Mandisa Zaza

• Evaluate court applications and court orders received from Debt
Counsellors or any other interested party for opposition on non-opposition
• Evaluate the risk of the proposed repayments of accounts across all
products (DCRS and Non-DCRS), considering affordability and the bank’s
risk appetite and negotiate the best proposal where clients’ needs, and
business needs are met.
• Always ensure that the debt counsellors are kept informed of the bank`s
decision on whether the proposal is acceptable or declined.
• Sending out legal instructions to our panel of attorneys for opposition of
Court applications and Court orders
• Management of the unopposed court applications with Debt Counsellors
until finalization.
• Management and support of our panel of attorneys on all matters
instructed until finalization
• Negotiating with the Debt counselor to settle the matters out of court to
save legal cost
• Identify trends that might impact the business negatively.

Procurement of any fridge related requirements as per sign off from the
NAM or Refrigeration, asset co-ordinator. PO creation, GRN and invoice
payment aligned to supplier payment terms as per fiscal planning
• Management of all invoice queries and payment issues with suppliers.
• Assisting the Refrigeration Assets Coordinator to consolidate monthly
Opex and Capex expenditure.

• Assist the call center with logging calls of broken refrigerator.
• Assisting with Inbound and outbound sales – effectively manage large amounts of incoming calls.
• Confirming client order via email and SMS
• Sending calls reference to clients via email and SMS.
• Assist to send client SMS on how to rate the service offered by call agent
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies and go the extra mile to engage with customers.
• Prospect for new business by conducting follow up calls.

• Receiving and Dispatching Goods on SAP
• Opening file for per call
• Update serial and web number on the system
• Inserting web number onto a new equipment for auditing purposes.
• Responsible for warranty check.
• Stock take.
• Compiling reports using an excel work sheet.
• Sourcing quotes from various supplier.
• Follow up with supplier on outstanding spares daily.

• Receiving and Dispatching Goods on SAP
• Opening file for per call
• Update serial and web number on the system
• Inserting web number onto a new equipment for auditing purposes.
• Responsible for warranty check.
• Stock take.
• Compiling reports using an excel work sheet.
• Sourcing quotes from various supplier.
• Follow up with supplier on outstanding spares daily