Mamokoma Sarah Modiba
Store Manager
Sovenga
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
2003
2003
years of post-secondary education
1
1
Language
Work History
Store Supervisor
MTN
01.2023
- Customer Service
- An understand of the principles of effective customer services processes
- Knowledge of basic business processes
- Good understanding of marketing and sales processes
- An Understanding of Finance terminology and Processes (e.g
- Budget, expenditure, investment
- Loan, cash flow, working capital, forecasting, variance analysis, cost
- Managing stock in store
- Computer literacy
Customer Sales Representative
MTN
10.2009
- Customer Service
- An understand of the principles of effective customer services processes
- Good understanding of marketing and sales processes
- Computer literacy
Switchboard Operator
MTN
03.2009
- Handling Incoming and Outgoing calls, Transfer calls take and convey Messages
- Ensure that outgoings call and faxes Are controlled by keeping relevant register
- Allocate pin codes for proper control and Usage of Telephone
- Ensure that the switchboard is manned at all times and that customers (Inside and outside) are attended to without delay
Education
Grade 12 Certificate - English, Afrikaans, Sepedi, Accounting, Economic, Business Economics
Mountain View high school
Marketing N6 - Marketing Management, Marketing Research, Sales Management, Marketing Communication
Capricorn FET College
Skills
Customer service
Inventory management
Staff supervision
Problem-solving
Multitasking and organization
Operations management
Documentation and reporting
Team leadership
Store maintenance
Customer experience management
Shift scheduling
Policies and procedures
Supply ordering
Formal Qualifications
- Secondary School, Mountain View high school, Grade 12 Certificate, 03/01/03, English, Afrikaans, Sepedi, Accounting, Economic, Business Economics
- Tertiary institution, Capricorn FET College, Marketing N6, 03/01/10, Marketing Management, Marketing Research, Sales Management, Marketing Communication
Number
8603170392081
Personal Information
- Health Status: Excellent
- Gender: Female
Timeline
Store Supervisor
MTN
01.2023
Customer Sales Representative
MTN
10.2009
Switchboard Operator
MTN
03.2009
Marketing N6 - Marketing Management, Marketing Research, Sales Management, Marketing Communication
Capricorn FET College
Grade 12 Certificate - English, Afrikaans, Sepedi, Accounting, Economic, Business Economics
Mountain View high school
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