Mandisa Ngxongo
Senior Consultant - Head Of Claims Preparation
North Riding, Johannesburg
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
10
10
years of professional experience
Work History
Senior Consultant II: Head of Claim Preparation (Business Interruption)
MARSH (PTY) LTD
Johannesburg, South Africa
07.2019 - Current
- I successfully manage a team of skilled forensic accountants who specialise in preparing, quantifying, and project managing large and complex short-term insurance claims related to business interruption, commercial crime, and material damage
- The team provides claims-related risk advisory and risk management services to a large pool of Risk Management Practice (RMP), Corporate, Commercial, and Multinational clients across all industries
- I am also a regional knowledge services operational lead (South Africa)
- The role's objective is to work with other regions across the globe to shape and launch new opportunities and propositions, enabling standardised service delivery to clients and identifying more opportunities for growth
- I am an integral member of a global technical task team that has developed an innovative tool with the primary objective of enhancing service delivery to Marsh clients and driving new revenue streams
- As the designated project manager, I am responsible for spearheading the successful launch of this tool within the Africa region
- Key responsibilities: Leading a team with expertise ranging from Chartered Accountancy, Forensic Accounting and Taxation
- The team has a combined experience in various industries of 42.5 years
- Plan and implement initiatives to drive revenue growth within the business
- Plan and implement initiatives to encourage collaboration within the advisory division and the more expansive Marsh to drive revenue growth
- Project Management Servicing Marsh Claims Solutions clients
- The nature of services involves damages model computations, forensic investigations, risk assessments and insurance claim preparation
- Oversee comprehensive business interruption risk insurance reviews and fraud risk assessments across diverse industries
- Work with clients to understand, assess and quantify the loss incurred
- Financial data analysis and interpretation
- Report writing, including preparation of claim files for large loss submission, to ensure all loss considerations are included
- Liaise directly with Insurers and Loss Adjusters to settle insurance claims
- Assess the need for new resources within the team
- Train and mentor all new joiners, including graduates.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Implemented data-driven approaches for assessing project success, continuously refining processes based on insights gained over time.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
Financial Manager
AMD-ROTOLOK (PTY) LTD
Johannesburg, South Afric
11.2017 - 06.2019
- Optimized cash flow management strategies, ensuring sufficient funds were available for daily operations while maximizing returns on idle cash balances.
- Prepared comprehensive financial statements for executive review, aiding in effective decision-making processes regarding growth opportunities and resource allocation.
- Enhanced financial reporting accuracy through regular audits and reconciliations, leading to improved decision-making capabilities.
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
- Drafted reports for leadership for use in strategic planning and decision making.
- Identified and investigated variances to optimize financial plans and forecasts.
- Managed team of 5 finance and operations professionals, with day-to-day responsibility for contracting, order processing, forecasting, budgeting, reporting and analysis.
Audit Senior
GRANT THORNTON
Johannesburg, South Africa
08.2014 - 10.2017
- Involved in statutory audits of private and public companies
- I was exposed to various industries, namely, retail, mining, fleet management, investment, as well as in financial services
- Supervision of junior staff members on an audit Planning and reviewing of audits Responsible for audit completion
Education
Women in Leadership Course -
North West University
Postgraduate Diploma in Applied Accounting Science (CTA) - undefined
University of South Africa
BCom Accounting - undefined
University of Johannesburg
Management Advancement Programme - undefined
University of the Witwatersrand - Wits Business School
Initial Test of Competence (ITC) - undefined
South African Institute of Chartered Accountants (SAICA)
Assessment of Professional Competence (APC) - undefined
South African Institute of Chartered Accountants (SAICA)
Skills
Adaptability
Accomplishments
- Recognized as an employee who goes "Above and Beyond" for their team in the year 2020.
- Recognized as an employee who goes "Above and Beyond" for their team in the year 2022.
- Recognized as the "Top Sales Consultant" within the Marsh Risk Advisory division in the year 2022.
- Recognized as one of the winners of Marsh Africa All Stars 2022 - This is a recognition of outstanding performers.
- Nominated by the Marsh Risk Advisory Division Head to complete the "Women in Leadership" course recognized by North-West University. Completed in the year 2022.
- Responsible for the project management of claims for various companies, in various industries, some of which are listed in the JSE. The total value of claims managed in the year 2022 is ~R 8 billion.
- The overall team that I am responsible for was recognized as the highest-performing team in the Marsh Risk Advisory Division for the year 2022. The team achieved 39% in excess of the revenue target.
Qualification
Qualified Chartered Accountant
References
Available on request
Timeline
Senior Consultant II: Head of Claim Preparation (Business Interruption)
MARSH (PTY) LTD
07.2019 - Current
Financial Manager
AMD-ROTOLOK (PTY) LTD
11.2017 - 06.2019
Audit Senior
GRANT THORNTON
08.2014 - 10.2017
Women in Leadership Course -
North West University
Postgraduate Diploma in Applied Accounting Science (CTA) - undefined
University of South Africa
BCom Accounting - undefined
University of Johannesburg
Management Advancement Programme - undefined
University of the Witwatersrand - Wits Business School
Initial Test of Competence (ITC) - undefined
South African Institute of Chartered Accountants (SAICA)
Assessment of Professional Competence (APC) - undefined
South African Institute of Chartered Accountants (SAICA)
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