Mamosia Matsimela
Johannesburg
Summary
Motivated professional with 12 years+ experience in the banking and financial industry with diverse experience in customer-facing roles. Demonstrates strong problem-solving and interpersonal skills, adapting to evolving client needs. Eager to leverage collaborative abilities and client-focused approach to drive business success.
Overview
15
15
years of professional experience
Work History
Consultant Sales Savings & Investments
ABSA
Johannesburg
12.2022 - Current
- Conducted in-depth financial assessments to identify customer needs and recommend optimal savings and investment solutions.
- Resolved client queries and concerns promptly, demonstrating commitment to exceptional customer service.
- Matained great client relationships with new and existing clients.
Banking service Consultant
ABSA
06.2016 - Current
- Provided expert advice on banking products and services to clients.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Processed financial transactions accurately to maintain service quality.
Frontline Teller and customer service
Standard Bank
Johannesburg
10.2012 - 02.2015
- Assisted customers with banking enquiries and provided relevant information.
- Resolved customer issues promptly by listening and offering solutions.
Administrative Assistant (Learnership)
Alexander Forbes
Johannesburg
03.2011 - 04.2012
- Assisted in preparing reports and presentations for management.
- Maintained accurate records and updated filing systems regularly.
Education
NQF 4 - Short term insurance
INSETA
Johannesburg, GP01-2012
NQF 5 - Advanced Diploma Business management
CTI college
Randburg, GP01-2009
Skills
- Client relationship management
- Financial assessment
- Decision making
- Problem solving
- Customer service
- Time management
- Client relationship building
- Organisational awareness
Languages
English
Proficient
C2
Timeline
Consultant Sales Savings & Investments
ABSA
12.2022 - Current
Banking service Consultant
ABSA
06.2016 - Current
Frontline Teller and customer service
Standard Bank
10.2012 - 02.2015
Administrative Assistant (Learnership)
Alexander Forbes
03.2011 - 04.2012
NQF 4 - Short term insurance
INSETA
NQF 5 - Advanced Diploma Business management
CTI college