Volunteering and community involvement
Mamello Patience Matolo
Key Account Administrator
Orange Farm,GP
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Key Account Administrator - Help Desk Supervisor
Interconnect Systems PTY LTD Connectivity
Randburg, GP
10.2013 - Current
- Prepares and log job cards, for BAU normal growth, BAU Moves, and VOIP Roll out project for Absa service desk,relating to cabling
- Close off documents on all incidents within SLA (Service Level Agreement) time frames
- Obtain and capture updates on status of jobs from branches, country wide, on daily basis
- Compile and price all billing reports for Invoicing
- Submit all BAU & BAU MOVES for approval to Absa
- Do quotations on monthly basis for business as usual (BAU) moves and request purchase order for invoicing
- Provide feedback to clients of latest status of requests
- Follow up with technicians for updates on request opened
- Scheduling and maintaining control sheet of all jobs logged within branch
- Checking all documentation, including client sign-off, materials used and labor hours booked, has been received from technicians, and following up on any outstanding documentation
- Company Vehicle tracking
- Overtime approval - maintaining checklist between overtime claimed, and what is quoted for
- Making sure once documentation is received back from technicians it is distributed to correct department for final processing
- Logging of job cards as per Absa request Item and Incident calls
- Time keeping of technicians, verifying of time spent on jobs, according what is submitted on time sheets
- Increased sales by 10%
- Resolved problems, improved operations and provided exceptional service
- Created plans and communicated deadlines to complete projects on time
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Adhered to social distancing protocols and wore mask or face shield
- Developed and maintained courteous and effective working relationships
- Scheduled staff and delivered training materials and information.
Receptionist / Administrative Officer
Shaw Almex Africa
Honeydew, GP
07.2010 - 12.2011
- Answering and scanning incoming and outgoing calls and general reception duties, including mail routing,faxing, emails and word processing
- Capturing purchase orders and sending to clients
- Undertook and assist in processing and record keeping of invoices, purchase orders and quotations as required and instructed
- Work with health and safety officer to ensure all procedure are properly followed and in place
- Established health and safety meetings on weekly basis
- Kept reception area clean and neat to give visitors positive first impression
- Maintained confidentiality of information regarding clients and company
- Provided callers with address, directions, company website and related information
- Responded to inquiries from callers seeking information
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients and updated client records.
General Assistant
Medfem Clinic (Pty) Ltd
Randburg, GP
10.2009 - 06.2010
- Prepare and sterilize Doctors instruments before surgery
- Performed post surgery clean up of equipment used after surgery
- Packing speculums, linen sheets and gowns for patients
- Cleaning and preparing breakfast and lunch to 40 staff members.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery
Cashier - Receptionist Switchboard Operator
Game Stores Group Of Companies
Vanderbijlpark, GP
10.2007 - 10.2009
- Finalizing customers purchases at checkout
- Providing customer service and managed over 50 calls per day
- Sorting and delivering mail to different departments, operate switchboard and direct calls to respective departments.
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Helped customers complete purchases, locate items and join reward programs
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
Education
Matric Certificate - Grade 12
Raphela Secondary School
Orange Farm, South Africa 12.2005 - 12.2005
NHC/ Accountancy - Accounting And Finance
Vaal University of Technology
Vanderbijlpark, South Africa 01.2007 - 12.2007
Skills
Coupa system
undefinedAffiliations
Institution : Services SETACourse : Business Administration Services NQF Level 3Course Duration : 1 Year / Complete course 2016
Interests
Learning languages
Travel
Watching cooking shows, listening to music, Dance
I watch cooking shows as I enjoy cooking and wish to become a chef one day. Sometimes I see cooking techniques that I do not use when making a particular food. It also gives me ideas for saving time when I cook . Listening to music lowers stress and elevates my mood. It strengthens learning and memory abilities, too. In the ever-changing corporate world being able to learn new things on daily basis is top employability skill. Dance isn't just fun. it's a social activity that teaches collaboration skills. it also boosts cognitive performance and helps to unwind.
Timeline
Key Account Administrator - Help Desk Supervisor
Interconnect Systems PTY LTD Connectivity
10.2013 - Current
Receptionist / Administrative Officer
Shaw Almex Africa
07.2010 - 12.2011
General Assistant
Medfem Clinic (Pty) Ltd
10.2009 - 06.2010
Cashier - Receptionist Switchboard Operator
Game Stores Group Of Companies
10.2007 - 10.2009
NHC/ Accountancy - Accounting And Finance
Vaal University of Technology
01.2007 - 12.2007
Matric Certificate - Grade 12
Raphela Secondary School
12.2005 - 12.2005
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