MANASSE TARUVINGA

• Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
• Collaborated closely with developers to identify, reproduce, and resolve software bugs.
• Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.
• Improved product quality by meticulously designing and executing test plans for software applications.
• Reduced software defects by conducting thorough regression testing and identifying areas for improvement.
• Elevated code quality by performing thorough code reviews with developers prior to integration into mainline branches.
• Developed custom test scripts to validate complex functionality requirements accurately, reducing manual effort significantly.

I was the sole QA in the Purchasing and Audiences Engineering Teams. The teams were responsible for all Pricing and Purchasing on the platform and Audience management, respectively.

My responsibilities included but not limited to:

• Collaborating with the product design team to determine product testing parameters.
• Writing test plans and creating test cases for the products we build.
• Conducting quality assurance and designing performance tests using new testing procedures.
• Troubleshooting any errors and streamlining the testing procedures.
• Ensured all tests and procedures meet company and industry standards.
• Creating Quality dashboards in JIRA to highlight areas we can improve on and areas we can dedicate more resources.
• Automated repetitive testing tasks using Postman, increasing testing efficiency.
• Lead initiatives to integrate our services into the CI/CD pipeline, streamlining development processes and accelerating time-to market.
• Contributed to successful product launches through meticulous end-to-end testing of applications.
• Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
• Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
• Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.

• I was part of a team that was responsible for the Zappi.io production environment's technical issues and bugs.
• Also responsible for logging issues from clients and internal teams for the Development team to resolve.
• I got the platform to transition into a full-time QA Engineer
• Tested product components to identify root causes of issues.
• Contributed to the development of new products by providing valuable user feedback from a support perspective.
• Collaborated with cross-functional teams to identify and resolve complex technical problems.
• Championed a support-driven culture within the organization, emphasizing the importance of excellent customer service to overall business success.
• Conducted root cause analyses on recurring issues, implementing preventive measures that mitigated future occurrences.

Pinewood is a leading Automobile Dealer management System (DMS) provider that delivers its system (Pinnacle) for accredited dealers selling Jaguar/Land Rover, UD Trucks, Nissan, Ford and Volvo across Africa and Overseas.

Support Desk

• As part of the after-sales team I provided 1st end-user technical support to customers through system scrutinization and manual testing.
• Tracking of SLAs.
• Creation of Company Headers on URLs using HTML (to appear on Invoices)
• Assisted with resolving and documenting cases correctly and finding out from the customers who logged on the case to confirm if the case has been resolved.
• Overlooking set-up on customers URL in preparation of system roll-out (Live Week)
• I spent time in the Support team providing End-user Support to clients via telephone and email.
• Ticket creation through the use of Auto-task which is also used for time management and, chasing and meeting SLA (First SLAs and Closure SLAs) for customer queries.

Data Integration and Software Testing team

• I was responsible for; Converting previous DMS data into Pinnacle specific requirements.
• Responsible for testing system and software updates on the DMS through the creation and utilization of Test Cases and Test plans.
• Communicating to the development team if there were bugs in the releases.
• Requirements Gathering.
• Researching and communicating/recommending latest software that the business can Implement and use.
• The end goal of my role was to find Innovative ways to solve complex IT problems.
• Reviewing QA plans, data, procedures and scripts.
• Running tests and retests as required.
• Identifying test issues, reporting risks and defining regression tests.
• Creation of traceability records.

I was responsible for Registering clinic patients on the Health Patient Registration System

(HPRS).

• Drew month end reports from Tier.net and present to clinic manager for sign-off before capturing into DHIS2.
• Registered new patients and capture existing patient records into Tier.net (electronic longitudinal register for the HIV and TB programs).
• Drew reports from Tier.net (missed appointments report, HTS report, viral load due report, TB reports etc) and action such reports to improve the quality of HIV and TB programs.
• Collate information from differentiated service delivery models (adherence clubs, spaced fast lane appointments, support groups etc) and capture such information into Tier.net.
• Assisted the Implementation of health information systems through use of clinical data collection tool, data management SOPs, guiglines, DHMIS policy, and work instructions.
• Facilitated training on health facility operational plans and monitoring progress on implementation of such plans.
• Supported health care workers at the clinic in tracking progress on implementation of information systems run charts, action dashboards and activity trackers.
• Compiled monthly/quarterly health information on performance of clinic and provide feedback to health care workers regarding performance on set indicators and data quality on all health programs.
• Conducted routine analysis of health information from DHIS2 using Excel to support health care workers in using data and evidence-based models to make health delivery decisions.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Utilized data visualization tools to effectively communicate business insights.