Mandisa Laurraine Macu
Quality Assurance Supervisor
Durban
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaborative skills. In-depth Quality Assurance with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to detail and auditing procedures. Offering training and mentorship in business processes and principles. Multi-lingual and an effective communicator.
Overview
11
11
years of professional experience
Work History
Quality Assurance Supervisor
The Unlimited
Durban,
3 2021 - Current
- Training the QA Evaluators to ensure 25 of them are using the given business guidelines
- Communication with department heads on status of their sales agents when nonconformance is picked up
- Communication with department heads on status of their sales agents when brand alerts and integrity breach is picked up
- Providing detailed report of MTD status in different areas of the business that I, work on daily.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
QA Evaluator
The Unlimited
04.2020 - 02.2021
- Access sales calls to ensure that the guidelines put in place are being followed (Business Principals
- Improved performance of production staff and reduced errors with detailed non-conformance reports.
Sales - Lockin Agent
The Unlimited
08.2016 - 03.2020
- Providing (over 30) existing customers with Value added benefits daily.
Vault Clerk
UTI Mounties
09.2013 - 08.2015
- Assigning and Dispatching Dispatching office stationery in the Standard bank division
Education
Miscrosoft Office - Microsoft And Basic IT
Business Computing Diploma in Miscrosoft Office
Johannesburg, South AfricaSkills
Training and mentoring
Team Leadership
Quality improvements
Problem-solving skills
Public Speaking
Relationship Building
Quality Assurance
Documentation And Reporting
[Language] Fluency
Languages
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Xhosa
Advanced (C1)
Sotho
Advanced (C1)
Tswana
Upper intermediate (B2)
Sepedi
Intermediate (B1)
References
- The Unlimited, Nombuso Sikhosana, 0766933763
- The Unlimited, Zethu Mkhize, 0710662437
- The Unlimited, Simiso Bhungane, 0788674932
- UTI Mounties, Johanna Mathibe, 0836407848
Software
Microsoft Word
Microsoft Excel
Microsoft Power point
Basic IT
Interests
Reading and listening to music
Reading
I read what I find fascinating, from Educational, to motivational as well inspirational. To Spiritual and once in a while I dive into the Fictional world of the supernatural and romance and other genres of books that I find interesting. This allows me to escape reality just to distress and tap into my imagination, but still remaining in the comfort of my home.
Timeline
QA Evaluator
The Unlimited
04.2020 - 02.2021
Sales - Lockin Agent
The Unlimited
08.2016 - 03.2020
Vault Clerk
UTI Mounties
09.2013 - 08.2015
Quality Assurance Supervisor
The Unlimited
3 2021 - Current
Miscrosoft Office - Microsoft And Basic IT
Business Computing Diploma in Miscrosoft Office
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