Mandie Van Der Merwe
Practice Assistant
Bloemfontein
Summary
Energetic Practice Assistant offering wealth of experience in patient relations and personnel management for over 26 years. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy private (after hours) practice or business. A friendly and warm welcome to customer and clients.
Overview
26
26
years of professional experience
Work History
Practice Assistant
Roos & du Toit Optometrists
04.2008 - Current
- Oversaw accounting, budgeting and financial reporting.
- Target Driven
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Provided supervision and management to team of support personnel.
- Stacked magazines, removed trash and straightened furniture to keep office and waiting areas clean and presentable.
- Consulted with healthcare professionals on business decisions.
- Communicated with patients, ensuring that medical information was kept private.
- Contact Lens Instructions and Fitting
- Dispensing frames and Lenses
- Quotations and Billing
- Very good knowledge of SAOA rules and rates
- 26 Years Experience in Optometry Practice
Senior Receptionist
PG en Lou Roos Optometrists
04.1998 - 04.2008
- Friendly and neat, always on time
- Kept reception area clean and neat to give patients positive first impression.
- Collected payments from Medical Aids and Patients and updated account balances.
- Acted as first point of contact and set appointments for prospective patients or clients
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted customers and visitors in-person and via telephone calls.
- 26 Years Experience in Optical Practice
- Boosted employee morale by organizing team-building activities, holiday parties, and special events within Practice
- Improved visitor experience by greeting guests warmly, ensuring comfortable waiting area, and promptly addressing their needs
- Reduced wait times for guests by effectively scheduling appointments and managing room availability
- Contributed to company growth through effective networking at events and building strong relationships with clients
- Kept reception area clean and neat to give visitors positive first impression
- Greeted customers and visitors in-person and via telephone calls
- Handled complaints and questions, and re-directed calls to other team members
- Acted as first point of contact and set appointments for prospective clients
- Collected payments, processed transactions and updated relevant records
- Confirmed appointments, communicated with clients, and updated client records
- Streamlined office communication by promptly answering phone calls, emails, and inquiries from clients and staff members
- Trained new receptionists on best practices, resulting in improved performance metrics across team
- Increased office efficiency with accurate record-keeping, timely data entry, and proper file management
- Improved visitor experience by greeting guests warmly, ensuring comfortable waiting area, and promptly addressing their needs
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered incoming calls, directing clients to individuals addressing specific needs
- Collected payments, processed transactions and updated relevant records
- Collected all payments, processed transactions and updated relevant records
- Resolved customer problems and complaints
- Routed incoming mail and messages to relevant personnel without delay
Education
High School Diploma -
Excelsior HS
ExcelsiorSkills
Practice management and Patient Service
Reliable
Reasoning and problem solving
Resilience & Adaptability
Customer Service
Continuous Improvement
Timeline
Practice Assistant
Roos & du Toit Optometrists
04.2008 - Current
Senior Receptionist
PG en Lou Roos Optometrists
04.1998 - 04.2008
High School Diploma -
Excelsior HS