Mandlenkosi Makinana

• Oversaw merchandising strategies to enhance product visibility and increase sales during performances.
• Trained and mentored team members on best practices for inventory management and display techniques.
• Developed and implemented efficient stock replenishment processes to maintain optimal inventory levels.
• Analyzed sales data to adjust merchandise offerings based on audience preferences and trends.
• Collaborated with production teams to align merchandising with show themes and marketing campaigns.
• Established visual merchandising standards to ensure consistency across all event locations.
• Coordinated logistics for merchandise setup, ensuring timely execution before each performance.
• Evaluated team performance, providing feedback to improve operational efficiency and customer engagement.
• Improved store appearance by overseeing product presentation, signage, and overall cleanliness.
• Reduced stock discrepancies by conducting regular inventory audits and maintaining accurate records.
• Analyzed sales data to identify trends and implement targeted merchandising adjustments for better performance.
• Enhanced merchandising displays by implementing creative visual concepts and strategies.
• Supervised merchandising team, ensuring efficient execution of tasks and deadlines.
• Increased customer engagement through the creation of visually appealing promotional displays.
• Trained new employees in merchandising techniques and company policies, contributing to a cohesive team environment.
• Collaborated with store management to develop innovative merchandising strategies aligned with marketing goals.
• Drove successful product launches through strategic planning of visual presentations, maximizing initial sales and customer interest.
• Assisted buyers in selecting merchandise based on market trends, competitive analysis, and customer preferences for improved purchasing decisions.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Reviewed customer feedback to identify trends and improve product selection.
• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Collaborated with marketing team for prompt promotion of products.
• Established and maintained accurate records of purchases, pricing and payment terms.
• Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
• Completed monthly profit and loss performance reports.

Reason for leaving; Seasonal Base

• Developed and implemented targeted recruitment strategies to attract top talent across diverse industries.
• Collaborated with hiring managers to define job requirements and create effective job descriptions.
• Managed full-cycle recruitment processes, including sourcing, interviewing, and onboarding candidates.
• Utilized applicant tracking systems to streamline candidate management and enhance data accuracy.
• Fostered relationships with external partners to expand recruitment networks and referral sources.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
• Studied job descriptions and qualifications to determine applicant requirements.
• Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
• Operated and maintained applicant tracking and candidate management systems.
• Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
• Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
• Initiated mentorship program for new employees, aiding in their professional development and integration into company.
• Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Reason for leaving: Contract Basis

• Duties
• Managing workflow.
• Training new employees
• Creating and overseeing the team schedule.
• Providing reports to senior management.
• Identifying career advancement opportunities.
• Resolving employee disputes and issues.
• Maintains safe and healthy work environment by establishing and enforcing organization standards and adhering and to legal regulations.
• Interview, screen and recruit staff for client and ADHOC pool.
• To ensure all staff are paid correctly, accurately and on time.
• To maintain all staff through dedication, patience and discipline.
• To provide the required staff members to specified clients and ensure the clients are met and maintained by anticipating, meeting and exceeding the clients' expectations.
• To liaise with clients, ascertaining and coordinating their needs to ensure the successful placement of staff for the required functions at the required times.
• To provide all clients with correct timesheets with staff members names and job titles printed on them prior to the staff arriving.
• To deal promptly with clients in a good telephonic manner.
• Recruiting and arranging staff, booking the required staff for the allocated times.
• Ensure all staff are dressed according to the clients standards.
• All staff are briefed on the clients requirements and staff inducted on the clients site.
• Ensure clients are notified of any staff timekeeping issues as soon as possible and make alternative plans for staff that are not attending work
• Held team to company policies and best practices in customer service.
• Guided staff in navigating complex and unusual requests to optimise customer experience.

Reason for leaving: Contract Ending

• Duties
• Preparing daily and weekly timesheets on the PRP Bio time attendance system.
• Verify hours to ensure the PRP timesheets are accurately captured for wage submissions.
• Load new employees and employee information onto PRP accurately and in a timely manner.
• Assist line managers and employees with payroll queries.
• Distribution of pay slips for fortnightly.
• Deal with employees per queries.
• Checked payslips and reports to support payroll validation and reconciliation processes.
• Documented employee overtime and calculated correct payment rates.
• Supported HR with new hire functions, adding employee information to company databases,
• Checked payroll to identify discrepancies and independently resolved variances.
• Processed payroll for over 200 employees, accurately calculating wages, deductions, and tax withholdings.
• Handled data relating to additional ad hoc payments for bonuses, commissions and overtime hours.
• Kept employees informed about payroll with clear and accurate payment statements.
• Monitored payroll queries for repeat issues, logging precisely to enable process improvements.
• Assisted in the transition of payroll services during a company merger, ensuring a smooth continuation of payroll operations.
• Liaised with HR department to update employee records, including promotions, terminations, and personal details changes.

Reason for Leaving: Project Base

• Duties
• Scheduling services staff to forecast and services standard, while maximizing profit.
• Communication with clients, solving problems, to meet the clients deadlines.
• Building and developing trust among clients and employees.
• Conflict resolutions and take a proactive approach when dealing with employees concerns.
• Control the Biometrics clocking system and compile timesheets.
• Perform other reasonable job duties as requested by the Manager.
• Identifying clients' needs and finding appropriate solutions.
• Interviewing and assisting in making hiring decisions.
• Interacting with clients to obtain feedback on service level.
• Compiling with quality assurance expectations and standards.
• Scheduling list of intended events and times for staff.
• Organised staff schedules, managing leave requests and ensuring adequate coverage during peak times to maintain service standards.
• Taught staff how to handle difficult situations with calm and professionalism.
• Handled clients' complaints with excellent knowledge of compensation procedures and return policies.
• Delegated tasks to employees based upon individual strengths and experience.
• Handled clients' complaints with professionalism, resolving issues promptly to maintain high levels of clients trust and loyalty.
• Trained new employees on business policies, customer service excellence, and product knowledge to enhance team efficiency.
• Provided service quality control to ensure staff interaction with clients was memorable and adhered to company standards.

Reason for Leaving: Retrenchment

• DUTIES
• Ensure clients' complaints and inquiries were resolved timeously and reported to the Ops Manager.
• Address all human resources issues concerning all assignees.
• Arrange and control recruitment and training assignees and backup replacement staff, peak season.
• Ensure I understand the site rate breakdown, as well as my assignees.
• I distributed wage slips to the assignees dealt with wage queries arising.
• Delivery invoices on monthly and weekly basis.
• Liaison with the clients to control the rotation of staff on various sites and ensure that the correct number and category of staff were supplied at all times.
• Monitor time and attendance on site.
• Discipline of staff.

Reason for leaving: Contract end.

Duties

Served meals and drinks with professionalism and care.

• ensuring timely delivery to maintain high standards of service.
• Greeted new customers, answered initial questions and took drink orders.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Greeted new customers and offered immediate seating assistance.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Clear dishes, refill beverages and maintain the table setting.
• Set up tables, buffets, and service areas, include linens.
• Delivered exceptional customer service in high-volume dining environment.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
• Assisted in training new waitstaff, sharing best practices and improving overall team performance.
• Answered customers' questions, recommended items, and recorded order information.

Reason for Leaving; Career Growth