Mandisa Zulu

Render social work services with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant programmes.

• Conduct assessments aimed at identifying conditions and individual groups and families and communities that justify relevant interventions
• Identify and make recommendations on the appropriate interventions required to address the identified conditions Develop, determine, and plan programmes to render the recommended interventions efficiently, effectively and economically.
• Monitor and evaluate the effectiveness of the recommended interventions, report on progress and identity further/amended interventions to address the identified conditions.
• Study, interpret, apply and give information on legislation and policies in the identified work fields to social auxiliary workers, volunteers and other role players /stakeholders.
• Perform all the statutory functions applicable to the relevant function, compile court reports, and attend to court inquiries and other tasks emanating from court.
• Produce and maintain records of social work interventions, processes and outcomes.

Support lower level employees such as Social Auxiliary workers and volunteers

• Provide advice, guidance and support to SAW and volunteers on all aspects of work
• Check quality of work of SAW and volunteers

Provide training and development required to deliver work efficiently and effectively.

Keep up to date with new developments in Social Work and Social Welfare Fields. This would , inter alia entail the following

• Study professional journals and publications in order to ensure that cognizance is taken of new developments
• Monitor and study the social services legal and policy framework continuously
• Liaise /attend meetings with other departments and non governmental institutions to take cognizance of the latest developments in the relevant fields.
• Undertake first level social work research and development.
• Engage in continuous professional development activities as prescribed.

Perform all administrative functions required by the component

• Ensure the proper record keeping
• Compile weekly and monthly statistics
• Compile monthly reports
• Compile NFD reports, coordination of NFD, attending validation meetings.

• Supervising 16 Community Caregivers from Izingolweni Service Office.
• Ensuring rendering of Social Work services through relevant programmes to the community.
• Forging patnership and linkages with all relevant stakeholders.
• Ensuring intergration with other relevant Departments in the community.
• Customer Care.
• Consistance attendance of war room and forum meetings.
• Supervise all the administrative functions required.

• Assisted the Director in developing innovative programs to improve the Child and Youth Care Centres.
• Developed strong relationships with committee to enhance working relations.
• Coordinated the funding of 9 facilities.
• Implemented effective measures to prevent COVID 19 in all 9 Child and Youth Care Centres.

• Monitoring and Evaluating funded and non funded HIV/AIDS NPOs.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment with the HCBCs.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
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