Mandisa M Nzima
Johannesburg CBD
Summary
Proficient in resolving customer complaints and ensuring adherence to hygiene standards, while elevating guest satisfaction through meticulous service and efficient multitasking.
Overview
10
10
years of professional experience
Work History
cafe waitress
Cafe Mayfair/Brads Cafe
Hillcrest, South Africa
01.2019 - 12.2025
- Resolved customer complaints to enhance satisfaction and loyalty.
- Ensured compliance with hygiene and food handling standards to promote customer safety.
- Collaborated with kitchen team to provide safe alternative selections for guests with food allergies, ensuring a positive dining experience.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
restaurant manager
John Dory's
03.2016 - 04.2019
- Led daily pre-shifts and weekly departmental meetings to enhance team alignment and operational efficiency.
- Updated computer systems with current pricing and daily food specials to ensure accurate customer information and promotional visibility.
- Controlled food, beverage and labour costs daily to maximise profitability and maintain budget adherence.
Education
Grades, E, D, C (PSIRA) - Security Training
Wilmar Security Training Center
Hillcrest, South Africa01.2024
Higher Certification -
khabazela High School
01.2015
Skills
- POS system operation
- Payment processing
- Invoice management
- Table-setting arrangements
- Cleaning and sanitising
- Extensive hospitality
- Upselling
- Multi-tasking
- Detail-oriented
- Customer service
Languages
English
References
- Allen Mambo (John Dory's) 078 629 3808
- Beaulah Palha (Mayfair/ Brads Cafe) 067 408 9970
Timeline
cafe waitress
Cafe Mayfair/Brads Cafe
01.2019 - 12.2025
restaurant manager
John Dory's
03.2016 - 04.2019
Grades, E, D, C (PSIRA) - Security Training
Wilmar Security Training Center
Higher Certification -
khabazela High School