MAMERAFE MOKWENA
Store Manager
Lethlabile,NW
Summary
Store Manager directing daily retail operations across stock control, staffing, customer service, and budget management. Strengthens sales through visual merchandising, upselling coaching, and theft prevention while maintaining safe store standards. Delivers performance reporting, staff training, and customer issue resolution that support sales growth and tighter operational control.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Store Manager
Mr price sport
02.2023 - 05.2026
- Managed front-of-house operations to maintain smooth service and consistent store presentation.
- Supervised customer service standards and resolved in-store issues promptly to support a positive shopping experience.
- Coordinated stock replenishment and stocktaking routines to keep merchandise available on the sales floor.
- Oversaw staff scheduling and daily task allocation to maintain coverage during busy trading periods.
Store Manager
Mr price sport
01.2022 - 01.2023
- Oversaw daily store operations, balancing customer service, stock availability, and opening and closing routines.
- Coordinated staff scheduling to match trading patterns, coverage needs, and peak customer traffic.
- Maintained merchandise presentation standards to support a clean, organized, and customer-friendly sales floor.
- Trained new staff on store procedures, customer service expectations, and basic point-of-sale duties.
Store Manager
Mr price sport
11.2018 - 09.2022
- Oversaw daily store operations, keeping the sales floor organized and customer ready throughout trading hours.
- Maintained inventory levels by coordinating stock checks, replenishment, and receipt processing across the store.
- Led staff scheduling and shift coverage to support consistent service during peak and off-peak periods.
- Handled customer complaints with practical solutions that protected service quality and store reputation.
Store Associate
Mr price sport
09.2014 - 09.2017
- Oversaw daily store operations, including stock levels, staff rotas, and customer service standards.
- Reduced stock loss through inventory controls, safe storage practices, and regular stocktaking procedures.
- Merchandised displays to showcase new and popular items, improving product visibility and in-store presentation.
- Prepared store performance reports for senior management and used findings to support planning decisions.
- Coached, trained, and reviewed staff to strengthen upselling, customer care, and sales performance.
Education
Matric - undefined
Eletsa Secondary, Brits Letlhabile
05-1999
Skills
Customer service
Inventory management
Budget control
Store operations management
Retail sales reporting
Visual merchandising
Staff scheduling
Employee training
Loss prevention
Performance reviews
POS systems
Retail KPI tracking
Stocktaking procedures
Merchandise replenishment
Sales forecasting
Shrink management
Customer complaint handling
Store audit preparation
Certification
Primary merchandising
Timeline
Store Manager
Mr price sport
02.2023 - 05.2026
Store Manager
Mr price sport
01.2022 - 01.2023
Store Manager
Mr price sport
11.2018 - 09.2022
Store Associate
Mr price sport
09.2014 - 09.2017
Matric - undefined
Eletsa Secondary, Brits Letlhabile