Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandisa Majambe

Agent (Collections & Customer Care)
Durban

Summary

Dynamic and results-oriented professional with proven expertise in debt management and exceptional negotiation skills. At Nutun, achieved notable debt collection outcomes and enhanced customer loyalty through empathetic dispute resolution. Skilled in skip tracing and collections processing, adept at maintaining professionalism under pressure. Demonstrates a strong ability to improve customer satisfaction and financial operations.

Overview

2
2
years of professional experience

Work History

Collections Agent

Nutun
03.2023 - Current
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Counseled debtors on payment options and arranged installment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Customer Service Representative

Blake International
11.2022 - 02.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Hunt Road Secondary School
Durban, South Africa
04.2001 -

Skills

Skip tracing

Debt management

Credit adjustments

Collections processing

Timeline

Collections Agent

Nutun
03.2023 - Current

Customer Service Representative

Blake International
11.2022 - 02.2023

High School Diploma -

Hunt Road Secondary School
04.2001 -

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Mandisa MajambeAgent (Collections & Customer Care)