MAMOSEMANGA LIZZY LEPELE
Johannesburg
Summary
Administrative professional with a strong background in client relations and financial management. Possesses a Diploma in Financial Management and Banking Certification, highlighting analytical strengths and a detail-oriented approach. Demonstrated ability to deliver high-quality service, manage accurate records, and support critical operations in demanding environments. Effective multitasker and problem-solver, dedicated to upholding integrity and professionalism.
Overview
11
11
years of professional experience
Work History
Forex Specialists
Capitec Business
07.2025 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Call Centre Agent
Capitec Business Banking
01.2021 - 06.2025
- Conducted thorough follow-ups on customer issues, ensuring timely resolutions and enhancing customer relationships.
- Collaborated with team members to develop best practices for handling customer inquiries, leading to improved service delivery.
- Performed quality assurance checks on calls to ensure adherence to company standards and protocols, providing feedback for continuous improvement.
- Participated in training sessions to enhance communication skills and product knowledge, contributing to a more effective team performance.
- Resolved over 200 customer inquiries weekly, consistently achieving a customer satisfaction rate of 97%.
Account Maintenance Consultant
Mercantile Bank Limited
01.2020 - 12.2020
- Coordinated account reviews and updates for clients, maintaining accurate records and ensuring efficient processing of account-related requests.
- Assisted in the development and implementation of client onboarding procedures, enhancing the client experience and promoting retention.
- Handled complex account inquiries, providing detailed information and resolving issues promptly to uphold client trust and satisfaction.
- Liaised with cross-functional teams to ensure cohesive communication and seamless operations in account management processes.
- Created and maintained detailed documentation of account changes and communications, supporting compliance and audit requirements.
- Implemented innovative solutions that enhanced data processing speed and accuracy in client account management, leading to improved operational workflows.
Shop Assistant
Rage Store
10.2018 - 01.2020
- Assisted customers in a retail environment by providing knowledgeable advice on products and services, ensuring a high level of customer satisfaction.
- Managed point-of-sale transactions efficiently, including cash handling and electronic payments, while maintaining accuracy and accountability.
- Coordinated stock replenishment and display organization, contributing to an optimized shopping experience and improved sales performance.
- Supported marketing initiatives by promoting in-store events and promotions, effectively engaging customers and driving foot traffic.
- Developed strong relationships with repeat customers, utilizing interpersonal skills to create a loyal customer base and encourage return visits.
Intern
Jet Store
07.2015 - 01.2017
- Assisted in organizing and maintaining office supplies and inventory, ensuring the availability of essential resources for daily operations.
- Supported administrative staff in managing schedules, appointments, and meetings to optimize workflow efficiency.
- Collaborated with team members to streamline administrative processes, resulting in reduced redundancy and increased productivity.
- Conducted market research and analysis to identify trends and opportunities for potential clients, contributing valuable insights to team strategies.
- Assisted in developing promotional materials and campaigns for client engagement, enhancing brand visibility and awareness.
- Participated in client meetings and presentations, gaining exposure to client relations and professional communication practices.
Education
Banking Certificate (NQF Level 5) - undefined
Damelin College
Johannesburg01.2020
National Diploma in Financial Management - undefined
Maluti TVET College
QwaQwa01.2017
Grade 12 - undefined
Leratswana Secondary School
12.2013
Skills
Microsoft Office Suite
Data Mapping
Scanning Machine Operation
Complaint Resolution
Telephone Etiquette
Client Relationship Management
File Management
Multitasking
Data Accuracy
Time Management
Effective Communication
Customer Service Excellence
Team Collaboration
Adaptability
Problem Solving
Attention to Detail
Customer Follow-up
Record Keeping
Organizational Skills
Account Data Management
Sales and Upselling techniques
Call Handling
Telephonic Communication
Work Well Under Pressure
Innovative Problem Solving
Service Delivery Improvement
Customer Inquiry Resolution
Quality Assurance
Operational Workflow Enhancement
Customer Satisfaction Focus
Communication Skills Development
Cross-functional Team Liaison
Banking Regulation Knowledge
Account Review Coordination
Onboarding Process Development
References
References available upon request.
Timeline
Forex Specialists
Capitec Business
07.2025 - Current
Call Centre Agent
Capitec Business Banking
01.2021 - 06.2025
Account Maintenance Consultant
Mercantile Bank Limited
01.2020 - 12.2020
Shop Assistant
Rage Store
10.2018 - 01.2020
Intern
Jet Store
07.2015 - 01.2017
Banking Certificate (NQF Level 5) - undefined
Damelin College
National Diploma in Financial Management - undefined
Maluti TVET College
Grade 12 - undefined
Leratswana Secondary School