Mandla Simani
Sales
Cape Town
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
18
18
years of professional experience
6
6
Certifications
1
1
Language
Work History
Sales Agent
Pearl and Angel (Pty) Ltd
03.2007 - 02.2018
- I have been a sales agent for Pearl and Angel (Pty) Ltd from 2007 until 2019. which is the company that was started by myself and my partner
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Generated new leads through networking and attending industry events.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Front-line Officer
The Presidency International Communication
02.2011 - 02.2015
- My key responsibilities are to serve at all points of entry into the Union Building, an effective and efficient customer friendly reception service
- Promote the image of the presidency and its principals through quality service; ensure that clients are escorted to their respective destination at all times
- Provide clients with relevant information e.g
- Historical background of The Union Building, visitors’ information guide and or other relevant information
- Receive and direct telephones to the relevant person, receive and escort visitors to their relevant destination, forge a link between the public complaints and the public liaison officers and provide advisory services to public and to clients
- Receive and register of correspondence e.g
- Letters and correspondences
- And ensure that it goes to the relevant addressee.
Steward
The Presidency
02.2006 - 02.2011
- I worked with the management on planning for all the functions we hosted at Mahlamba-Ndlopfu
- My key responsibilities were to serve the Principals and Foreign Dignitaries, Heads of States, Government Officials and guests at the highest standard possible
- Our daily duties were to make sure the house was clean, answering of telephones and helping in the kitchen to prepare staff meals and for functions
- I also had to prepare rooms for meetings, set up the tables for functions and events as well as serving at state banquets
- I used to welcome Foreign Dignitaries at Mahlamba-Ndlopfu and make sure that the protocol was observed e.g
- To ensure that the Heads of States and the hosting Principals were seated correctly and respective flags are placed correctly
- I also served the Principals outside of Mahlamba-Ndlopfu e.g
- Cape Town at Tuynhuis and Genadendal, Presidential Guesthouse on State Banquets and visits.
Waiter
Radisson Hotel
01.2003 - 10.2005
- I worked at Radisson Hotel, a five-star establishment, as a Waiter and I gained the knowledge of working with food and beverages at the highest level
- I was passionate and dedicated to my job with food and beverages as a Waiter and managed to execute my duties with ease
- Serving and helping with different customers from different backgrounds
- I learned how to handle pressure and solve problems individually with the help from my superiors for the benefit of the customers and the company
- I learned more about customer service, effective communication skills, listening skills, and selling of food and beverages as well as food and personal hygiene.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kitchen Assistant
Grand West Casino
01.2000 - 01.2003
- My duties were to scrap floors and washing dishes
- I was assisting chefs to prepare the restaurant buffet section to set up food and clearing after the service
- I was also assisting waiters to setup tables and clearing after service
- My other duties were to prepare the staff canteen for lunch and dinner meals and to clear and clean for the next service.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Cleaned and organized kitchen stations to promote team efficiency.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Education
Vusisizwe Secondary School
Associate of Science - Tourism and Travel Management
PC Training And Business College
Cape Town 04.2001 - 04.1999
Food and Beverage Management -
Damelin College
Cape Town2004
Events Management -
College SA
Johannesburg03.2013
Skills
Product Demonstrations
undefinedShort Course In House Training
- Ethics Management: Palama
- Spanish Level 1: Diploma Academy
- Telephone Antiquate: Mahlamba – Ndlopfu
- Protocol Training: Mahlamba – Ndlopfu
- Basic Fighting Course: Life Med
- First Aid Course: Life Med
- Delivering the Promise Programme: Radisson Hotel and Resorts
Health Status
Good
Driver License
Code 10
Personal Information
- ID Number: 780218 5589 084
- Date of Birth: 02/18/78
- Gender: Male
- Nationality: South African
- Marital Status: Single
References
- VICTOR HULWANA, Restaurant Manager, RADISSON HOTEL WATERFRONT, 021 441 3414 / 079 075 7255
- BONY MNISI, Communication Manager, PRESIDENCY, 012 308 1805 / 082 552 8211
- KENNETH NDADZA, Supervisor, PRESIDENCY, 012 300 5200 / 082 740 4595
- DAN NKAMBULE, Household Manager, MAHLAMBA-NDLOPFU, 012 342 4000 / 082 388 0931
Certification
Business English & Report writing
Timeline
Front-line Officer
The Presidency International Communication
02.2011 - 02.2015
Sales Agent
Pearl and Angel (Pty) Ltd
03.2007 - 02.2018
Steward
The Presidency
02.2006 - 02.2011
Waiter
Radisson Hotel
01.2003 - 10.2005
Associate of Science - Tourism and Travel Management
PC Training And Business College
04.2001 - 04.1999
Kitchen Assistant
Grand West Casino
01.2000 - 01.2003
Vusisizwe Secondary School
Food and Beverage Management -
Damelin College
Events Management -
College SA
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