Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MANDISA NOMPILO MBAMBO

JOHANNESBURG

Summary

Friendly Client Service Consultant knowledgeable about sales and service standards. Meticulous and organized approach to solving problems, documenting changes, and learning new methods. Ready to bring many years' experience in industry to new role.

Overview

10
10
years of professional experience

Work History

Client Services Consultant

NEDBANK INSURANCE
JOHANNESBURG
11.2023 - Current
  • Maintained a comprehensive knowledge of products and services to answer customer questions quickly.
  • Documented all customer interactions accurately in accordance with company policy.
  • Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

Sales Consultant

DISCOVERY BANK
JOHANNESBURG
03.2022 - 10.2023
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Participated in regular training sessions on new products, services, and industry trends.

Sales Consultant

NEDBANK LIMITED
JOHANNESBURG
10.2016 - 02.2022
  • Listened to customers to understand needs and refer to optimal services.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed key customer relationships to increase sales.

Claims Assistant

ROAD ACCIDENT FUND
JOHANNESBURG
03.2015 - 04.2015
  • Assisted in the preparation of documents for claims processing.
  • Data capturing, liaising with internal and external stakeholders.
  • Reviewed and verified insurance claim forms to ensure accuracy and completeness of information provided by claimants.

Education

CERTIFICATE IN BANKING 120 CREDITS -

CHARTALL BUSINESS COLLEGE
JOHANNESBURG
08-2019

RE5 -

MOONSTONE
JOHANNESBURG
11-2017

High School Diploma -

QUEENS HIGH SCHOOL
JOHANNESBURG
12-2012

Skills

  • Product and service knowledge
  • Sales Strategies
  • Client Support

Languages

ISIZULU
First Language
English
Proficient (C2)
C2
SESOTHO
Advanced (C1)
C1

Timeline

Client Services Consultant

NEDBANK INSURANCE
11.2023 - Current

Sales Consultant

DISCOVERY BANK
03.2022 - 10.2023

Sales Consultant

NEDBANK LIMITED
10.2016 - 02.2022

Claims Assistant

ROAD ACCIDENT FUND
03.2015 - 04.2015

CERTIFICATE IN BANKING 120 CREDITS -

CHARTALL BUSINESS COLLEGE

RE5 -

MOONSTONE

High School Diploma -

QUEENS HIGH SCHOOL

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