Mampopo Julia Mokoena
Johannesburg
Summary
Detail-oriented professional specialising in quality inspections, cleaning procedures, and inventory management. Skilled in supervising staff, managing schedules, and resolving issues promptly. Strong communicator and problem solver with a focus on team collaboration and maintenance coordination. Career goal: To leverage expertise in an environment that prioritises hard work and continuous improvement.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Housekeper
Indaba Hotel
Johannesburg
2021.10 - 2026.06
- Staff Supervision & Scheduling: Distribute assignments, manage team schedules, and provide hands-on supervision to ensure productivity.
- Quality Inspections: Conduct routine checks on guest rooms, public areas, and back-of-house spaces to meet strict quality and sanitation benchmarks.
- Inventory Management: Monitor stock levels of cleaning supplies, linens, and amenities, placing orders and managing deliveries as needed.
- Staff Training: Assist in interviewing, training, and mentoring new housekeeping staff.
- Issue Resolution: Act as the liaison between the team and the front desk regarding room status, and handle any guest requests or complaints promptly.
- Maintenance Coordination: Report and track maintenance issues (e.g., broken fixtures, faulty appliances) with the engineering or maintenance departments
Housekeeping Trainer & Supervisor
Indaba Hotel
Johannesburg
2010.03 - 2014.02
- Oversaw housekeeping staff, ensuring uniforms were clean and worn correctly to maintain professional standards.
- Reviewed daily guest status in Fidelio to ensure smooth check-in and check-out process.
- Prepare a list for VIPs (So we know what we need to put in the rooms to make it a memorable stay for guests)
- Assigned equal number of rooms to each staff member, providing appropriate cleaning agents to ensure effective execution of tasks.
- Once room it is cleaned, I make that the bed and ensure it is properly done, showers are cleaned properly there are no dirty stains or dust in unseen places, all corners are cleaned properly.
- Managing Daily, weekly and monthly filing and following instructions outlined by the manager.
- Conducted needs analysis to identify skill gaps in workforce.
- Coordinated regular team-building activities, boosted overall morale and teamwork.
- Prepared detailed training materials, ensured ease of understanding for all participants.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Complied strictly with company policies whilst developing and executing all training initiatives.
- Handpicked suitable external trainers as per specific requirements.
- Achieved high engagement rates with innovative training techniques.
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Tailored training modules for improved staff productivity.
- Maintained detailed records of participant progress, facilitating tracking of skill development throughout training programmes.
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Streamlined onboarding process for new hires by designing a robust orientation program.
- Developed employee skills by delivering comprehensive training programmes.
Waitress
Indaba
Johannesburg
2008.02 - 2010.04
- Presented menu and took beverage orders, enhancing guest experience with detailed information.
- Greeted and escorted guests to tables, fostering welcoming atmosphere.
- Communicated daily specials to clients, ensuring they were aware of unique menu offerings.
- Prepared tables with linen, glassware, and crockery for optimal dining presentation.
Education
Certificate of Higher Education - Commerce Studies
Mathabo Secondary School
Qwa-Qwa 1997.01 - 2002.01
Skills
- Quality inspections
- Inventory management
- Scheduling management
- Team leadership
- Staff training
- Issue resolution
- Customer service
- Attention to detail
- Problem solving
- Team collaboration
- Conflict resolution
- Communication skills
Education
other
References
References available upon request.
Timeline
Assistant Housekeper
Indaba Hotel
2021.10 - 2026.06
Housekeeping Trainer & Supervisor
Indaba Hotel
2010.03 - 2014.02
Waitress
Indaba
2008.02 - 2010.04
Certificate of Higher Education - Commerce Studies
Mathabo Secondary School
1997.01 - 2002.01