Mandisa Mthalane
Operations Manager
Randburg
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Operations Manager
Multichoice
01.2023 - Current
- Developing and implementing operational policies and procedures to ensure efficient and effective operations
- Improving systems, processes, and best practices
- Managing day-to-day operations as well as the operations team and operations department
- Ensuring that organizational processes remain legally compliant with regulations and standards
- Maintaining and enforcing health and safety guidelines
- Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance
- Managing budgets, forecasting, and allocating resources to help meet business and strategic goals
- Working cross-departmentally with a wide range of stakeholders to ensure that all operations are aligned with organizational objectives
- Developing and maintaining good relationships with vendors and suppliers
- Negotiating contracts with suppliers and vendors to obtain the best pricing
- Performing quality assurance controls to ensure the company’s products and services meet customer expectations and monitoring production KPIs and metrics
- Developing ways to increase the quality of customer service and increase customer satisfaction
- Analyzing data and trends to identify opportunities for process improvement and cost savings
- Maintaining good supply chain management processes, including inventory management, production processes, sales, and sourcing of suppliers
- Optimizing workflows and processes to save time and money
- Monitoring the manufacturing process to ensure quality products, including production planning, production control, and quality control
- Overseeing staffing plans and supervising, hiring, and training new employees
- Reporting on operational efficiency and quality standards
Customer Journey Monitor
Multichoice
02.2014 - 01.2023
- Making customer experience strategies.
- Overseeing customer journey mapping.
- Implementing a customer-centric culture.
- Monitoring customer feedback.
- Working with other stakeholders to implement customer feedback.
- Driving customer-centric innovation along with the product team.
- Brand reputation management.
- Monitor Staff resources
- Analyse customer trends and make recommendations.
Education
Business Administration -
01.2021
Post Grad in Risk Management -
01-2024
Grade 12 (Matric) - undefined
01.2005
Skills
Proficient in Microsoft Office
Detail-oriented approach
Service excellence
Attentive listening abilities
Enhancing customer satisfaction
Cultivating strong partnerships
Optimistic mindset
Bilingual support specialist
Effective time management
Effective communication
Certification
Certificate Business Analysis - Udemy (online) (2018)
References
- Maake, Monare, Regional Manager, 031 333 5700, 083 270 0017, Multichoice
- Wongalethu, Nontela, Manager, 011 289 3000, 083 495 5377, Multichoice
- Michael, Setsiba, HOD, 011 289 3000, 060 2994 4086, Multichoice
Timeline
Operations Manager - Multichoice
01.2023 - Current
Customer Journey Monitor - Multichoice
02.2014 - 01.2023
Umlazi Comprehensive Technical High - Grade 12 (Matric),
MANCOSA - Business Administration,
MANCOSA - Post Grad in Risk Management,