Mandla Zenzele Brian Mabaso
Business Analyst
Johannesburg
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Personable business professional bringing successful 20-year career in operations roles within banking industry. Forecast / capacity-planning specialist trained in advanced forecast modeling. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
BUSINESS ANALYST & PROCESS CUSTODIAN
Absa CIB
Johannesburg
09.2021 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to define project objectives and criteria.
- Surveyed clients to ascertain requirements and expectations for product.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Implemented business intelligence solutions to increase operational efficiency.
GLOBAL TRANSFROMATION/PERFMANCE IMPROVEMENT COACH
Absa CIB
Johannesburg
10.2017 - 08.2021
- Generated standard and custom reports to provide insights into business performance.
- Developed and implemented data governance policies and procedures.
- Deployed predictive analytics models to forecast future trends.
- Developed data mining algorithms to identify and classify patterns in data.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified process improvement opportunities in the business regarding Quality, Cost & Delivery
- Held accountability for implementation and execution of re-engineered processes to BAU and follow through into post implementation measure of success
- Provide Project Management capability to setup, manage and control projects throughout their lifecycle
- Executed medium/ high impact performance improvement projects within agreed time frames across
- Build relationships with senior management, project team and stakeholders and secure their support to achieve project goals
- Responsible for project stakeholder communication and management before and during implementation
- Lead and facilitate project meetings and workshops, engaging stakeholders, subject matter experts and attendees at all levels
- Ensured adherence to and compliance with governance, risk policies, procedures and compliance policies
- Drive benefits quantification and realization from projects.
- Liaison with line managers on changes that is imposed on current operational environment
- Act as change leaders to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements
AOM IMPLEMENTER & PERFOMANCE COACH
Absa
Johannesburg
11.2010 - 09.2017
- Assisted account executives with strengthening client relationships through targeted solutions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Cultivated relationships with operations team to support and supply corrective actions.
- Documented specialized data and requirements to address business demands.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Delivery of Active Operations Management (ActiveOps) methodology according to project plan
- Active Operations Management Business Simulation training facilitator
- Facilitating workshops, meetings and training interventions.
- Support Business with Capacity Planning Program
- Conducting training, coaching and mentoring on a one-to-one and group basis, focused on enhancing both individual and operational performance within overall framework of AOM approach and toolset.
- Building relationships with clients to implement change effectively to drive sustainable business benefits.
- Supporting activities of Lead Coach/Delivery Manager to introduce and support new processes in line with agreed management solution and related project plans.
- Supporting implementation coaching team activities to ensure successful achievement of agreed deliverables on time and within budget.
- Completion and presentation of data analysis and project reporting.
- Providing leadership, direction and support for team of performance coaches.
- Provide subject matter expertise for business.
- Ensure certification requirements for business are met.
STUDENT LOANS PROCESSING TEAM LEADER
Absa
Johannesburg
10.2008 - 10.2010
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behavious and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
SECURITY PREPARATION TEAM LEADER
Absa
07.2006 - 09.2008
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviour and standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
QUALITY OFFICIAL
Absa
Durban
07.2005 - 06.2006
- Reviewed bank online lists to determine outstanding documents.
- Followed up with branches on outstanding documents.
- Scan and Photocopy Documents
- Checked Documents for Accuracy
- Performed limited collateral preparation
- Typed New collateral Documents
- Maintained Digital and Physical Files
- Secured Documents and Files
SECURITY VALIDATION CLERK
Absa
Johannesburg
01.2002 - 06.2005
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Edited and proofread documents for accuracy and completeness.
- Supported staff on special assignments and ad hoc projects.
- Processed incoming and outgoing mail and packages according to established procedures.
- Created and maintained detailed records of all office activities.
ASSISTANT TO LOGISTICS MANAGER
Veneertech
Johannesburg
12.1999 - 12.2001
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendar and coordinated travel arrangements and accommodation for logistics manager to optimize schedules.
- Updated database of buyers contacts and resources for company-wide distribution.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Monitored and ordered supplies and materials to keep factory well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Responsible for the review, verification, and reconciliation of shipping documents.
- Carry out clerical work, including typing, proofreading, and editing documents, correspondence, and reports for the logistics department or assigned
- Responsible for entering data into spreadsheets from multiple sources, as well as verifying input and calculations
SECURITY GUARD
Champion Security
Johannesburg
01.1997 - 11.1999
- Patrolled and monitored premises by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Regulated vehicle and pedestrian traffic onto building grounds.
Education
BBA - Economic & Management Sciences
University of South Africa
Johannesburg 08.2019 - Current
Fundamental Management Programme (FMP) -
Unisa Graduate School of Business Leadership
Johannesburg 07.2015 - 04.2016
Administrative Assistant Certificate -
Boston Business College
Johannesburg 01.1999 - 09.1999
Grade 12 -
Kwantatshana High School
Bergville 04.2001 -
Skills
Predictive modeling
Business process mapping
Data analysis
Operations management
Project Management
Gap analysis
Workflow Analysis
Microsoft Office Suite
Operations analysis
Quality assurance
Staff Management
Needs assessments
Presentation
Planning & Organising
Leadership
Interpersonal
Dynamic
Communication
Coaching and supporting others to achieve outcomes
Client Relations / Stakeholder Management
Change Management
Lean Six Sigma
Accomplishments
- Implemented Active Operation Management methodology in Retail branch network in conjunction with Alexander Proud foot.
- Led a Performance Improvement portfolio for Pan Africa Trade and Working Capital BU after being promoted to PI Lead encompassing Lean, Change management and Workforce Management
- Led Active Operation Management implementation in Barclays Africa Zambia Operations
- Mentis integration into Workware – First CIB Middle Office Implementation Active Operation Management methodology.
Certification
Principles of Elementary Bookkeeping Certificate
Timeline
BUSINESS ANALYST & PROCESS CUSTODIAN
Absa CIB
09.2021 - Current
BBA - Economic & Management Sciences
University of South Africa
08.2019 - Current
GLOBAL TRANSFROMATION/PERFMANCE IMPROVEMENT COACH
Absa CIB
10.2017 - 08.2021
Fundamental Management Programme (FMP) -
Unisa Graduate School of Business Leadership
07.2015 - 04.2016
AOM IMPLEMENTER & PERFOMANCE COACH
Absa
11.2010 - 09.2017
STUDENT LOANS PROCESSING TEAM LEADER
Absa
10.2008 - 10.2010
SECURITY PREPARATION TEAM LEADER
Absa
07.2006 - 09.2008
QUALITY OFFICIAL
Absa
07.2005 - 06.2006
SECURITY VALIDATION CLERK
Absa
01.2002 - 06.2005
Grade 12 -
Kwantatshana High School
04.2001 -
ASSISTANT TO LOGISTICS MANAGER
Veneertech
12.1999 - 12.2001
Administrative Assistant Certificate -
Boston Business College
01.1999 - 09.1999
SECURITY GUARD
Champion Security
01.1997 - 11.1999