Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Dr. Mandi Mankayi

Dr. Mandi Mankayi

Training Facilitator
East London,Eastern Cape

Summary

PERsONAL PROFILE An experienced female educator who further developed to facilitate learning through content and skills based training and Social Facilitation of Community Development Projects . A dedicated manager with outstanding communication and interpersonal skills. A career activist who possesses leadership skills with strong motivational style and self-awareness. Due to her zeal in training and development , has subsequently obtained an accreditation in Assessment and Moderation ETDP Seta . A qualified Group Dynamics and Self Development facilitator from NMMU, holds PhD. in Education from Fort Hare University. Objective I strive to be a consultant of first choice by clients in the areas where my expertise will bring positive change especially in Leadership and Management development , Educational management , Change and diversity Management , Business management, Coach & Mentoring, Social facilitation and World class Service Delivery. Empathetic individual with more than Number years' working as a Group Facilitator for a Type of Company organization. Highly polished and professional and promoting integrity and relationship-building talents. Reliable Group Facilitator known for being a capable, well-trained professional. A compassionate leader and team-driven employee with undeniable interpersonal skills. Pursuing a new role where hard work and dedication will be highly valued. Focused Type professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience
11
11
years of post-secondary education

Work History

FACILITATOR

SETSMOL
08.2018 - Current
  • (Parallel assignment from this date)
  • Conduct and deliver training on; ABSA / Standard Bank Basic Financial Wellness Education
  • Conduct customer advisor training sessions
  • Program development of new products / services
  • Review processes and work flow procedure accordingly
  • Deliverables: Delivery of the training
  • Prepare and conduct assessments
  • Conduct feedback and Remedial session
  • Report writing and recommendations
  • FACILITATOR

UNIVERSITY OF WESTERN CAPE
03.2015 - Current
  • Conduct and deliver training on AMDP and EMDP Programs
  • Deliverables: Delivery of the training
  • Prepare and conduct formative assessments
  • Guiding participants towards compiling of (POEs) Report Writing and recommendations .

FACILITATOR

National School Of Government
National
04.2008 - Current
  • (Parallel assignment from this date)
  • Conduct and deliver training on; FMDP, FMDPLG, Leadership Innovation in the Public Sector, Induction/ Ethics in the Public Sector
  • Batho Pele Principles and Customer Service Delivery
  • (Monitored and Evaluated the implementation of the principles of Batho Pele at the BCM Amathole District ( SAMDI)
  • Review and amend learning material for FMDP and FMDPLG (NSG)
  • Deliverables: Delivery of the training
  • Prepare and conduct formative and Summative assessments
  • Present on focus group sessions and Facilitate Feedback Plenary sessions
  • Report Writing and Recommendations .

FACILITATOR AND ASSESSOR

01.2003 - Current
  • Conduct and deliver training on; AMDP, EMDP, Conflict Management, Coaching and Mentoring, Leadership / Management Development Programs Strategic Management sessions: Planning methodologies and different strategies , Strategic goals and Objectives, Input, Output , Impact and Outcomes
  • Performance indicators and Budgeting
  • Risk assessment and planning tools
  • Project Management -Moving from Program to project ( Project life cycle) and Stakeholder Analysis
  • Change and Diversity Management ( New Terminology and Methodologies) Service Delivery Improvement and Customer Care ( Batho Pele )
  • Supervisory Management and Effective Communication Skills
  • Leadership development course for Women Managers
  • All the above training interventions are targeted to Government departments, for various management levels
  • Facilitate focus group sessions and ToT for new facilitators
  • Learning material reviews and development (specific learning areas )
  • Deliverables: Delivery of the training
  • Prepare and do formative and Summative assessments
  • Marking of (POEs)
  • Report Writing and Recommendations .

Facilitation

University Of Fort Hare
East London
01.2001 - Current
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Developed strong communication and organizational skills through working on group projects.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Management of Learnership Program

Khusela Academy
East London
01.2022 - 04.2023
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.

Training Facilitator

NSG (National School Of Government)
National
02.2006 - 11.2021
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Documented class attendance and participation and provided feedback to management.
  • Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
  • Planned special Type events for program participants based on changing needs, times of year, and availability.
  • Planned and facilitated Type workshops in accordance with Type curricula, employing varied methods to maximize attendance.
  • Administered assessments before, during and after courses.
  • Advocated for program participants in Type program, outlining cases and needs to program executives.
  • Identified areas in need of improvement and implemented solutions.
  • Mentored Number employees per month after classes in order to monitor progress in Type and Type areas.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Worked with central management to identify, plan, align, and address training needs.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Compiled training handbook and related course materials.
  • Developed and executed strategies to improve training program performance.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Planned and conducted staff trainings with emphasis on Type areas.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Facilitated high-quality training program delivery to employees and external stakeholders.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.

Tutoring

SANTS
East London
02.2011 - 12.2014
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Coached and mentored less-experienced tutors to observe and measure outcomes.
  • Monitored student progress and provided feedback and support.
  • Used variety of teaching methods to successfully help wide range of students.
  • Mentored and coached students with focus on developing independence and self-confidence.

Trainer

E.C
01.2012 - 12.2014
  • LOCATION: EASTERN CAPE
  • CLIENT, Facilitating Business Management Skills with specific focus on the following key learning areas:
  • Project Management Skills, Good Governance, Marketing, and Basic Financial Management and Project Stakeholder Analysis
  • Training Steering Committee on Constitution drafting / writing
  • Role clarity on beneficiaries contribution accordingly
  • Deliverables: Delivery of the training
  • Project Coaching and Mentoring
  • Training members on duty performance and clarity of roles
  • Attendance of technical meetings and project progress meetings
  • Report writing and submission.

Project Manager

CAPE, JUTA ADULT LEARNING
08.2009 - 12.2014
  • Deliver PHP Housing Program with the following specific deliverables: Stakeholder analysis and involvement
  • Selection of the Project and Steering committee set-up
  • Community Development – Establishment of community Forum
  • Training of executive members on their roles
  • Establishment of the constitution for the project and report channels
  • Management of the project scope ,
  • Site visits and technical meetings attendance
  • Reporting on project progress, Managing Ncora Irrigation Scheme (Qamata)
  • Setting up of steering committee
  • Appointment of the Liason officer
  • Meeting up with the community project stakeholder/ Beneficiaries , Primary and Secondary
  • Setting up progress monitoring schedule , Chairing of project site meetings
  • Attending technical site meetings ( Client Representation)
  • Guiding / Coaching Chief entourage on Project management according to project Scope ( Project Life Cycle)
  • Attending Local Commercial farmers Imbizo days
  • Report submission on monthly project progress .

Project Manager

Land Bank Of SA
East London
03.2001 - 12.2009
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Developed and implemented strategic project plans to meet business objectives.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Prepared and submitted project invoices for review and approval.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Provided detailed project status updates to stakeholders and executive management.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Analyzed project performance data to identify areas of improvement.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress and technical problems.

TRAINER

CAPE – UMTHATHA/ QTWN
01.2001 - 01.2003

Human Resource Manager

01.1998 - 01.2000
  • Serving on multiple Identities as an HR officer , loans unit official and a Land Bank products marketer
  • Responsible for the employees development- Training and up-skilling on newly introduced programs – sales and marketing strategies
  • Managing Step- up Bronze program
  • Addressing disciplinary and performance related issues as regulated
  • Established three new satellite branches , Umthatha , Qtwn and Flagstaff
  • Training community members on committee roles in support of the community office
  • Report writing and submission
  • TUTORING, EASTERN CAPE : E.L / MDANTSANE/ KING / BUTTERWORTH / UMTHATHA, Tutoring school Principals and school Teachers on different educational management programs
  • Attending SGB meetings and assisting with the knowledge of school management , serving as a Catalyst
  • Teaching school governing body ‘s secretaries on best secretariat practices:
  • Meeting Agenda, Invitations , Minutes recording, Time management and concluding / closure , minutes circulation and recording
  • Training on Financial report presentations
  • Training on feedback sessions / Time / Physical space / Tone Setting
  • Monitoring and evaluating the school progress on the adjustments of school management
  • Assisting SANTS on certification ceremonies.

Teacher

DET
East London
01.1993 - 12.1999
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Education

Doctoral - undefined

University of Fort Hare

Masters Degree - undefined

University of Fort Hare

Project Management Higher Certificate - undefined

B Ed Degree - Human Resources

Potchefstroom University

Management Diploma, MSC - undefined

Diploma - undefined

Rand Afrikaans University

B A - undefined

University of Transkei

AND FACILITATION CERTIFICATES Safety Management Training Course (SAMTRAC) - undefined

Registered Constituent Assessor, SETA - undefined

Conduct Moderation, QED - undefined

Facilitation in Various Methodologies, Teams - undefined

Management Development, NMMU - undefined

Facilitator Training, SAAH - undefined

University of Pennsylvania

Sterkstroom / HaGA - undefined

D.E.T - undefined

Haga-Haga Farm School
04.1986 - 04.1997

Interpersonal Skills - undefined

Der Post - undefined

PC Competence - undefined

Skills

SKILLS AND COMPETENCIESundefined

Accomplishments


  • Strategic Management( All Components) – Fort Hare
  • Managing and facilitating Teacher empowerment program E.C (SANTS)
  • Project Management (Ncora Irrigation Scheme)E.C Land Bank
  • Excellent achievement in Bronze sales in 2000 (Land Bank)
  • Community Development Project (Water Supply)ORTDM –Flagstaff
  • Learner-ship Program (Khusela Academy) E.L

Timeline

Management of Learnership Program

Khusela Academy
01.2022 - 04.2023

FACILITATOR

SETSMOL
08.2018 - Current

UNIVERSITY OF WESTERN CAPE
03.2015 - Current

Trainer

E.C
01.2012 - 12.2014

Tutoring

SANTS
02.2011 - 12.2014

Project Manager

CAPE, JUTA ADULT LEARNING
08.2009 - 12.2014

FACILITATOR

National School Of Government
04.2008 - Current

Training Facilitator

NSG (National School Of Government)
02.2006 - 11.2021

FACILITATOR AND ASSESSOR

01.2003 - Current

Project Manager

Land Bank Of SA
03.2001 - 12.2009

Facilitation

University Of Fort Hare
01.2001 - Current

TRAINER

CAPE – UMTHATHA/ QTWN
01.2001 - 01.2003

Human Resource Manager

01.1998 - 01.2000

Teacher

DET
01.1993 - 12.1999

D.E.T - undefined

Haga-Haga Farm School
04.1986 - 04.1997

Doctoral - undefined

University of Fort Hare

Masters Degree - undefined

University of Fort Hare

Project Management Higher Certificate - undefined

B Ed Degree - Human Resources

Potchefstroom University

Management Diploma, MSC - undefined

Diploma - undefined

Rand Afrikaans University

B A - undefined

University of Transkei

AND FACILITATION CERTIFICATES Safety Management Training Course (SAMTRAC) - undefined

Registered Constituent Assessor, SETA - undefined

Conduct Moderation, QED - undefined

Facilitation in Various Methodologies, Teams - undefined

Management Development, NMMU - undefined

Facilitator Training, SAAH - undefined

University of Pennsylvania

Sterkstroom / HaGA - undefined

Interpersonal Skills - undefined

Der Post - undefined

PC Competence - undefined

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Dr. Mandi MankayiTraining Facilitator