Mamisa Dlamini
Durban,South Africa
Summary
Dedicated hospitality professional with experience in room service delivery, housekeeping, and laundry handling. Proven track record in maintaining inventory records, mini-bar restocking, and efficient time management. Skilled in using hospitality software to enhance operational efficiency. Good at multitasking and implementing deep cleaning techniques, waste disposal, window washing, floor mopping, linen replacement, and room checking routines. Committed to punctuality and reliability with a goal to continually improve service quality within the hospitality industry.
Efficient and effective Guest Room Attendant with experience across various high-end hotels and resorts. Passionate about cleanliness and attention to detail.
Overview
6
6
years of professional experience
Work History
Hotel room attendant
Raddison Blue Umhlanga
Durban, South Africa
03.2024 - Current
- Collaborated harmoniously with team members working collectively towards shared goals.
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
- Reported maintenance issues promptly facilitating quick repairs and minimal inconvenience for guests.
- Participated proactively in training sessions to improve professional skills continuously.
- Handled requests for extra amenities promptly, ensuring guest satisfaction.
- Managed inventory of room supplies effectively, minimising waste and unnecessary expenditure.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Followed health and safety standards governing correct use of chemicals.
- Kept floors clean with regular sweeping, vacuuming and mopping.
Room Attendant
Suncoast Hotel & Towers
Durban, South Africa
04.2021 - 01.2024
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
- Ensured safety protocols adherence, contributing towards a safe environment for guests and staff alike.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Restocked amenities promptly, ensuring availability at all times.
Room Attendant
Cathedral Peak Hotel
Winterton, KwaZulu-Natal
11.2018 - 02.2020
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Restocked amenities promptly, ensuring availability at all times.
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Assisted with laundry operations to maintain fresh linen supply.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Checked mini-bars daily, restocking as required for seamless guest experience.
Education
National Senior Certificate - Grade 12
Our Lady Of Sorrows High School
Skills
- Room service delivery
- Punctuality and reliability
- Experience with hospitality software
- Maintaining inventory records
- Mini-Bar restocking
- Time management efficiency
- Laundry handling
- Housekeeping knowledge
- Linen replacement
- Room checking routine
- Multitasking
- Deep cleaning techniques
- Waste disposal
- Window washing
- Floor mopping
Languages
English
Fluent
isiZulu
Fluent
siSwati
Fluent
Timeline
Hotel room attendant
Raddison Blue Umhlanga
03.2024 - Current
Room Attendant
Suncoast Hotel & Towers
04.2021 - 01.2024
Room Attendant
Cathedral Peak Hotel
11.2018 - 02.2020
National Senior Certificate - Grade 12
Our Lady Of Sorrows High School
Similar Profiles
Renata SesarRenata Sesar
Asistent General Manager at Raddison Blue Resort & SpaAsistent General Manager at Raddison Blue Resort & Spa
Angela FernandezAngela Fernandez
Receptionist at Raddison Blue HotelReceptionist at Raddison Blue Hotel
Phumelele NzamaPhumelele Nzama
Assistant General Manager at City Lodge Hotels, Road Load UmhlangaAssistant General Manager at City Lodge Hotels, Road Load Umhlanga