Summary
Education
Skills
Accomplishments
References
Work History
Work Availability
Work Preference
Quote
Software
Interests
Timeline
9b
Patrick Mandla Ngcobo

Patrick Mandla Ngcobo

Training and Education Professional
Ormonde, Johannesburg,Gauteng

Summary

A seasoned business management and education professional with 23 years of work experience. Obtained a proven track record through meeting and exceeding company objectives. Extensive experience formulating strategic and operational goals while taking a hands-on approach to delivering desired outcomes. Additional experience designing and facilitating performance-enhancing learning interventions, learner coaching and mentoring. Loves to see others succeed. Spreads positive energy to everyone around. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Recent projects included designing and implementing dual vocational and occupational interventions that integrate students and graduates into complex work settings and how mentors can reinforce and support students, interns and graduates towards becoming high-performing employees.

Education

Master of Business Administration (MBA) -

UNICAF University
01.2022 - 06.2024

Certificate In Company Trainer -

SA-German Chamber of Commerce And Industry
08.2020 - 03.2021

Professional Life Coaching Diploma -

Kew Training Academy
02.2019 - 11.2019

Certificate Programme in Finance -

Gordon Institute of Business Science
01.2010 - 03.2011

Baccalaureus Paedagogiae in Commerce -

University of Durban
02.1995 - 11.1998

Matric Certificate -

Lihlithemba High School
01.1990 - 11.1994

CCA Course Certificate: Online Trainer German Chambers of Commerce Abroad(CCA) -

SA-German Chamber of Commerce And Industry
08.2020 - 03.2021

Skills

  • Strategy formulation and implementation
  • Setting and managing budgets
  • Business and operations management
  • Project management
  • Administrative and organisational skills
  • Managing internal processes
  • Leading teams towards success and high performance
  • Online course design
  • Training and facilitation
  • Mentoring and coaching
  • Computer Skills: Microsoft Office
  • Teamwork and Collaboration
  • Creative thinking
  • Problem-Solving
  • Solutions driven
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication

Accomplishments

  • Nominated for the Mark of Excellence Award while at Standard Bank
  • Established a Non-Profit Organisation in 2018
  • Designed and developed two high school programmes as part of the NPO Offering
  • Implemented the high school programmes successfully between 2019 and 2021, impacting over 300 learners and pupils through various initiatives
  • Designed and developed an online course for interns and graduates in 2021
  • Obtained a scholarship to study for an MBA from UNICAF University in 2021
  • Launched successfully the workplace skills for emerging professionals course in Johannesburg
  • Established The LAG (PTY) LTD in 2022, a trading division of the NPO

References

Mr. Neo Nyalungu (Chairman of the Board: The Learner Advancement Group) +27 72 601-6680, neo.nyalungu@standardbank.co.za

Mr. Abas Alhassan (former Head of Internal Audit: Standard Bank Group) +27 61 823-6773, abas@affluenceoak.com

Sithabiso Jwara (Programme Facilitator and a member of the Board: LAG) +27 73 668-3025, sithabiso.jwara@thelag.org.za

Work History

Head of Education, Training and CSR

SA-German Chamber of Commerce and Industry
Johannesburg, South Africa
02.2022 - Current
  • Leading the strategic direction of the Competence Centre by promoting Dual Vocational Education and Training as well as the CSR Initiatives
    Providing online training and career coaching to young professionals at The LAG Pty (Ltd)
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Responded to customer requests for products, services, and company information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Workplace Course Facilitator and Graduate Coach

The Learner Advancement Group NPO
Johannesburg, South Africa
11.2021 - Current
  • Developed the online Workplace Skills for Emerging Professionals course and partnered with Altron HealthTech to mentor and coach interns in the graduate programme since 2023.

Founder and Programme Director

The Learner Advancement Group NPO
Johannesburg, South Africa
12.2018 - 02.2022
  • Implemented the LAG strategy, operations and performance of the organisation. Other hands-on activities included curriculum design and content development, planning and implementing pilot projects, formal programmes, and other initiatives, leading and facilitating the design and implementation of the monitoring and evaluation strategy, and overseeing the organisation's fundraising activities.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Business Manager: CIB Technology

Standard Bank South Africa
Johannesburg, South Africa
04.2015 - 11.2018
  • Provided functional support to the CIB Technology Division (i.e., Head, CIB Africa Technology and Regional Heads) to ensure the attainment of business goals and objectives, particularly in the areas of strategy design and cascading, managing the division’s deliverables, internal and external communication, administration and finance, and other business management duties.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.

Business Manager: Group Internal Audit

Standard Bank South Africa
Johannesburg, South Africa
12.2013 - 03.2015
  • Supported the Head of Audit and the Standard Bank Africa Audit function in the attainment of strategic goals and objectives, particularly in the areas of reporting, tracking audit plans, monitoring of budgets, coordinating portfolio management meetings, communication, maintaining relationships between stakeholders in South Africa and the rest of the continent.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

Business Manager: Corporate Banking

Standard Bank South Africa
Johannesburg, South Africa
06.2009 - 11.2013
  • Provided analytical, research, and administrative support to the Executive Director and Head of the Corporate Banking Division, including the management team. Led, coordinated, and participated in the Manco and Management forums and Strategic projects. To succeed in this role, it was necessary to establish and maintain partnerships with stakeholders across the CIB and PBB businesses and to diligently execute all other business management activities to guarantee the proper functioning of the division.
  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the division.
  • Supported business management projects by monitoring and tracking risks, issues and action items.

Learning and Employee Development Manager

Standard Bank South Africa
Johannesburg , South Africa
08.2008 - 05.2009
  • Implemented Learning and Development strategy in partnership with the Head of Division and Sector Heads to ensure improvement in staff performance.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Accomplished multiple tasks within established timeframes.

Graduate Development Manager

Standard Bank South Africa
Johannesburg, South Africa
04.2007 - 07.2008
  • Executed the end to end activities of the CIB Graduate Programme. The role included developing and implementing a dynamic communication and marketing strategy, developing comprehensive policies surrounding each part of the graduate programme, and managing the deployment of graduates into various business units.
  • Managed graduate coaching, training, and performance improvement actions.
  • Analyses of the effectiveness of the graduate programme at all levels and recommended updates.
  • Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.

Senior Learning Consultant

Edcon Group (PTY) Ltd
Johannesburg, South Africa
05.2006 - 03.2007
  • Supported the Head of Edcon Retail Academy in interpreting business and learning strategies and collaborated with the business and human resource functions to design, source, and implement suitable and fit-for-purpose learning interventions.
  • Fostered a culture of continuous learning within the organisation by promoting self-directed professional development opportunities for employees at all levels.
  • Strengthened relationships with external training providers, negotiating favorable terms for contract engagements and ensuring consistent quality of delivered programmes.
  • Maximised ROI on training investments through rigorous evaluation of program outcomes in relation to business objectives.

Retail Learning Specialist

Levi Strauss SA
Johannesburg, South Africa
02.2006 - 04.2006
  • Conducted learning needs analysis to deliver product and soft skills training.
  • Maintained accurate records of student progress and attendance.
  • Collaborated with other educators to develop instructional strategies.
  • Remained passionate about learning and committed to continual improvement.

Training Consultant

Edcon Group (PTY) Ltd
Johannesburg, South Africa
06.2004 - 01.2006
  • Conducted learning needs analysis to deliver product and soft skills training to all customer-facing teams across Edgars Stores.
  • Developed lesson plans, instructional materials and written practice tests for customer service and performance improvement training courses.
  • Built and maintained professional relationships with vendors and suppliers.
  • Met department budgets by monitoring and reviewing training expenses.
  • Collaborated with subject matter experts to create accurate, high-quality learning materials for diverse audiences.
  • Developed comprehensive training manuals, job aids, and other resources to support ongoing employee development efforts.

Training Facilitator and Assessor

SA-German Chamber of Commerce and Industry
Johannesburg, South Africa
01.2000 - 05.2004
  • Facilitating teaching and learning to ensure effective delivery of the CATS (Commercial Advancement Training Scheme) Project. The role included coordinating activities between the centre management team, member companies, and trainees.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureHealthcare benefitsFlexible work hoursPersonal development programsWork from home option

Quote

"Never doubt that a small group of thoughtful, committed citizens can change the world: indeed, it’s the only thing that ever has"
Margaret Mead

Software

Microsoft Office

Salesforce

Interests

Hiking

Timeline

Head of Education, Training and CSR

SA-German Chamber of Commerce and Industry
02.2022 - Current

Master of Business Administration (MBA) -

UNICAF University
01.2022 - 06.2024

Workplace Course Facilitator and Graduate Coach

The Learner Advancement Group NPO
11.2021 - Current

Certificate In Company Trainer -

SA-German Chamber of Commerce And Industry
08.2020 - 03.2021

CCA Course Certificate: Online Trainer German Chambers of Commerce Abroad(CCA) -

SA-German Chamber of Commerce And Industry
08.2020 - 03.2021

Professional Life Coaching Diploma -

Kew Training Academy
02.2019 - 11.2019

Founder and Programme Director

The Learner Advancement Group NPO
12.2018 - 02.2022

Business Manager: CIB Technology

Standard Bank South Africa
04.2015 - 11.2018

Business Manager: Group Internal Audit

Standard Bank South Africa
12.2013 - 03.2015

Certificate Programme in Finance -

Gordon Institute of Business Science
01.2010 - 03.2011

Business Manager: Corporate Banking

Standard Bank South Africa
06.2009 - 11.2013

Learning and Employee Development Manager

Standard Bank South Africa
08.2008 - 05.2009

Graduate Development Manager

Standard Bank South Africa
04.2007 - 07.2008

Senior Learning Consultant

Edcon Group (PTY) Ltd
05.2006 - 03.2007

Retail Learning Specialist

Levi Strauss SA
02.2006 - 04.2006

Training Consultant

Edcon Group (PTY) Ltd
06.2004 - 01.2006

Training Facilitator and Assessor

SA-German Chamber of Commerce and Industry
01.2000 - 05.2004

Baccalaureus Paedagogiae in Commerce -

University of Durban
02.1995 - 11.1998

Matric Certificate -

Lihlithemba High School
01.1990 - 11.1994

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Patrick Mandla NgcoboTraining and Education Professional