Mandisa Ntetha
Debt Collections Agent
Durban
Summary
Harding working individual who is always looking for challenges to enhance my skills and knowledge.
Overview
2
2
years of professional experience
Work History
Debt Collector/Credit Controller
Blake And Associates
07.2022 - Current
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Developed relationships with customers to foster timely payments and account resolution.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reconciliation of accounts and allocation of payments on SAP.
- Achieved performance goals on consistent basis.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Distributed monthly customer statements and invoices.
Education
High School Diploma -
Phoenix Technical School
Durban 04.2001 -
Skills
Account Terms Review
Account Investigation
Problem Solving
General Ledger
Multitasking Abilities
Call Center Experience
Allocate payments
Timeline
Debt Collector/Credit Controller
Blake And Associates
07.2022 - Current
High School Diploma -
Phoenix Technical School
04.2001 -