Mandisa Mhlaba

2016 - 2024 - Executive Administrator

• Provided administrative support to senior management and teams.
• Assisted with tasks such as photocopying, printing, and binding documents.
• Welcomed visitors, provided information, and directed them to the relevant person or department.
• Captured invoices, created purchase requisitions, purchase orders and arrange for payment using sap / Moja.
• Handled incoming communications, taking messages, and respond to emails.
• Coordined schedules, booking appointments, and arranged meetings.
• Maintained accurate and up-to-date records, filing documents, and retrieving information as needed.

• Created detailed travel itineraries, incorporating flight, accommodation, and rental cars tailored to Deloitte team needs working through Travel IT.
• Offered suggestions for destinations, and travel-related services.

• Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
• Delivered exceptional customer service with prompt responses to inquiries while maintaining professional demeanor throughout interactions.
• Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
• Stayed current on industry trends and destination updates to provide relevant advice to clients when planning trips.
• Ensuring that travelers have necessary documents, such as passports, visas, and travel insurance.
• Ordered forex currency for the team.

• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Supported team members, providing necessary documents and files for efficient decision-making processes.
• Filing documents in designated filing systems, both physical and digital.
  Ensuring that records are accurate, up-to-date, and easily accessible.
  Locating and retrieving documents as requested by colleagues or management.
  Entering information into databases or spreadsheets as needed.
  Record-keeping: Maintaining confidentiality and security of sensitive documents.
• Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.