Mandisa Madonda
Supplier Development Specialist
Durban,KZN
Summary
Dedicated Young professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Excellent reputation for resolving problems and improving customer satisfaction, motivated to learn, grow and excel in commercial sector.
A versatile and highly organized Accounting Graduate with an outstanding academic background and excellent attitude to work. Actively alert to new opportunities, techniques and approaches.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Supply Development Specialist
Transnet SOC LTD
Durban, KZN
01.2018 - Current
- Evaluations of Bids (BBBEE, Subcontracting & Local Content)
- Evaluating PPPFA, Local Content and B-BBEE as prescribed for each tender, to ensure suppliers comply to requirements before moving onto next stage
- Tracking, reporting and analyze TPLs Preferential Procurement in operational expenditure and Capital expenditure, Local and imported spend
- Collation and assistance with ESD pillar verification pack for annual BBBEE assessment
- Examining supplier development schedules to check for accuracy
- Maintenance ,steering ,amending and creation of vendor , materials and service data to ensure data quality
- Market Analysis for transaction over R250 000 – R500 000 involving top suppliers, level of transformation etc.
- Formulating of supply market analysis reports in order to help inform business requirements
- Conducting supplier search on Central Supplier Database and other research tools
- Collection/receiving of Bids involving printing and sign off
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Payroll Administrator, Payroll
Transnet SOC LTD
Durban
01.2016 - 01.2018
- Off cycle payments-Capturing and processing payments
- Out of service-Processing of final salaries
- Conducted payroll audits to maintain compliance with all payroll related regulatory effective internal controls
- Audit all reports available before transmitting payroll to ensure accuracy
- Maintain accurate payroll records of internal balancing and auditing procedures to reduce any errors
- Monthly reconciliations of payroll control accounts
- Tax Reconciliation (PAYE, UIF &SDL)
- Leave provision account
- Extract reports to conduct audit checks on payroll data accuracy
- Extract & compile various comparison reports and submit to Payroll supervisor for auditing
- Data capturing i.e., payroll related captured data reports and overtime schedules etc
- Acting allowance calculations
- General office administration
- Attend Pay related queries on time
- Salary slips and Timesheet printing
- Recording keeping for audit purposes
- Resolve rejections / queries when payroll is executed
- Submitted reports on payroll activities.
- Maintained payroll information by calculating, collecting and entering data.
- Managed payroll data entry and processing for 700 employees to comply with predetermined company guidelines.
- Updated employee banking records when it was necessary.
- Processed new hire paperwork and documents.
- Researched and resolved time discrepancies.
- Verified timekeeping records and handled any discrepancies with employees.
Customer Service Agent
ESKOM
Durban
01.2015 - 03.2016
- Entered customer interaction details in Kana system to track requests, document problems and record solutions offered.
- Entered customer information into customized computer system with Kana to document and organize client records.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved over min 80 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
B-Tech Degree - Financial Accounting
Durban University of Technology
Durban, KZN 01.2010 - 04.2014
Matric - Commerce
Nsikayethu Comprehensive School
Pietermaritzburg 12.2009 - 12.2009
Skills
SAP ERPundefined
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Supply Development Specialist
Transnet SOC LTD
01.2018 - Current
Payroll Administrator, Payroll
Transnet SOC LTD
01.2016 - 01.2018
Customer Service Agent
ESKOM
01.2015 - 03.2016
B-Tech Degree - Financial Accounting
Durban University of Technology
01.2010 - 04.2014
Matric - Commerce
Nsikayethu Comprehensive School
12.2009 - 12.2009
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