Manda Tshikuna
General Manager & Executive Chef
Cape Town
Summary
My ultimate objective is to build and maintain a very good customer service where I can use my exceptional communication skills to help resolve customer issues and create positive relationships. I am looking for a rewarding role to increase customer satisfaction and retention.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
General Manager & Executive Chef
Mama Africa Restaurant
11.2022 - Current
- Recruiting, hiring and training all restaurant staff, including servers and hosts
- Scheduling employees to ensure shifts have proper coverage
- Streamlining the restaurant processes to improve the guest experience
- Monitoring restaurant finances, including sales and expenses
- Enforcing food handling regulations and other guidelines to increase guest safety
- Promoting the restaurant and finding ways to bring in more customers
- Handling customer complaints
- Completing necessary paperwork, such as sales, inventory and staff attendance reports
- Pre-opening process, create an exciting culinary menu, its costing, hire staff, build a culinary team
- Maximize revenues, reduce costs
- Decrease the overall labor
- Improve the menu when required and implement changes with price through research on high quality products and cost
- Type of cuisine: Authentic Pana African Cuisine.
Head Chef
The Jagger Lounge Restaurant /Cape Town
03.2018 - 10.2022
- Pre-opening process, create an exciting culinary menu, its costing, hire staff, build a culinary team
- Maximize revenues, reduce costs
- Decrease the overall labor
- Improve the menu when required and implement changes with price through research on high quality products and cost
- Type of cuisine: Fusion of Local South African, and Italian.
Kitchen Manager
La belle Caffee at Alphen Hotel, Constantia /Cape Town
09.2010 - 02.2018
- Overseeing the daily activities of kitchen staff, ensuring efficient workflow
- Guiding newer or less experienced staff in kitchen procedures and techniques
- Ensuring dishes are prepared consistently and meet the establishment's standards
- Serve as a bridge between kitchen staff and upper management, conveying feedback in both directions
- Assisting with stock control, including checking supplies and noting when reorders are needed
- Ensuring kitchen equipment is in good working order and reporting issues
- Adhering to and ensuring the team follows all food hygiene standards and safety regulations.
Education
Bachelor of Art-BA - Business Administration & General Management
Southern New Hampshire University
Cape Town, Western Cape 09.2018 - 05.2021
National Diploma - undefined
Aretha Cape Town Culinary
Cape Town, Western Cape 01.2010 - 05.2011
Skills
Leadership
Timeline
General Manager & Executive Chef
Mama Africa Restaurant
11.2022 - Current
Bachelor of Art-BA - Business Administration & General Management
Southern New Hampshire University
09.2018 - 05.2021
Head Chef
The Jagger Lounge Restaurant /Cape Town
03.2018 - 10.2022
Kitchen Manager
La belle Caffee at Alphen Hotel, Constantia /Cape Town
09.2010 - 02.2018
National Diploma - undefined
Aretha Cape Town Culinary
01.2010 - 05.2011
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