Mandisa Modise
Debrief Controller
Luganda
Summary
With all the experience and knowledge which I possess, I would like to be part of an organization which focuses on being the best employer in the industry and one that gives its employees equal opportunities to succeed in their chosen career. I am a motivated self-starter who works who works well in a team and strives to be successful in everything I engage in.
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
Work History
Debriefing Controller
SG Convenience (KZN)
10.2020 - Current
- Debriefing drivers once returned from route drops (This includes the cash)
- Compiling of reports based on orders de-briefed
- Writing out of AOD’s (Acknowledgement of Debt) based on discrepancies found
- Processing the documentation for the drivers on internal system
- Obtaining the POD’s (proof of delivery) and invoices
- Carrying out high volume order entry
- Checking assets once drivers debrief
- Compiling of daily cash banking reports for Finance HO
- Compiling POD hand over register for external storage scanning
- Customer Queries
- Printing of credit notes and attaching to invoices
- Check stock and invoices for returning routes
- Process uplifts
- Sorting of invoices for filing
- Locks up debrief Warehouse and reception
- Adhoc Tasks.
- Coordinated debriefing sessions to gather insights, enhancing operational efficiency and decision-making processes across departments.
- Implemented standardized reporting procedures that improved communication and streamlined the debriefing workflow for all teams.
- Led cross-functional teams in analyzing debriefing outcomes, resulting in actionable strategies to optimize service delivery.
- Developed training materials for team members, fostering consistency in debriefing practices and improving overall performance.
- Analyzed feedback and performance data to identify trends, driving continuous improvement in operational strategies and outcomes.
- Collaborated with stakeholders to ensure timely and effective dissemination of debriefing results, reinforcing accountability and transparency.
- Facilitated the integration of new tools and systems, enhancing the accuracy and efficiency of debriefing processes.
- Mentored junior staff in debriefing techniques, contributing to a knowledgeable workforce and a culture of continuous improvement.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
Debriefing Manager
ID Logistics (KZN)
10.2018 - 08.2019
- Ensure that all KPI’s for the debrief department are achieved and in line with the SLA’s
- Managing all reverse logistics processes, in line with SOP’s
- Ensure that the Debrief and POD SOP’s are compiled and presented to Site Management
- Adherence to CID and AIB Standards and Procedures
- Management of waste services - follow up on Skip removals
- Ensure that all bad stock returns are moved to the disposal area by the end of shift
- Preparation and submission of Monthly KPI Presentations
- Ensuring that all pallets are accepted in accordance with IDL standards and moved to the correct storage areas - All pallets are to be accounted for
- Daily control of pallets recorded on pallet control document, and AOD’s raised for pallets short received, or damaged
- Managing of AOD capturing and verification by: Ensuring that all shortages / damages from the driver are captured and signed off the same night, and investigations are dealt with the same night of debriefing
- AOD’s raised for missing POD’s older than 96 hours
- AOD report is to be signed off by the Haulier and Debrief Manager once investigations are completed
- To be handed over to Admin Manager
- AOD Recon by Haulier
- Recovery above Cann Value
- Managing and controlling of POD’s
- All POD’s must be back at debrief within 24 hours
- All missing POD’s reported within 24 hours
- All missing PODs to be brought back within 48 hours from being reported
- Iron Mountain outstanding pods not to exceed 1 day’s deliveries
- Resolution of any debtor queries regarding pods and outstanding / incorrect credits
- Investigate and validate Back door queries monthly
- Assist with any investigations raised against department
- Ensure that accurate capturing of information, Stargate, TMS, WMS
- Ensure that all ZRE are receipted on Infolog daily
- Ensure that location D on Infolog is cleared daily
- Ensure that all good stock returns are put back to stock timeously for warehousing principles or handed over to the 3rd Party Customer Department
- Running and checking of relevant BO reports to ensure all daily activities completed and accurate
- Ensure housekeeping is maintained at all times
- Control of drivers entering debrief area
- Ensure temperature control process adhered to when offloading
- Staff performance measurements put in place and constantly measured
- Perform Quarterly IPA’s
- Set up goals and deadlines for the department
- Time and attendance monitored
- Disciplinary action.
- Developed and implemented debriefing processes that enhanced operational clarity and improved team communication across projects.
- Led cross-functional team meetings to facilitate knowledge sharing, ensuring alignment on objectives and project execution.
- Analyzed feedback from debriefing sessions to identify trends, driving actionable insights that improved future project outcomes.
- Streamlined documentation practices for debriefing sessions, resulting in increased efficiency and reduced time spent on administrative tasks.
- Mentored junior team members on debriefing strategies, fostering a culture of continuous improvement and professional development.
- Collaborated with stakeholders to ensure debriefing findings were effectively communicated, enhancing organizational learning and project performance.
- Established key performance indicators for debriefing effectiveness, contributing to a data-driven approach in project management.
- Facilitated regular training sessions on debriefing best practices, improving team skills and ensuring consistent application of methodologies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Debriefing Supervisor
ID Logistics (KZN)
05.2015 - 09.2018
- Ensuring that temperature checks are conducted on all trucks returning with product, and that all vehicles are chocked, at the time of offloading
- Ensuring that Drivers (and crew) entering the debrief area, are controlled
- All bag and tag seal numbers are recorded on the DRN and have not been tampered with
- If there is any sign of tampering, this must be reported immediately to a Superior on Site, and Haulier representative
- All pallets are checked, and AOD’s raised for short or damaged pallets
- All good stock returned is checked for quantity, quality and batch or expiry dates
- The number of invoices returned is checked against what was dispatched, and any discrepancies reported to the Haulier
- All missing invoices must be recorded, and signed for by the Haulier who must investigate
- All invoices are debriefed with relevant identifying pod statuses
- All good saleable stock, uplifts and bad stock returns are entered onto the current system, as per the SOP’s
- This must be done using a blind check, and must in no way be compared to any documents
- All DRN’s and RSC’s are signed by the Haulier Representative
- All the passing of back door refusals is captured on TMS, using the correct quantities and sku codes
- Ensure all uplifts collected from the trade are captured and receipted on Infolog, and that the correct locations are used
- All good stock from back door refusals, is captured on Infolog, using the correct locations
- The printed labels must be used to indicate good stock for put ways
- All good and bad stock returns are cleared out the debrief area by end of business
- Bad stock must be disposed of or dealt with, as per Principal needs, or requirements
- Waste Disposal to be monitored and documented accordingly, so that traceability is accounted for
- All invoices are captured onto Iron Mountain in CSV format, and that the correct number of uplifts and invoices are recorded, with correct numbers
- All invoice files are to be checked and signed off daily
- All local and cross-dock AOD’s are captured daily and summited to Administration Manager, with the relevant backing documentation
- Cancel outstanding uplift notes every week on Infolog, when authorisation from Principal has been given
- Assist with investigations raised against department, with regards to backdoors and uplifts not processed
- Follow up daily on Skip capacity or imminent removal
- Control and monitor overtime costs
- All Nestle stock returned for Part Deliveries, and Full Rejections is sent back in full
- Any shorts and damages must have AODs
- All Nestle returns and uplifts are captured on the Delivery Note to Nestle
- Verify that all Nestle charges against the DC, match Nestle DN
- Iron Mountain outstanding list monitoring
- Missing PODs for all Principles, have AODs raised against the hauliers.
Admin Manager
Ellerines Logistics - Cato Ridge
10.2012 - 12.2014
- Effective management and support of the administration staff, including training
- Management of (POD) proof of delivery capturing
- Monitor and report on Administration KPI’s
- Provide assistance with the compilation of annual budgets and quarterly forecasting
- Provide assistance in the analysis of variances and do gap analysis between budget and forecast
- Manage Secondary Transport complaints
- Manage budget spend on stationery and staff welfare
- Manage administration in the 5 Cross Docks, Newcastle, Escort, Kokstad, Empangeni and Umtata
- Do Cross Dock visits to make sure that they follow same admin process as they were trained to do so by the Nation Customer Service Manager
- Assist Cross Docks with customer queries and special customer deliveries
- Resolve Cato Ridge Customer queries within 24hrs
- Compile a Provincial Performance Report and submit to the National Customer Service Manager.
Customer Service Manager
Ellerines Logistics - Boksburg
03.2012 - 09.2012
- Deal with customer queries arising from Transporter negligence
- Forming and retaining strong relationships with the different departments within EHL Logistics
- Ensuring that all customer queries are dealt with and resolved within 24hrs
- Investigate and resolve customer complaints
- Liaising with the warehouse to exchange incorrect stock which was dispatched for delivery
- Log calls with the Marketing Call Centre when customers have expressed dissatisfaction with the quality of the product upon delivery
- Maintaining a strong relationship with the EHL Brands in order to sort out complaints timeously
- Compile daily and monthly reports of all customer complaints
- Ensuring that daily SLA’s with the different networks are met
- Working with the brands and distribution specialists to gather customer feedback and interpreting into ongoing improvement of the customer experiences, as aligned against the business rules and guidelines.
Admin Clerk
Ellerines Logistics - Boksburg
07.2011 - 02.2012
- Capture attendance register for all Secondary Transport Staff
- Verify and submit Overtime monthly to HR
- Compiling and timeous submission of daily and monthly reports according to requirements
- Ensuring integrity of information submitted to staff, departments and stakeholders
- Circulating all communication received from the division and head office
- Assisting DC Management on an adhoc basis with operational issues
- Forward all customer complaints to relevant parties
- Completion of sundry purchase orders and submission for payment
- Manage petty cash float, order stationery and attend to travel arrangements
- Diary management and management of e-mails in absence of the Logistic Manager.
Customer Credit Advisor / Cashier/ Stock Clerk
Geen & Richards – Festival Mall
04.2010 - 06.2011
- Customer Credit Advisor: Interview customers for credit applications
- Ensure data integrity of customers personal information on the Sphinx system
- Ensure that the information that the customer submits for credit application is correct
- Match salary payments to the amounts deposited to the customer’s bank account on the date the customer gets paid
- Confirm employment of the customer before authorizing the deal on Sphinx
- Ensure that courtesy calls are done after sales delivery
- Ensure that customers pay their accounts timeously
- Call customers whose accounts are on the Q926 list to get a promise to pay and do follow ups on these types of accounts
- Cashier: Maintain reasonable cash float in the till daily
- Capture customer sales and accept payments from customers
- Authorize customers cash sales on the Ceres, IT4U & Sphinx
- Always maintain a clear display of competitions in the cashier booth and explain to customers how these competitions work
- Ensure that petty cash is accounted for all the time
- Keep record of all daily transactions in a file
- Ensure that daily reconciliation of transactions is done and kept in the file
- Stock Clerk: Ensure that the store always has catalogue range stock
- Ensure that stock displays are as in the catalogue
- Order stock from the suppliers and follow up on delivery
- Ensure that stock delivered corresponds to the number of items ordered on the system
- Ensure that HO orders are delivered by the supplier
- Maintain a clear and clean display of sale items
- Ensure that monthly stock counts are done
- Always check IT4U for mark up and mark down and change price displays accordingly
- Check furniture daily to ensure that there are no damages
- Conduct daily sectional stock counts
- Conduct monthly stock counts
- Report stock loss and damages to the Store Manager.
Trainee Retail Sales Assistant
Geen & Richards – Festival Mall
11.2009 - 02.2010
- Selling Furniture
- Knowledgeable with regards to all merchandise in respect of Features, Advantages and Benefits
- Ensuring that furniture is displayed on the shop floor
- Interior decorating the shop floor
- Cleaning of furniture and kitchen units
- Changing prices of sale items
- Prospecting customers
- Ensuring completion of all paper work to company standards
- Assist with stock counts
- Placing orders with suppliers
- Meeting Sales Targets
- Handling switchboard
- General Office Administration.
Marketing Assistant
FNB Home Loans
04.2007 - 05.2009
- Computer applications (MS Word, Power Point and Excel), Internet Research Capabilities, Handling Telephone Calls, Sales, Data Capturing, Filing, Typing various correspondences, Assist various project managers with execution of internal and external projects and events, Manage and maintain a distribution register for branding, signage and promotional drops, Manage, control and maintain stockroom by keeping a database of all promotional items and record the distribution of promotional items, Stock take and reconciliation of promotional stock, Competitor Analysis (FNB versus other Financial Institutions), Time Management, Handling Department Finances a Suppliers Accounts, Ordering Stationery on Buy it, Updating the FNB Home Loans Intranet Site – Homestyle, Uploading creative on the Plasmas as communication directed to the staff
- Copywriting of the internal newsletter
- Ordering Advertisements from our Design Agency, Briefing Agencies on creative for campaigns, adverts, content for marketing material, Residential Property Barometer quarterly update, Corporate Identity for all marketing material, Liaising with Property and Mortgage Originator/ Estate Agents Publications with respect to placing adverts, choosing the most reasonable and affordable ad space.
Marketing Assistant
FNB Home Loans
02.2007 - 03.2007
- Office administration, Targets and deadlines – monitor and drive communication team to meet targets and deadlines set, Setting up meetings and booking boardrooms online, Maintaining the Department’s Attendance Register, Bookings Parking for the Marketing Managers, Ordering stationary and promotional items on the company online store and external suppliers, Updating the Marketing Calendar, Ensuring that training functions for the Team were undertaken, General maintenance of the intranet – Homestyle, Uploading creative on the Plasmas as communication directed to the staff
- Copywriting of the internal newsletter.
Personal Assistant
FNB Home Loans
02.2006 - 01.2007
- Reporting to the Head of Branding and Communications
- Maintaining the Head’s diary and travel itineraries and other arrangements
- Consistently maintaining and presenting a professional image in managing the office of the Head of Branding and Communication
- Collect incoming and distribute incoming mail from the office
- Providing historical reference by developing and utilising filing and retrieval systems
- Screening calls and taking messages
- Co-ordinating meetings with internal and external parties
- Typing various correspondences
- Managing all team activities
- Manage and maintain office equipment
- Liaising, developing, maintaining and managing relationships with internal customers.
Education
Strategic Logistics Management Programme -
DAMELIN
Business Management Programme -
UNISA
New Managers Programme -
WITS Business School
Retail Sales Assistant Certificate -
Edutel & Ellerines Holdings Limited
UNISA and PricewaterhouseCoopers -
Certificate in Banking Services Advice (NQF 5)
Grade 12 Matric Certificate -
Ephes Mamkeli High School
Wattville, BenoniSkills
Interpesonal skills
Accomplishments
- Received an Award for Living the values of First National Bank
- Elected as the Chairperson of the CSI Committee
- Served on the EE Forum as a Secretary
- Elected class representative in Grade 12
- Elected RCL secretary
- Participated in the school debate society
- Won an award for the most well-behaved learner in Grade 10
- Was part of the school events planning committee
Personal Information
- ID Number: 8507300783087
- Gender: Female
- Nationality: African
References
- Karvesh Ramauthar - Former Deport Manager: SG Convenience
082 332 8829
- Leon Groenewald - Former Site Manager: IDL Fresh SA
079 014 3980
- Coenraad Schreuder - Former Depot Manager: EHL Cato Ridge
079 981 8954 / 079 998 8947
- Happy Nkwanyana - Former Depot Manager: EHL Boksburg DC
072 583 5330
- Thomas Maepa - Former Branch Manager: Geen & Richards (Kempton Park)
078 438 8783
- Victoria Ralesenyeho - Former Branch Manager: Geen & Richards (Eastrand Mall)
073 600 7844
- Jessica Govender - Former Head of Marketing: FNB Home Loans (Johannesburg)
082 903 4652
Timeline
Debriefing Controller
SG Convenience (KZN)
10.2020 - Current
Debriefing Manager
ID Logistics (KZN)
10.2018 - 08.2019
Debriefing Supervisor
ID Logistics (KZN)
05.2015 - 09.2018
Admin Manager
Ellerines Logistics - Cato Ridge
10.2012 - 12.2014
Customer Service Manager
Ellerines Logistics - Boksburg
03.2012 - 09.2012
Admin Clerk
Ellerines Logistics - Boksburg
07.2011 - 02.2012
Customer Credit Advisor / Cashier/ Stock Clerk
Geen & Richards – Festival Mall
04.2010 - 06.2011
Trainee Retail Sales Assistant
Geen & Richards – Festival Mall
11.2009 - 02.2010
Marketing Assistant
FNB Home Loans
04.2007 - 05.2009
Marketing Assistant
FNB Home Loans
02.2007 - 03.2007
Personal Assistant
FNB Home Loans
02.2006 - 01.2007
Business Management Programme -
UNISA
New Managers Programme -
WITS Business School
Retail Sales Assistant Certificate -
Edutel & Ellerines Holdings Limited
UNISA and PricewaterhouseCoopers -
Certificate in Banking Services Advice (NQF 5)
Strategic Logistics Management Programme -
DAMELIN
Grade 12 Matric Certificate -
Ephes Mamkeli High School