannesburg
03.2012 - 04.2012
- Inbound and outbound calls
- Data capturing
- Insurance confirmation and cancelations with companies and clients
- Supplying clients with feedback
- Queries
- Reference
- Redinald
- 0721158130
Marketing Sales Agent
Florex World
Johannesburg
08.2011
- Work Duties
- Product Advertising
- Sales
- Reason for leaving: Part Time Temporary Position
- Reference
- Esmeralda (Supervisor)
- 0119414444
Education
Grade 12 -
Kliptown High
Johannesburg01.2008
Skills
- Tone Conscious
- Independent
- Communicates well with others
- Magento 1
- Content Management Systems
- MailChimp
- SAP Easy Access
- Trello
- Smartsheet
- Article Management System (AMS)
- IceCat
- OneCom OneSource
- Click Up
- Magento 2
- Customer service
- Team building
- Project management
- Equipment maintenance
- Quality control
- SAP utilisation
- Order fulfilment
- Inventory management
- Process optimisation
- Data analysis
- Staff training
- Performance evaluation
- Problem resolution
- Workflow coordination
- Safety compliance
- Warehouse management system knowledge
- Positive attitude
- Customer service excellence
- Lifting and sorting
- Packaging and repackaging
- Labelling and boxing
- Wrapping and boxing
- Order picking and processing
- Time-management
- Decision making
- Team player
- Active listening
- Manual handling
- Effective communication
- Resilience under stress
- Warehouse environment safety
- Safety and compliance
- Warehouse operations knowledge
- Box lifting
- Physical Fitness
- Technical troubleshooting
- Relationship-building
- Product knowledge
- Customer engagement
- Decision making capacity
- Manual handling training
- Technical communication
- Route planning
- Multitasking proficiency
- Computer literacy
- Employee motivation
- Loading and unloading
- Attentiveness to detail
- Health and Safety Compliance
- Time efficiency
- Safety protocols compliance
- Materials handling and transport
- Self-motivation
- Quality control adherence
- Negotiation expertise
- Strategic planning
- Flexibility in scheduling
- Barcode scanning
- Delivery scheduling
- Order processing
- Customer service orientation
- Deadline management
- Quality Assurance
- Deadline orientated
Hobbies and Interests
- Travelling
- Music
- Learning new systems
Languages
Afrikaans
Proficient
C2
English
Proficient
C2
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
- Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
- Recognised by management for [Type] projects delivering outstanding [Result].
Timeline
Picking & Packing Supervisor
Babylonstoren Online
09.2024 - Current
E-commerce Fulfilment Clerk TeamCaptain
JD Group
12.2020 - Current
E-commerce Coordinator Teamleader
JD Group
12.2018 - 12.2020
Web Content Administrator
JD Group
02.2015 - 12.2018
Picking Agent
Unisa College
05.2014 - 07.2014
Debt Collection Agent
Nimble Group
09.2012 - 10.2013
Call Centre Agent
Hollard Insurance
03.2012 - 04.2012
Callcenter Sales Agent
AG Cellulair (8ta)
09.2011 - 12.2012
Marketing Sales Agent
Florex World
08.2011
Grade 12 -
Kliptown High