Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Mamokete Malau

Mamokete Malau

Internal Sales Supervisor
Johannesburg

Summary

I am an enthusiastic individual who is always eager to learn and apply myself in every task given. Striving for excellence is my drive and always achieving result.


I pride myself with equiping others and seeing people grow in skills and always support my team.


Overview

17
17
years of professional experience

Work History

Internal Sales Supervisor

Massmart
Sunninghill
07.2017 - Current
  • Negotiated contract terms with clients, securing favorable conditions that maximized profitability for the company.
  • Developed targeted marketing campaigns that contributed to an increase in overall sales performance.
  • Delivered engaging sales presentations that highlighted the unique value proposition of our products or services.
  • Conducted comprehensive market research to identify new business opportunities and trends.
  • Managed a diverse portfolio of accounts, consistently maintaining high levels of client satisfaction and retention.
  • Led team meetings focused on performance analytics, fostering an environment of continuous improvement.
  • Organized various networking events and tradeshows that helped increase brand visibility in the marketplace while also generating new leads for the sales pipeline.
  • Enhanced client relationships by delivering personalized service and addressing concerns promptly.
  • Built rapport with clients through regular communication and attentive support during their purchasing journey.
  • Implemented innovative sales strategies for improved market penetration and increased customer base.
  • Provided valuable input for product development based on client feedback and industry trends.
  • Mentored junior team members, resulting in higher productivity and greater team collaboration.
  • Exceeded quarterly sales targets by implementing aggressive prospecting techniques and effective follow-up strategies.
  • Streamlined internal processes to optimize efficiency, leading to a reduction in operational costs.
  • Established strong partnerships with vendors, ensuring optimal pricing and timely product delivery.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Internal Sales Associate

Massmart
Sunninghill
02.2009 - 06.2017
  • Provided valuable insights on market trends, influencing product development strategies for increased revenue growth.
  • Assisted in organizing successful sales events, attracting potential customers and generating new business opportunities.
  • Streamlined internal processes for improved efficiency in handling customer requests and orders.
  • Participated in cross-functional teams to improve overall business performance and meet organizational goals.
  • Boosted client satisfaction by providing exceptional service and timely responses to inquiries.
  • Negotiated mutually beneficial contracts with clients, fostering long-term partnerships built on trust and reliability.
  • Mentored junior associates in developing their skills and meeting career objectives.
  • Collaborated with marketing team to create sales materials that effectively communicated product offerings to clients.
  • Contributed to exceeding monthly sales targets through persistent follow-ups and strategic account management.
  • Worked closely with external partners such as suppliers or distributors to ensure timely delivery of products or services requested by clients.
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Teamed with partners to close deals for sales development.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Claims Administrator

Innovation Group
Randburg
01.2007 - 02.2009
  • Conducted thorough investigations into potentially fraudulent claims, reducing company losses.
  • Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
  • Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
  • Maintained comprehensive records of claims processed, facilitating quick retrieval for audits and reviews.
  • Appoint Service Providers for clients according to their immediate needs.
  • Ensure customer satisfaction.

Education

N5 Business Management - Business Administration And Management

Ekurhuleni East College
Ekurhuleni
07.2005

Matric - Business Studies

Ekurhuleni East College
Ekurhuleni
01.2004

Skills

Strategic Planning

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Timeline

Internal Sales Supervisor

Massmart
07.2017 - Current

Internal Sales Associate

Massmart
02.2009 - 06.2017

Claims Administrator

Innovation Group
01.2007 - 02.2009

N5 Business Management - Business Administration And Management

Ekurhuleni East College

Matric - Business Studies

Ekurhuleni East College

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Mamokete MalauInternal Sales Supervisor