Mandisa Nikiwe
Cellular Sales Associate
Johannesburg
Summary
Passionate about joining a dynamic team where I can utilize my experience and abilities to deliver exceptional results and contribute to the company's growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Cellular Sales Associate
Incredible Connection
Johannesburg, South Africa
03.2024 - Current
- Streamlined store operations by organizing inventory, updating product displays, and maintaining a clean environment.
- Boosted customer satisfaction by providing knowledgeable assistance and recommending suitable cellular products.
- Utilized data analysis tools to track personal performance metrics as well as evaluate overall store productivity levels effectively.
- Generated leads for future business opportunities with proactive networking efforts during community events or other local gatherings.
- Managed transactions professionally using point-of-sale systems while ensuring accuracy of billings and contract terms.
- Contributed to store''s positive reputation by delivering exceptional service experiences that exceeded customer expectations consistently.
- Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
- Maintained accurate records of phone activations daily entered into the CRM database.
- Resolved customer inquiries and complaints promptly, escalating complex issues to store management when necessary.
- Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
- Performed cash, card, and check transactions to complete customer purchases.
Sales/field/instore Promoter
Smollan Sales&Marketing
Johannesburg
2 2016 - 7 2018
- Responsible for demonstrating the features of a product to an audience or client
- Shows how the product works
- Takes questions and attempts to persuade consumers or clients to buy the product.
- Managed promotional booth setup, creating attractive displays to draw in potential customers
- Identified potential marketing opportunities to increase brand awareness
Admin Assistant
365 OnPoint
Johannesburg
02.2023 - 12.2023
- Co-Ordination of Trade Visits Office Administration Diary Management General Administration Sales Tracking
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Senior Sales Supervisor (Telkom Direct)
Smollan Sales&Associates
Johannesburg
04.2021 - 02.2023
- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when necessary
- Established a positive work environment that fostered teamwork while recognizing individual achievements through regular feedback sessions
- Developed strong relationships with key clients, resulting in long-term partnerships and repeat business
- Conducted regular performance evaluations, identifying areas for improvement and creating personalized development plans for team members
Sales Consultant
Smollan Sales& Associates (telkom Direct)
Johannesburg
07.2018 - 04.2021
- Build and maintain relationships with clients
- Create compelling sales pitches
- Sell the company's products and services
- Complete all paperwork relating to a sale
- Perform research on the competition's services
- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock
- CRM
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
Education
Public Relations N4-N6 -
South West Gauteng College College
Gauteng 06.2023 - Current
NQF L4 - Office Administration L4
South West Gauteng College
Gauteng 01.2014 - 05.2016
Computer NQF3 -
Terry Computers
Gauteng 05.2013 - 05.2013
Skills
Client Relationship Building
CRM Software Familiarity
Cross-selling proficiency
Technical understanding
Upselling strategies
Market awareness
Performance Tracking
Promotions understanding
Store maintenance
Sales Closing Techniques
Wireless technology knowledge
Meeting Sales Quotas
Mobile Device Management
Customer Assistance
Customer Service
Strong Communication
Personal Information
- Date of Birth: 08/02/93
- Gender: Female
- Nationality: South African
References
- Elizna Fourie, Smollan Sales And Associates, elizna.fourie@smollan.co.za, 0824920183
- Jabulani Makhoba, Telkom, makhobj1@telkom.co.za, 0658562735
- David Mohamed, Incredible Connection, Davidm@incredible.co.za, 0827193491
Timeline
Cellular Sales Associate
Incredible Connection
03.2024 - Current
Public Relations N4-N6 -
South West Gauteng College College
06.2023 - Current
Admin Assistant
365 OnPoint
02.2023 - 12.2023
Senior Sales Supervisor (Telkom Direct)
Smollan Sales&Associates
04.2021 - 02.2023
Sales Consultant
Smollan Sales& Associates (telkom Direct)
07.2018 - 04.2021
NQF L4 - Office Administration L4
South West Gauteng College
01.2014 - 05.2016
Computer NQF3 -
Terry Computers
05.2013 - 05.2013
Sales/field/instore Promoter
Smollan Sales&Marketing
2 2016 - 7 2018