MANDISA MENGU
RELATIONSHIP EXECUTIVE
PORT ELIZABETH
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with over 5 years' experience in Client services, Agricultural Business Management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Relationship Executive
ABSA Business Bank
03.2023 - Current
- Developed strong rapport with clients by maintaining regular communication, providing updates on relevant industry trends, and offering proactive advice.
- Negotiated favorable terms for clients during transactions, ensuring they received the best possible value from their investments.
- Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
- Supported sales initiatives by creating compelling presentations showcasing company''s products and services for prospective clients.
- Collaborated with cross-functional teams to develop strategies for improving customer experience and increasing retention rates.
- Coordinated with various departments to resolve complex client issues quickly and effectively, demonstrating excellent problem-solving skills.
- Consistently achieved quarterly targets related to revenue growth, client retention rates, and new business acquisition.
- Achieved success in retaining key accounts through strategic relationship building efforts and tailored financial solutions.
- Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
- Participated in networking events and industry conferences to expand professional connections and stay current on market trends.
- Ensured compliance with regulatory requirements by diligently maintaining accurate documentation for all client transactions and communications.
ENTERPRISE BANKER
ABSA BANK LIMITED
8 2018 - 02.2023
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed strong rapport with clients by maintaining regular communication, providing updates on relevant industry trends, and offering proactive advice.
- Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
- Supported sales initiatives by creating compelling presentations showcasing company''s products and services for prospective clients.
- Collaborated with cross-functional teams to develop strategies for improving customer experience and increasing retention rates.
SALES CONSULTANT
ABSA BANK LIMITED
08.2016 - 08.2018
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Retained consistent client base by conducting market research to develop brand strategy.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maximized customer retention by resolving issues quickly.
Support Services and MPT Technical Buyer
Transnet Port Terminals
12.2013 - 04.2016
- End of contractual agreement
- Ensure specifications are correct once need has been identified by the end user and requisition is raised
- Send request for quotations to relevant suppliers
- Expedite with suppliers on status of quotes
- Receive quotes and start comparing prices, lead time, quality and BBBEE levels
- Award winning supplier
- Negotiate price with winning supplier where possible
- Create Purchase Order
- Follow up to check if order was delivered on time and complete
- Check to see if order was paid
- Sourcing suppliers and negotiating better price for commodities requested by internal end users
- Compiling of weekly reports on targets achieved on savings and BBBEE
Education
Diploma - Logistics Management
NELSON MANDELA UNIVERSITY
Port Elizabeth, South Africa 04.2001 -
Matric
GELVANDALE HIGH SCHOOL
Port Elizabeth, South Africa12.2001
Skills
Enterprise applications
Enterprise technologies
Enterprise Resource Planning
Computer Skills
Data Management
Enterprise content management
SAP SYSTEM
Languages
Xhosa/English/Afrikaans
Fully bilingual
REFERENCES
1. Ms. Buyiswa Cwayi : Procurement Manager at Coega IDZ
083713690
2. Mrs. Ayanda Nomoyi :
Supply Chain Coordinator at Transnet Port Teminals
0836622507
3.Mr. Shedrik Rooi :
Executive: Regional Segment Head: SME
Cape Region (Eastern and Western Cape)
T +27 41 390 6096
M +27 82 564 9025
4.Petrus Johannes Els
Area Manager Coverage
SME Midlands PE
M +27 82 894 3668
Timeline
Relationship Executive
ABSA Business Bank
03.2023 - Current
SALES CONSULTANT
ABSA BANK LIMITED
08.2016 - 08.2018
Support Services and MPT Technical Buyer
Transnet Port Terminals
12.2013 - 04.2016
Diploma - Logistics Management
NELSON MANDELA UNIVERSITY
04.2001 -
ENTERPRISE BANKER
ABSA BANK LIMITED
8 2018 - 02.2023
Matric
GELVANDALE HIGH SCHOOL
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