Manaka Maphuma Samson
Siyabuswa
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
Accounts Manager
Coca Cola Beverages South Africa
01.2019 - Current
- Partner with customers to develop and maintain their business, by applying the relevant channel's framework and business Route-to-Market (RTM) principles, to drive revenue growth.
- Identify and prospect new business opportunities to drive market share and volume growth.
- Identify potential customers according to company strategy, which supports return on investment, and ensure customer alignment to applicable trading terms to drive mutual business growth.
- Generate and influence customer sales orders, by applying RTM principles, to attain volume growth targets.
- Drive volume growth and net revenue through profitable selling.
- Ensure allocated customers are executed in accordance with the company execution model, to drive brand presence, volume growth and market share.
- Manage relationships with internal and external customers to support streamlined operations and customer excellence.
- Monitor and manage company assets to drive trade presence.
- Ensure that customer masterdata is updated and maintained within relevant Commercial system.
- Monitor and manage store merchandising to ensure alignment to company promotions and ensure that execution meets company standards.
- Drive brand presence and awareness within the channel to drive market share growth.
- Devise and coordinate activation campaigns, and accompanying POS, aligned to the corporate identity to drive market share.
Sales Team Leader
Coca Cola Beverages South Africa
04.2017 - 12.2018
- Use business process knowledge to manage a team
- Apply data management principles to continuously improve practice
- Plan and resource to achieve operational excellence
- Carry out master data handling responsibilities
- Manage team performance and adherence to SLA requirements
- Manage relationships within the business and with customers
- Handle queries and complaints
- Determine capability needs for the team
- Coaching for performance
Sales Representative
Coca Cola Beverages Shanduka Beverages
Witbank, MP
01.2015 - 01.2017
- Partner with customers to develop and maintain their business, by applying the relevant channel's framework and business Route-to-Market (RTM) principles, to drive revenue growth.
- Identify and prospect new business opportunities to drive market share and volume growth.
- Identify potential customers according to company strategy, which supports return on investment, and ensure customer alignment to applicable trading terms to drive mutual business growth.
- Generate and influence customer sales orders, by applying RTM principles, to attain volume growth targets.
- Drive volume growth and net revenue through profitable selling.
- Ensure allocated customers are executed in accordance with the company execution model, to drive brand presence, volume growth and market share.
- Manage relationships with internal and external customers to support streamlined operations and customer excellence.
- Monitor and manage company assets to drive trade presence.
- Ensure that customer masterdata is updated and maintained within relevant Commercial system.
- Monitor and manage store merchandising to ensure alignment to company promotions and ensure that execution meets company standards.
- Drive brand presence and awareness within the channel to drive market share growth.
- Devise and coordinate activation campaigns, and accompanying POS, aligned to the corporate identity to drive market share.
Merchandiser Order Taker
Coca Cola Shanduka Beverages
Witbank, MP
01.2014 - 01.2015
- Partner with customers to develop and maintain their business, by applying the relevant channel's framework and business Route-to-Market (RTM) principles, to drive revenue growth.
- Identify and prospect new business opportunities to drive market share and volume growth.
- Identify potential customers according to company strategy, which supports return on investment, and ensure customer alignment to applicable trading terms to drive mutual business growth.
- Generate and influence customer sales orders, by applying RTM principles, to attain volume growth targets.
- Drive volume growth and net revenue through profitable selling.
- Ensure allocated customers are executed in accordance with the company execution model, to drive brand presence, volume growth and market share.
- Manage relationships with internal and external customers to support streamlined operations and customer excellence.
- Monitor and manage company assets to drive trade presence.
- Ensure that customer masterdata is updated and maintained within relevant Commercial system.
- Monitor and manage store merchandising to ensure alignment to company promotions and ensure that execution meets company standards.
- Drive brand presence and awareness within the channel to drive market share growth.
- Devise and coordinate activation campaigns, and accompanying POS, aligned to the corporate identity to drive market share.
Accounts Manager
The Edge Marketing
01.2013 - 01.2014
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated financial and operational reports to assist management with business strategy.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized resource allocation across various projects by accurately forecasting staffing needs based on workload requirements.
- Developed strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Collaborated with other Area Leads to share best practices and drive overall organizational success through teamwork.
Education
Bcom Economics - Economics
University of Limpopo
Turfloop South AfricaBBA - Business Administration And Management
Regenesys Business School
Sandton, South Africa 2024.02 - Current
Neuro Linguistic Programming Certificate -
Infinite Potential
Sandton, South Africa09.2020
Programme in Sales and Marketing -
University of South Africa
Pretoria, GP06.2016
High School Diploma -
V.P. Manthata Commercial High School
Dendron, LP12.2005
Skills
- Customer Service
- Data Analytics
- Brand Management
- Adaptability
- Sales expertise
- Campaign execution
- Territory Management
Languages
English, Sepedi and Afrikaans (Verbal and Written)
Timeline
BBA - Business Administration And Management
Regenesys Business School
2024.02 - Current
Accounts Manager
Coca Cola Beverages South Africa
01.2019 - Current
Sales Team Leader
Coca Cola Beverages South Africa
04.2017 - 12.2018
Sales Representative
Coca Cola Beverages Shanduka Beverages
01.2015 - 01.2017
Merchandiser Order Taker
Coca Cola Shanduka Beverages
01.2014 - 01.2015
Accounts Manager
The Edge Marketing
01.2013 - 01.2014
Bcom Economics - Economics
University of Limpopo
Neuro Linguistic Programming Certificate -
Infinite Potential
Programme in Sales and Marketing -
University of South Africa
High School Diploma -
V.P. Manthata Commercial High School
First Names
Maphuma Samson
Preferred Name
Samson
Identity Document
870724 5628 088
Dependent
None
Personal Information
- Criminal Offences: None
- Date of Birth: 07/24/87
- Gender: Male
- Nationality: South African
- Driving License: Code 10 (C1)
- Marital Status: Unmarried
References
- Tafadzwa Mugambiwa, Sales Manager, +27 82 371 2872
- Thabiso Matibidi, Sales Manager, +27 82 672 1005
- Thabo Motlebeng, Sales Manager, +27 82 371 1627
First Names
Maphuma Samson
Preferred Name
Samson
Identity Document
870724 5628 088
Dependent
None
Personal Information
- Criminal Offences: None
- Date of Birth: 07/24/87
- Gender: Male
- Nationality: South African
- Driving License: Code 10 (C1)
- Marital Status: Unmarried
References
- Tafadzwa Mugambiwa, Sales Manager, +27 82 371 2872
- Thabiso Matibidi, Sales Manager, +27 82 672 1005
- Thabo Motlebeng, Sales Manager, +27 82 371 1627
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