Manda Tshikuna
General Manager & Executive Chef
Cape Town
Summary
My ultimate objective is to build and maintain a very good customer service where I can use my exceptional communication skills to help resolve customer issues and create positive relationships. I am looking for a rewarding role to increase customer satisfaction and retention.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
General Manager & Executive Chef
Mama Africa Restaurant
11.2022 - Current
- Recruiting, hiring and training all restaurant staff, including servers and hosts
- Scheduling employees to ensure shifts have proper coverage
- Streamlining the restaurant processes to improve the guest experience
- Monitoring restaurant finances, including sales and expenses
- Enforcing food handling regulations and other guidelines to increase guest safety
- Promoting the restaurant and finding ways to bring in more customers
- Handling customer complaints
- Completing necessary paperwork, such as sales, inventory and staff attendance reports
- Pre-opening process, create an exciting culinary menu, its costing, hire staff, build a culinary team
- Maximize revenues, reduce costs
- Decrease the overall labor
- Improve the menu when required and implement changes with price through research on high quality products and cost
- Type of cuisine: Authentic Pana African Cuisine.
Head Chef
The Jagger Lounge Restaurant /Cape Town
03.2018 - 10.2022
- Pre-opening process, create an exciting culinary menu, its costing, hire staff, build a culinary team
- Maximize revenues, reduce costs
- Decrease the overall labor
- Improve the menu when required and implement changes with price through research on high quality products and cost
- Type of cuisine: Fusion of Local South African, and Italian.
Kitchen Manager
La belle Caffee at Alphen Hotel, Constantia /Cape Town
09.2010 - 02.2018
- Overseeing the daily activities of kitchen staff, ensuring efficient workflow
- Guiding newer or less experienced staff in kitchen procedures and techniques
- Ensuring dishes are prepared consistently and meet the establishment's standards
- Serve as a bridge between kitchen staff and upper management, conveying feedback in both directions
- Assisting with stock control, including checking supplies and noting when reorders are needed
- Ensuring kitchen equipment is in good working order and reporting issues
- Adhering to and ensuring the team follows all food hygiene standards and safety regulations.
Education
Bachelor of Art-BA - Business Administration & General Management
Southern New Hampshire University
Cape Town, Western Cape 09.2018 - 05.2021
National Diploma - undefined
Aretha Cape Town Culinary
Cape Town, Western Cape 01.2010 - 05.2011
Skills
Leadership
Communication skills
Active listening
Customer service
Data management
Data analysis
Problem solving
Standard operation procedures
User support
Customer satisfaction
Quality assurance
Quality controller
Menu development
Recipe development
Creativity
Food preparation
Stay aware of recent culinary trends
Timeline
General Manager & Executive Chef
Mama Africa Restaurant
11.2022 - Current
Bachelor of Art-BA - Business Administration & General Management
Southern New Hampshire University
09.2018 - 05.2021
Head Chef
The Jagger Lounge Restaurant /Cape Town
03.2018 - 10.2022
Kitchen Manager
La belle Caffee at Alphen Hotel, Constantia /Cape Town
09.2010 - 02.2018
National Diploma - undefined
Aretha Cape Town Culinary
01.2010 - 05.2011