Mandla Dube
Johannesburg
Summary
Dynamic FOH Manager with a proven track record at Villa san Giovani, excelling in staff supervision and customer service. Expert in cash handling and shift scheduling, I foster team collaboration and enhance operational efficiency, ensuring exceptional dining experiences while maintaining high standards of cleanliness and compliance.
Overview
11
11
years of professional experience
2001
2001
years of post-secondary education
Work History
FOH Manager
Villa san Giovani restaurant
Pretoria
03.2024 - Current
- Supervised front-of-house staff to ensure excellent customer service.
- Managed daily operations and maintained restaurant cleanliness standards.
- Scheduled shifts and coordinated staff assignments for optimal coverage.
- Trained new employees on service protocols and menu knowledge.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Implemented health and safety procedures in compliance with regulations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
FOH Manager
Fumo restaurant fine dining
Pretoria
04.2015 - 02.2024
- Supervised front-of-house staff to ensure excellent customer service.
- Managed daily operations and maintained restaurant cleanliness standards.
- Scheduled shifts and coordinated staff assignments for optimal coverage.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Implemented health and safety procedures in compliance with regulations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
Education
Dibutibu Secondary School
Bulawayo Tsholotsho , Zimbabwe Skills
- Staff supervision
- Customer service
- Cash handling
- Shift scheduling
Languages
Ndebele
First Language
English
Advanced (C1)
C1
Affiliations
Inputs clerk at Grain Marketing Board, Zimbabwe. To acting deport supervisor
Wine knowledge
- Great knowledge in wine service
References
References available upon request.
Timeline
FOH Manager
Villa san Giovani restaurant
03.2024 - Current
FOH Manager
Fumo restaurant fine dining
04.2015 - 02.2024
Dibutibu Secondary School