Mamsy Senamela
Banker
Summary
Accomplished Bank Branch Manager at Absa Bank, adept in operations management and sales leadership. Elevated branch revenue and customer satisfaction through innovative marketing and service protocols. Excelled in building lasting customer relationships and leading teams to exceed sales targets. Demonstrates exceptional work ethic and time management skills, ensuring optimal performance and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Bank Branch Manager
Absa Bank
11.2022 - Current
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
Senior Sales Consultant
Absa Bank
05.2014 - Current
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.
Customer Service Officer
Absa Bank
09.2012 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Call Center Sales Representative
Absa Bank
03.2008 - Current
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
Education
Leadership & Management Excellency - Banking And Finance
Henley Business School
Johannesburg 04.2001 -
Skills
Operations Management
Sales Leadership
Loan Origination
Cross-selling strategies
Branch Marketing
Customer Service
Sales Planning
Team Player
Excellent work ethic
Customer Relationships
Excellent time management skills
Team Supervision
Sales management
Interviewing and Hiring
Certification
[Branch Manager], [Absa Bank] - [Timeframe]
Movies, Cooking, Dancing & Singing
I love watching romantic movies
I am best at cooking different dish
I love dancing and singing because it boost my ego, physic and healthy living
Timeline
Bank Branch Manager
Absa Bank
11.2022 - Current
Senior Sales Consultant
Absa Bank
05.2014 - Current
Customer Service Officer
Absa Bank
09.2012 - Current
Call Center Sales Representative
Absa Bank
03.2008 - Current
Leadership & Management Excellency - Banking And Finance
Henley Business School
04.2001 -