Mandisa Hlatswayo

Transcriptionist

Pretoria,GP

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to Transcription. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through productivity.

Overview

years of professional experience

Certification

Work History

LHCS (Ladies House Cleaning Services)

Manger

09.2020 - 05.2024

Job overview

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and implemented business strategies to achieve business goals and stay competitive.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Improved marketing to attract new customers and promote business.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.

Spar North Rand

Customer Care Clerk

06.2016 - 11.2020

Job overview

Maintained filing system and organized customer documents for easy retrieval of information.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Interacted with customers by phone, email, or in-person to provide information.
Issued invoices and followed up on outstanding payments to remind clients to pay on time.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Increased efficiency by streamlining filing systems and organizing important documents.
Monitored office supplies and made arrangements for restocking of low-stock items.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.

Education

Hofmyer Secondary School
Gauteng, South Africa

High School Diploma

04.2001

University Overview

Skills

Team Leadership

Certification

Certified Transcriber, Type Whiz- Week

Timeline