Mandisa Nkumanda

1. Debtors Experience

• Invoicing:
  Generate and send invoices to customers.
  Ensure accuracy and timely delivery of invoices.
• Debt Collection:
  Monitor outstanding balances.
  Follow up on overdue payments via phone/email.
  Send statements and reminders.
  Arrange and monitor payment plans if necessary.
• Customer Account Management:
  Set up new customer accounts and credit terms.
  Allocate incoming payments correctly.
  Reconcile customer accounts and investigate discrepancies.
• Reporting:
• Prepare outstanding pods report.
• Assisted with accounts payable and receivable tasks, resulting in improved cash flow management.
• Maintain accurate financial records and filing systems.
• Support audits by providing relevant documentation.
• Overall Roles:
• Approve new and existing customer orders and check for customer credit limits using the Smartsales application, highlight potential bad debts and escalate issues.
• Capture outstanding stock related credit claims on Monday.com for the Warehouse.
• Develop & maintain POD lists with essential system data.
• Capture price related credit claims on the RFC system and resolve customer queries.
• Capture and post customer payments on Syspro.
• Compile and send customer statement and invoices – send payment reminders to customers with outstanding debt and use the age analysis to do so.
• Processing AR cash journals using the relevant journal number and allocating re-established amounts to assigned invoices.
• Reconcile customer accounts by using allocations, remittance and bank statement.
• Adjust customer accounts by crediting amounts overpaid and debiting amounts due.
• Distribute requested invoices internally and externally.
• Email all scanned PODs to Spar EC, sort and document thereafter.
• Check documentation for compliance, regulations, requirements and take corrective steps where needed e.g. check GVR numbers & stamps on PODs

2. Creditors Experience

• Invoice Processing:
  Receive, check, and code supplier invoices.
  Match invoices with purchase orders and delivery notes.
• Payment Processing:
  Schedule and prepare supplier payments (EFTs, cheques, etc.).
  Ensure payments are made within agreed terms. using Syspro.
• Supplier Account Management:
  Set up new suppliers and maintain accurate records.
  Handle supplier queries and resolve invoice/payment disputes.
• Reconciliation:
  Reconcile supplier statements to ledger balances.
  Identify and follow up on missing invoices or credits.
• Reporting:
• Maintain accurate financial records and filing systems.
• Support audits by providing relevant documentation.
• Liaise with finance, procurement, and sales teams.
• Ensure compliance with internal controls and company policies.
• Managed daily financial transactions by maintaining accurate records, ensuring compliance with company policies and standards.
• Collaborated with cross-functional teams to streamline budgeting processes, enhancing overall operational efficiency and accuracy.
• Streamlined financial reporting processes by implementing new documentation systems, enhancing accuracy and reducing processing time.
• Coordinated monthly reconciliation of accounts, ensuring compliance with internal controls and improving audit readiness.
• Assisted in the preparation of budget forecasts by gathering data and analyzing financial trends to support informed decision-making.
• Developed and maintained a comprehensive filing system for financial documents, facilitating easy access and improving organizational efficiency.

1. Financial & Administrative Support

• Maintained accurate and up-to-date financial records, including invoices, receipts, and purchase orders.
• Input and processed financial data using accounting systems and Excel-based tools.
• Ensured compliance with document retention and audit requirements.
• Prepared routine financial forms and verified accuracy before processing.

2. Production & Operations

• Assisted in monthly reconciliations between the Sales and Warehouse divisions.
• Updated dashboards and compiled daily/weekly production reports critical to planning and performance tracking.
• Captured daily production transfers from the factory to the warehouse using Excel.
• Deleted duplicate product packs caused by errors, packaging issues, or rejections (e.g. out-of-spec temperature).
• Ensured all orders across divisions were captured accurately and promptly.

3. Stock & Order Reconciliation

• Reconciled all Spar EC orders with Sales by double-checking product quantities.
• Reconciled warehouse stock by removing all variances to align with actual stock counts.
• Ensured price accuracy, handled price overrides, and communicated promotions and pricing changes across divisions.

4. Communication & Collaboration

• Acted as a liaison between finance, production, warehouse, and sales teams to ensure smooth information flow.
• Built strong working relationships with employees and production managers to support operational goals.
• Responded efficiently to internal and external inquiries regarding financial and production documents.

5. Customer Service & System Support

• Provided accurate and timely information to clients, improving service quality and satisfaction.
• Managed incoming inquiries and resolved issues with professionalism.
• Maintained organized records to support team access and decision-making.
• Used software systems to track and process requests, enhancing workflow efficiency.

• Packing, sorting and weighing meat in the factory
• Maintained cleanliness and organization in work areas, ensuring compliance with safety regulations and enhancing workflow.
• Collaborated with team members to streamline processes, resulting in improved operational efficiency and reduced downtime.
• 6 months experience in this position.

• Merge large database received from the UIF for all 9 provinces.
• Create an Excel document for each province using only relevant information.
• Captured and processed customer data efficiently, ensuring accuracy and enhancing overall call center operations and service quality.
• Assisted in training new call center agents, fostering a collaborative environment that improved team performance and customer satisfaction.
• Utilized advanced data capture software to streamline information retrieval, resulting in improved response times and reduced operational delays.
• Conducted quality assurance checks on data entries, reinforcing compliance with company standards and enhancing data integrity across systems.
• 1 year experience in this position.

• Customer Service: Application of Ackerman’s credit card & adhering to the application process. Hollard funeral policies.
• Developed and implemented targeted sales strategies, leading to increased client engagement and enhanced brand awareness.
• Conducted comprehensive market research to identify new business opportunities, resulting in expanded customer acquisition and retention.
• 5 months experience in this position.