Mandla Masango
SALES COSULTANT/ CUSTOMER SERVICE
Groblersdal
Summary
Dynamic and results-oriented professional with extensive experience in customer engagement and sales strategy development, notably at the previous i have worked for. Excelled in enhancing client satisfaction and boosting sales revenue through personalized recommendations. Skilled in technical solutions and verbal communication, achieving top performance in competitive environments. Demonstrated ability to exceed sales goals by a significant margin, leveraging strong analytical and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Retail Sales Consultant
Truworths
GROBLERSDAL, SOUTH AFRICA
06.2024 - 01.2025
- Provided sales and customer service assistance to walk-in traffic.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Contributed to improving team performance by sharing best practices in sales techniques during team meetings.
Teacher's Assistant
Izikhali Zemfundo Secondary/high School
Jerusalema, South Africa
05.2023 - 09.2023
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
- Excellent communication skills, both verbal and written.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Taught courses under guidance of senior instructors.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Restaurant Waiter
Sacramento Spur
Pretoria, South Africa.
06.2021 - 05.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Restaurant/Club Waiter
Macnose Cafe(short Left)
Soshanguve, South Africa
03.2019 - 01.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
A.M Mashego Secondary School
Limpopo, South Africa 01.2014 - 01.2019
Skills
Communication
Customer service
Sales Strategy Development
Client Satisfaction
Technical skills
Verbal communication
Problem Solving
Time management
Writing
Friendly and outgoing
Timeline
Retail Sales Consultant
Truworths
06.2024 - 01.2025
Teacher's Assistant
Izikhali Zemfundo Secondary/high School
05.2023 - 09.2023
Restaurant Waiter
Sacramento Spur
06.2021 - 05.2022
Restaurant/Club Waiter
Macnose Cafe(short Left)
03.2019 - 01.2020
High School Diploma -
A.M Mashego Secondary School
01.2014 - 01.2019