Google Analytics
Mandisi Mti
Social Media Administrator
Cape Town
Summary
Enthusiastic Social Media Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Brand and Customer Experience. Motivated to learn, grow and excel in brand building.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Social Media Administrator
RCS Group
Cape Town
05.2017 - Current
- Management of RCS Group social media platforms
- Collaborated with sales, product management and web development teams to create specific marketing campaigns across multiple platforms.
- Utilise social media marketing tools such as Sprout Social, Meltwater, and Hootsuite.
- Collect and analyse Web metrics such as visits, time on site and page views per visit.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Strategically planned, implemented and monitored RCS's social media content and campaigns using an editorial calendar.
- Identified issues, analyse information and provide solutions to problems.
- Assist Brand manager with developing and implementing strategies to increase brand awareness
- Daily management of web and social media content
- Social Media copywriting
- Online Reputation Management
- Develop comprehensive resource management reports, data presentations and data analytics reports.
- Mobile app advertising - Loading partner deals and push notification writing and publishing on the RCS Group mobile apps
- Overseeing content and publishing content in RCS' internal communication app.
- Worked with the Customer Service teams to understand customer needs to provide relevant content on social media pages.
Fraud Agent
RCS Group
Cape Town
09.2014 - 04.2017
- Detect and minimize fraudulent account activity by constantly working the Fraud Queue
- Manage Inbound/Outbound calls for FPU
- Create fraud awareness both internally and with Customer and Merchants
- Identify a realistic and accurate understanding of the problem at hand by carefully analysing
- Diagnosing and investigating the issues and factors surrounding the problem as well as to decide on the appropriate solution and or action thereof.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled over 80 calls per day to address customer inquiries and concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Certification: Digital Content And Copywriting - Digital Marketing
Red & Yellow
Cape Town 02.2022 - 03.2022
Certification: Social Media Marketing - Digital Marketing
Vega School
Cape Town 05.2019 - 07.2019
Certification: Digital Brand Strategy - Digital Marketing
Vega School
Cape Town 02.2018 - 05.2018
National Diploma - Marketing
Cape Peninsula University of Technology
Cape Town 01.2009 - 12.2011
Skills
Google Analytics - IntermediateOnline Reputation Management (Meltwater, AmaSocial and Gate5)
Flexible and Adaptable
Good Telephone Etiquette
Dependable and Responsible
Organization and Time Management
Multitasking Abilities
Active Listening
Attention to Detail
Effective communication
Keyword optimization
Teamwork and Collaboration
Accomplishments
- Collaborated with team of 10 in the development of Chatbot launching.
Software
Umbraco: Content Management
Wix: Content Management
Webself: Content Management
Timeline
Certification: Digital Content And Copywriting - Digital Marketing
Red & Yellow
02.2022 - 03.2022
Certification: Social Media Marketing - Digital Marketing
Vega School
05.2019 - 07.2019
Certification: Digital Brand Strategy - Digital Marketing
Vega School
02.2018 - 05.2018
Social Media Administrator
RCS Group
05.2017 - Current
Fraud Agent
RCS Group
09.2014 - 04.2017
National Diploma - Marketing
Cape Peninsula University of Technology
01.2009 - 12.2011