Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Account Analyst
Standard Bank Of South Africa
08.2018 - 05.2024
Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.
Maintained integrity of general ledger and chart of accounts.
Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.
Forecasted account needs and metrics based on market and product data.
Developed and maintained successful business partnerships to address and proactively manage service issues.
Enhanced team productivity with efficient communication, delegation, and prioritization of tasks.
Partnered with auditors to track errors and add contributions to maintain accuracy.
Loan Administrator
Standard Bank Of South Africa
03.2012 - 08.2018
Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.
Resolved complex issues related to loans, working closely with various departments to find effective solutions.
Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
Identified opportunities to cross-sell and upsell loan products to customers.
Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.
Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
Education
National Diploma Financial Information Systems - Business Management
Nelson Mandela Metro University
Port Elizabeth, South Africa
04.2001 -
Skills
Data Analysis
Active Listening
Accruals and Provisions
Bookkeeping
PeopleSoft
Written Communication
Timeline
Account Analyst
Standard Bank Of South Africa
08.2018 - 05.2024
Loan Administrator
Standard Bank Of South Africa
03.2012 - 08.2018
National Diploma Financial Information Systems - Business Management
Manager, Billing & Risk Analytics at Standard Bank of South Africa, Corporate & Investment BankingManager, Billing & Risk Analytics at Standard Bank of South Africa, Corporate & Investment Banking