Hi, I’m
Mamello Mphunyane
Johannesburg
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Over 6 years of experience in talent acquisition and recruitment coordination, consistently achieving hiring targets and reducing time-to-fill positions. Strong attention to detail and organizational skills, ensuring accuracy and efficiency throughout the recruitment process. Excellent verbal and written communication skills, effectively collaborating with candidates and internal stakeholders. Proven ability to streamline and automate tasks, optimizing productivity and resource utilization. Proficient in the end-to-end recruitment lifecycle, from sourcing and screening to onboarding and relationship management.
Overview
13
years of professional experience
Work History
First National BankJohannesburg
Talent Acquisition/Recruitment Coordinator
07.2022 - Current
Job overview
- Successfully coordinated and managed the recruitment process for various departments, resulting in a 30% reduction in time-to-fill positions
- Conducted regular quality checks on applicant data and documentation, ensuring an accuracy rate of 95%
- Built and maintained strong relationships with internal stakeholders, resulting in a satisfaction rate of 90%
- Contributed to cost efficiencies through responsible utilization of resources, resulting in a 20% reduction in recruitment-related expenses
- Coordinated and scheduled candidates for various selection process activities, such as assessments, interviews, and onsite visits, resulting in a 25% increase in the number of qualified candidates.
Mango AirlineJohannesburg
Human Resources Officer/Recruitment Administrator
06.2015 - 11.2021
Job overview
- Developed and implemented an onboarding system, reducing time-to-productivity for new hires by 40%
- Managed Wellness Programs, driving staff involvement and achieving a participation rate of 80%
- Utilized effective sourcing strategies, including job ads, social media promotion, and internal job fairs, resulting in a 35% increase in qualified candidates
- Ensured accurate processing of staffing documentation, including performance evaluations and personnel records, maintaining a 90% accuracy rate
- Provided assistance in administering employee benefit programs and workers' compensation plans, ensuring 100% compliance with company policies and procedures.
Mango AirlineJohannesburg
Customer Service Consultant/Sales
05.2010 - 03.2013
Job overview
- Monitored customer calls, analyzed problems, and provided optimal solutions, resulting in a customer satisfaction rate of 95%
- Handled customer inquiries through phone calls and emails, ensuring adherence to company policies and procedures and achieving a 90% resolution rate
- Engaged customers in conversation, uncovering needs through probing questions and using persuasive techniques to overcome objections, leading to a 30% increase in sales revenue.
Education
BMT College
Digital Business Management Bootcamp, Certification in Project, Teams and Systems Management
Diploma from Human Resources Management
Wits Business School
Certificate: Business Management
Travel Learning College
National Diploma from Travel Management
Skills
- New Hire Orientation
- Pre-employment Screening
- Candidate Sourcing
- In-Person and Telephone Interviewing
- Verbal and Written Communication
- Candidate Screening
- Background Checks
- Self-Motivated Work Ethic
- Recruitment Strategies
- Job Description Development
- Employee Orientation
- Verbal and Written Communication
- Candidate Screening
- Verbal and Written Communication
- Candidate Screening
References
References Available upon request
Timeline
Talent Acquisition/Recruitment Coordinator
First National Bank
07.2022 - Current
Human Resources Officer/Recruitment Administrator
Mango Airline
06.2015 - 11.2021
Customer Service Consultant/Sales
Mango Airline
05.2010 - 03.2013
BMT College
Digital Business Management Bootcamp, Certification in Project, Teams and Systems Management
Diploma from Human Resources Management
Wits Business School
Certificate: Business Management
Travel Learning College
National Diploma from Travel Management
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