Mandla Martin Ndlovu
Roodepoort
Summary
Dedicated professional with extensive experience in passenger transportation, notably with Uber, achieving high customer ratings through exceptional service and safety awareness. Proven ability to maintain vehicle cleanliness and resolve conflicts, ensuring a positive experience for all riders. Strong skills in safe driving and customer service enhance operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Uber Driver
Uber
2023 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Inspected vehicles to confirm safe and fully-functioning working condition.
Shuttle Driver
HBK Shuttle Services
2017 - 2023
- Operated with safety and skill to avoid accidents and delays.
- Accepted and processed fares.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Transported customers to and from Location.
- Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
Driver
Godzilla Protection Services
2013 - 2016
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Delivered goods and products to customer on time and in excellent condition.
Manager
News Cafe
2010 - 2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Skills
Safe driving
Passenger transportation
Cleanliness
Customer service
Safety awareness
Timeline
Uber Driver
Uber
2023 - Current
Shuttle Driver
HBK Shuttle Services
2017 - 2023
Driver
Godzilla Protection Services
2013 - 2016
Manager
News Cafe
2010 - 2013