Mamsy Mmapitsi Chokwe

Film-making on-set experience gain(Intern)

- Art Department experience

- Continuity Trainee

• Handled guest inquiries professionally, offering solutions or escalating issues when necessary.
• Contributed to team efficiency by effectively communicating with coworkers regarding event logistics and guest needs.
• Assisted guests with special needs, ensuring accessibility and comfort throughout their visit.
• Assisted in emergency situations by following established evacuation plans and coordinating efforts with fellow ushers and security personnel.
• Supported box office operations by selling tickets, processing refunds, and managing will-call pickups.
• Maintained cleanliness of the lobby, auditorium, and restrooms for a welcoming environment.
• Prepared theater spaces for performances by setting up chairs, stage equipment, lighting systems, and other necessary items.
• Participated in regular training sessions to stay current on venue policies, safety protocols, and customer service best practices.
• Streamlined guest check-in process by efficiently handling ticket scanning duties.
• Coordinated with security staff to address any safety concerns or incidents promptly.
• Promoted upcoming events through engaging interactions with patrons, distributing promotional materials as needed.
• Facilitated smooth transitions between acts or performances by guiding guests to appropriate areas during intermissions.
• Developed rapport with guests by creating a welcoming atmosphere and anticipating their needs before they arose.
• Managed crowd control during high-traffic events to ensure smooth entry and exit procedures.
• Ensured guest satisfaction by addressing concerns promptly and providing exceptional service throughout their visit.
• Enhanced customer experience by providing friendly and efficient service in seating and ticketing.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Handled crowd control to maintain order and prevent overcrowding.

• Information Technology Event Management
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Responded to inquiries from attendees and addressed any issues or complaints.
• Provided exceptional customer service to all guests and escalated concerns where needed.
• Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.

• Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
• Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
• Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
• Maintained a safe and clean work environment, contributing to overall team productivity.
• Reduced production errors through close attention to detail and thorough quality control checks.
• Communicated with other crew members via walkie talkies to coordinated production activities.
• Supported on-time project completion by effectively prioritizing tasks and managing workflow.
• Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
• Boosted overall team morale through proactive problem-solving and open communication practices.
• Improved inventory management by accurately tracking materials usage and updating records accordingly.
• Developed positive relationships with vendors and suppliers, optimizing collaboration and quality of materials received.
• Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
• Completed wide range of tasks in diverse filming areas to support operations.
• Operated camera, lighting and grip equipment to use during production process.
• Enhanced quality of final video products by providing detailed feedback during review sessions.
• Maintained up-to-date knowledge of production technology trends, suggesting equipment upgrades that improved output quality.
• Facilitated communication between different production departments, ensuring all team members were informed of updates.
• Increased production team's ability to meet tight deadlines by efficiently managing script and storyboard changes.
• Ensured safety protocols were followed on set, minimizing accidents and maintaining secure environment.
• Compiled and managed comprehensive filing systems for production documents, improving access to critical information.
• Managed inventory of production supplies to avoid shortages, ensuring uninterrupted operations.
• Implemented digital asset management system, improving organization and retrieval of multimedia content.
• Streamlined production process, reducing setup times for filming.
• Assisted in editing process, contributing to timely completion of projects.
• Contributed to creative brainstorming sessions, generating ideas that were incorporated into final productions.
• Organized casting calls and auditions, streamlining selection process for new talent.
• Improved team morale and productivity with regular coordination meetings and clear communication.
• Assisted in managing relationships with external vendors, securing cost-effective services and materials.
• Coordinated with department heads to ensure all materials were on set for scheduled shoots, enhancing efficiency.
• Oversaw maintenance and storage of production equipment, extending its usable life and performance.
• Supported director by organizing schedules and coordinating logistics, resulting in smoother production flows.
• Supported post-production activities, including editing and color grading, to enhance visual appeal of projects.
• Facilitated smoother shoot days by preparing sets and equipment in advance.
• Negotiated with locations for shooting permissions, expanding variety of available settings for projects.
• Reviewed production schedules and streamlined processes.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.
• Assembled products according to changing daily work orders and specific customer needs.
• Examined incoming materials and compared to documentation for accuracy and quality.

• Leveraged data analysis tools to identify trends in claims submissions, guiding future policy adjustments and loss mitigation strategies.
• Improved claim processing accuracy by implementing a meticulous review system and conducting thorough investigations.
• Established trust among clients by consistently demonstrating empathy and understanding throughout the entire claims assessment process.
• Effectively managed high-pressure situations during peak periods of claims activity while maintaining professional demeanor and efficient performance levels.