Mandisa Ngcobo
Bryanston,Gauteng
Summary
Dynamic and results-oriented Skills Development Project Coordinator with over [X years] of experience in managing and implementing training programs that enhance workforce capabilities. Adept at collaborating with diverse stakeholders, including training providers and organizational leaders, to identify skills gaps and develop tailored training solutions. Proven track record in project management, budget oversight, and program evaluation, ensuring compliance with industry standards and maximizing participant engagement. Strong communicator with a passion for fostering professional growth and a commitment to continuous improvement. Skilled in leveraging data-driven insights to assess program effectiveness and drive strategic initiatives that align with organizational goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Project coordinator
Dlama Smart Skills
01.2022 - Current
- Will oversee the administration and coordination of skills development programmes.
- Coordinate the planning, implementation, and evaluation of skills development programmes.
- Maintain project schedules by managing deadlines and adjusting workflow accordingly.
- Maintain accurate records of training activities, participant progress, and programme outcomes.
- Liaise with internal departments and external training providers to ensure alignment of skills development initiatives with organisational goals.
- Foster relationships with stakeholders, including industry partners and educational institutions.
- Developed strategies to gain a competitive advantage among other training providers.
- Collaborating with training providers, managing participant enrolment, ensuring compliance with regulations, and monitoring the effectiveness of training initiatives.
- Evaluate the effectiveness of training programmes and implement improvements based on participant feedback, and performance metrics.
- Stay updated on industry trends and best practices in skills development.
- Handle all forms of communication with relevant stakeholders and relevant SETAs.
- Scouting and onboarding host employers.
- Respond to any enquiries, host employees.
- Stay updated on industry trends and best practices in skills development.
- Assist participants in identifying appropriate training opportunities based on career goals and skills gaps.
- Provide guidance and support throughout the training process, including enrolment and post-training follow-up.
- Compiled and distributed project status reports for enhanced transparency and accountability.
- Communicated project progress and challenges to stakeholders for decision-making purposes.
- Ensure all programmes comply with relevant regulations, and organisational policies.
- Prepare and submit reports on programme outcomes, participant feedback, and areas for improvement.
Site Surveys Coordinator
Comsol Networks
Midrand
01.2024 - 06.2024
- Manage site survey technicians
- Managed a maximum of 30 sites a day
- Foster collaboration amongst various departments for project success.
- Process incoming survey requests from beginning to completion.
- Assign task to relevant departments
- Send requests to procurement if any tools need to be hired to complete site survey
- All site surveys updated on ServiceNow platform
- Build and maintained strong relationships with clients.
- Discuss issues and brainstorm solutions with team on how to improve the site survey process.
- Maintain communication with clients and provide updates on results of site survey
- Manage and prioritize varied and busy workload to meet deadlines.
- Address customer complaints and resolve issues.
- Analyze project performance and provide mitigation strategies.
- Facilitated constructive communication between all levels of staff.
- Administrate Tender documents from construction to completion
- Make sure all necessary documents are gathered for tender submission and that they are all valid
- Gather all relevant signatures before I package tender
- Make sure that tender is submitted on time before closing date at the correct location.
- Demonstrate resilience and composure under pressure for successful project outcomes.
Office Adminiistrator
Comsol Networks
09.2023 - 01.2024
- Co-ordinating travel agents for management and technicians
- Records keeping
- Taking phone calls
- Organizing meetings
- Managing housekeeping staff
- Assist office staff with day to day requests
- Manage office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Maintain office services by organizing office operations and procedures
- Interact with customers professionally by phone, email and in-person to deliver accurate service information.
- Assist fleet manager in managing of fleet and technicians
- Training on how to use and analyze the Bidtrack platform so I can draft reports monthly for CFO and fleet manager
- Analyze and construct manage and maintenance reports for fleet manger and CFO
- Distribution and monitoring of technician fleet and credit cards
- Monthly meetings with our accounts manager from Wesbank
- Assist CEO with requirements if is PA is on leave.
- Collaborate with different departments to maintain positive rapport and smooth workflow.
- Scheduled meetings and travel arrangements to support C-level executives.
Logistics Administration
Minatlou-Future Fleet Management
02.2019 - 10.2020
- Vehicle Planning (allocate drivers with weekly routes)
- Purchasing (office equipment, truck driver uniforms or any requirements from office manager)
- Processing and printing of dispatch sheets
- Evaluate Quality and Reputation of Suppliers
- POD Administration (invoicing and uploading documents on system)
- Updating supplier data base on weekly basis
- Verification and confirmation that material had been received and/or delivered as per agreed standard
- Overlooking day to day operations
- Providing additional support to logistics staff.
Administrator
Royal Towers Group
- 01.2016
- Handle administrative requests and queries from senior manager
- Organizing and scheduling appointments with admin software
- Planning meetings and taking detailed minutes
- Write and distribute emails, correspondence memos, letters, faxes and forms
- Develop and maintain a filing system
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Act as the point of contact for internal and external clients.
Customer Service Agent
First Call Centre Solutions
01.2011 - 02.2013
- Obtains client information by answering telephone calls interviewing clients; verifying information, recording account information
- Attract potential customers by answering product and service questions
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information confirming pricing.
Education
Project Management -
Varsity College
01.2016 - 12.2016
Bachelor of Social Sciences in Political Science and Anthropology - undefined
University of KwaZulu-Natal
01.2013 - 12.2015
Post Graduate Diploma in Marketing and Supply chain Management - Supply Chain
University Of KwaZulu-Natal
01.2017 - 12.2017
NQF Level 2 - Tender For Construction Contracts
Rand Water Academy
01.2024 - 03.2024
Skills
- Great Organizing and Planning skills
- Ability to manage multiple programs and tasks effectively, ensuring deadlines are met
- Build and maintain relationships with participants, training providers, and industry partners
- Plan, execute, and evaluate training programs while managing resources and timelines
- Address challenges that arise during programme implementation, and find effective solutions
- Assess programme effectiveness through data analysis and participant feedback, to drive improvements
- Adjust strategies and approaches based on changing needs, and industry trends
Languages
English
Zulu
Xhosa
French
Timeline
Site Surveys Coordinator
Comsol Networks
01.2024 - 06.2024
NQF Level 2 - Tender For Construction Contracts
Rand Water Academy
01.2024 - 03.2024
Office Adminiistrator
Comsol Networks
09.2023 - 01.2024
Project coordinator
Dlama Smart Skills
01.2022 - Current
Logistics Administration
Minatlou-Future Fleet Management
02.2019 - 10.2020
Post Graduate Diploma in Marketing and Supply chain Management - Supply Chain
University Of KwaZulu-Natal
01.2017 - 12.2017
Project Management -
Varsity College
01.2016 - 12.2016
Bachelor of Social Sciences in Political Science and Anthropology - undefined
University of KwaZulu-Natal
01.2013 - 12.2015
Customer Service Agent
First Call Centre Solutions
01.2011 - 02.2013
Administrator
Royal Towers Group
- 01.2016
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