Manala Stephans Mabena

IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.

Professional IT specialist with comprehensive experience in managing and optimizing IT systems and infrastructure. Skilled in network administration, cybersecurity, and troubleshooting complex technical issues. Strong focus on team collaboration, adaptability, and delivering results. Reliable and flexible, known for effective communication, problem-solving abilities, and proactive approach to changing technological needs.

Internet Line Upgrade and IPsec Tunnel Setup
Role: Project Leader | June 2023 – September 2023

• Led the upgrade of the internet line with ISP and established a secure IPsec tunnel between Head Office and Mine Offices, enhancing connectivity and data security.
• Coordinated with ISP and cross-functional IT teams to increase bandwidth and reliability, reducing network downtime by 50% and improving overall data transmission speed.
• Implemented a secure IPsec VPN tunnel for encrypted communication, protecting sensitive data and reducing risk of external breaches by 60%.
• Conducted system tests and performance evaluations post-implementation, achieving a 99% uptime for critical communications between offices.
• Provided comprehensive training and documentation for IT staff, enabling efficient management of network protocols and security settings, leading to a 30% improvement in network troubleshooting response times.

Tontrac full-Automation Weighbridge System Project
Role: Project Leader | March 2019 – August 2019

• Led the upgrade of the Tontrac weighbridge system from semi-automated to fully automated, improving operational efficiency and accuracy in weighing processes.
• Coordinated a cross-functional team to design and implement the new software solution, resulting in a 30% increase in throughput and reduced wait times for vehicles.
• Managed the integration of automated data capture and reporting features, enhancing data accuracy and reducing manual entry errors by 80%.
• Conducted user training sessions to ensure smooth adoption of the new system, achieving a 95% user satisfaction rate within the first month post-implementation.
• Monitored system performance and user feedback, leading to continuous improvements and adjustments that enhanced overall functionality and user experience.
• Led the implementation of a security-enhanced software solution to monitor and control coal transport, significantly reducing incidents of coal theft.
• Integrated real-time tracking and monitoring capabilities into the system, increasing visibility across all stages of transport and resulting in a 40% decrease in unauthorized access.

Office 365 and SharePoint Implementation
Role: Project Lead | April 2023 – July 2023

• Led the implementation and Licencing of Microsoft Office 365 E3 and SharePoint across the organization, enhancing collaboration and document management capabilities for over 150 employees.
• Migrated data and workflows to SharePoint, reducing document retrieval time by 40% and ensuring secure access across departments.
• Trained 15+ team leaders and provided onboarding sessions for all employees, achieving a 90% user adoption rate within the first month.
• Optimized permissions and access controls, improving security compliance and reducing data access issues by 25%.
• Utilized tools like Microsoft Teams, OneDrive, and Power Automate to automate workflows, reducing manual processing time by 30%.

Mimecast and Sendmarc Implementation
Role: IT Security Project Manager | June 2024 – September 2024

• Led the implementation of Mimecast and Sendmarc to enhance email security and protect against phishing and spoofing attacks for over 400 users.
• Configured Mimecast's email filtering and archiving solutions, resulting in a 70% reduction in spam and phishing emails and improving email deliverability by 30%.
• Implemented Sendmarc's DMARC policy to authenticate email sources, increasing the organization’s email security compliance and reducing the risk of domain spoofing.
• Conducted training sessions for staff on new email security protocols, achieving a 90% user adoption rate within the first month.
• Monitored and analyzed security metrics post-implementation, demonstrating a significant drop in reported phishing attempts and enhancing overall email security posture.

Ensured that our organisation obtained a 5/5 certificate of compliance

• 2010, Best IT Specialist
• 2012, Best IT Staff Member

• ID Number: 8111285598089
• Health Status: Good
• Gender: Male
• Nationality: South African
• Driving License: Code 10 (C1)
• Marital Status: Married