Mamello Matsaba
Account Manager
Soweto,Gauteng
Summary
Experienced professional with a diverse background spanning human resources, business management, and client relations. Skilled in recruitment, HR consulting, and business development, with a strong foundation in client service and relationship management. Demonstrated success in managing teams, implementing HR strategies, and driving business growth. Currently seeking employment, specialize in HR consulting, customer services, sales, administrator and/or project management. I have proven ability to navigate complex business environments and deliver results through strategic planning and effective leadership.
Overview
22
22
years of professional experience
Work History
Human Resource Manager
Nowases
01.2022 - 10.2022
- Recruitment and selection. Recruitment and hiring are important functions of human resource.
- Oversight of staff onboarding and ongoing training and development.
- Managing employee and employer relationships.
- Creating a rewarding company culture.
- Overseeing disciplinary action.
- Reason for leaving: Company is liquidated
Managing Member
Lapa La Rona Catering CC
09.2022 - Current
- Company Overview: BEEE status: 100 % Female black Owned (Level 1). Service Offering: Catering services, Events and Leisure Catering, Tailor made/ Executive Catering.
- BEEE status: 100 % Female black Owned (Level 1). Service Offering: Catering services, Events and Leisure Catering, Tailor made/ Executive Catering.
Account manager/ Human resources generalist
Quest Staffing Solutions
09.2011 - 02.2016
- Understands the client environment and the client resourcing requirements.
- Analyses client feedback i.e. CAP processes and uses this feedback to ensure service enhancements.
- Engages the client pro-actively, responds to client queries promptly and ensures that opportunities for improvements to the client experience are actioned and measured.
- Adheres to all applicable client requirements as detailed in the account plan, SLA and CAP action plan.
- Participates in and responsible for activities that influence new business and/or organic growth from existing clients.
- Identifies opportunities to position Quest services e.g. Perm, RH.
- Refers relevant business lead opportunities to the sales team.
- Understands key competitors and competitive forces shaping the market and actively adapts action plans to grow and retain business share.
- Forecasts resourcing requirements in conjunction with the client team and/or operations.
- Maintains regular engagement with the TRAC centre to ensure that there is a shared understanding of the forecast (pool) requirements and confirmed orders.
- Ensures that the placement of orders with the TRAC centre complies with process.
- Ensures all client job specification standards have been met and where the candidate does not meet the standards, follow this up with the TRAC centre.
- Arranges and conducts motivational-fit /culture fit interviews for short-listed candidates.
- Maintains contact with all successful candidates after the motivational fit interview to start date of training with client.
- Conducts induction sessions with all candidates prior to commencement of assignment.
- Adheres to Labour legislation including the Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA) and The Occupational Health and Safety Act (OHSA).
- Ensures that assignees are orientated to the Quest disciplinary code and client workplace rules.
- Ensures the implementation of equitable informal and formal disciplinary measures. (I.e. written warning, final warning, dismissal, suspension).
- Represents the company where required to initiate or chair disciplinary hearings or attend CCMA proceedings.
- Adhered to all personnel administration policies, processes, systems and procedures; ensuring that assignee records are accurate and up to date and that payroll input is accurate.
- Handled all routine administration queries, work requests, is able to resolve these efficiently and effectively within required SLAs(Service Level Agreements( and turnaround times.
- Ensured the timeous submission of required written report. These reports were not limited to, but included: recruitment, absenteeism, attrition, exit interview, payroll stats, disciplinary activity, performance data, equity and initiatives updates.
- Ensured timely timesheet collection from candidates placed at our clients.
- Adhered to SLA (Operations and Payroll Hub) deadlines.
- Maintained accurate payroll rules as required (I.e. shift rules, assignee loading management, etc.) prior to submission of timesheets.
- Checked payroll extracts and reports back to the Payroll Hub on any exceptions.
- Performed first line of support for assignee payroll queries.
- Anticipated on peaks and valleys and planned staffing capacity accordingly.
- Encouraged good performance and provided timely and constructive performance feedback against requirements.
- Retained staff through active engagement tactics (I.e. induction, one-on-ones, follow up discussions when staff return from an absent day/s , client engagement).
- Addressed poor performance by taking corrective action and/or by following poor performance management procedures that were set in place.
- Encouraged learning by freely sharing information and best practices with others and by actively striving to empower staff through constant up-skilling and enablement.
- Coached and mentored others by providing instruction, positive models and opportunities to observe.
- Seeked to establish and service relationships with assignees, clients and colleagues to improve the effective and efficient execution of objectives in line with business requirements.
- Reasons for leaving: to pursue my own business and also partner with family in the existing business.
Recruitment consultant
Cassel & co
03.2011 - 08.2011
- To plan and organise each day, week and month effectively breaking it down on an hourly basis.
- Cold calling to clients (3 hours every day) in search for business, in order to generate specs.
- To source for candidates by means of advert responses, head hunting and probing during interviews for candidate leads.
- Interview qualified and experienced candidates which were booked and screened telephonically a week in advance.
- Specialise and mainly focus on a niche of Financial Accountants, Managers and all Corporate finance positions.
- Go to client visits, to build and maintain relationships.
- To keep in contact with all candidates on a regular basis.
- Ensure that the specs that are received are well qualified and all information is clear.
- To ensure that all CVS’s sent to clients are edited and all references as well as integrity checks are conducted on time.
- Follow through with client upon receipt of CVS’s and sell candidates to client again.
- Book interview times with client and candidate.
- Prepare candidate prior to the client interview with the job requirements and other useful details.
- Follow through with both parties after the interviews.
- Assisting candidates with understanding of their offer letters.
- To ensure that I keep abreast with the market and its needs.
- To identify key clients where I am focusing on growing the business and brand awareness.
- Reasons for leaving: To move onto a bigger role and more challenging with more responsibility as well as exposure to more clients.
Client Relationship Management Consultant
Standard Bank (CIB) Investor Services
12.2007 - 03.2011
- Responsible for providing existing clients with excellent customer service, by applying knowledge of the custody business.
- Follow through with all business units in Investor Services to deliver on client requirements and queries.
- Asses the risk areas associated with client portfolio, products and services.
- Responsible for identifying, managing, resolving referred and complex errors and out of the ordinary queries to the client’s satisfaction.
- To Identify out of the ordinary custody accounts and invoice clients on a monthly basis.
- Compile an MIS report on the client’s monthly invoices as well as activity in the custody business.
- Identify trends in terms of the client’s activity and the amount of revenue generated from each client on a monthly to annual basis.
- Liaise with clients on outstanding invoice payments.
- Liaise with the internal finance team for updates on paid and outstanding amounts.
- Preparations of the daily cash forecast for some of the key international clients.
- Liaise verbally and in writing with both internal and external stakeholders.
- Ensure information that is forwarded to the client is accurate, timeous and well presented.
- Consistently sharing knowledge with colleagues on complex and difficult clients.
- Reasons for leaving: To pursue my interest in Recruitment and human resources.
Account Executive
The Kelly Group
01.2007 - 12.2007
- Ensure that all flexi employees assigned to the specific client meet the clients / Kelly recruitment requirements.
- To ensure that all flexi employees are inducted in accordance with the specification of the client.
- To ensure that flexi employees have signed employment contracts and personnel records are maintained and updated on a regular basis.
- Ensure that all flexi employees are trained correctly to meet with the specifications of the client.
- To ensure that the required daily headcount is confirmed with the client in order to ensure that the correct number of flexi employees is sourced efficiently and timorously.
- To ensure that the site roll is updated on a weekly basis and that site files are kept up to date.
- To ensure that all relevant candidate information is captured on a daily basis in payroll utilities.
- To ensure that all relevant assignment information is captured on a daily basis in payroll utilities.
- To monitor and measure the productivity of the flexi employees on site and to take corrective action where necessary.
- To investigate any incidents this may involve a Kelly flexi employee to establish whether disciplinary action should be taken and to ensure that Kelly standard Disciplinary and Grievance procedure is adhered to at all times.
- To ensure that if required, it is negotiated with the client that all flexi employees are provided with and wear the necessary protective clothing and paid for the clothing / ATD or in client pricing agreement.
- To hold weekly meetings with the flexi employees and provide the client with the necessary feedback.
- To ensure that any wage queries from flexi employees are dealt with in an efficient, courteous and prompt manner.
- To ensure that all clock cards/timesheets are captured accurately on the relevant spreadsheets by the specified deadline day each week to ensure that the flexi employees are paid and the client invoiced.
- To ensure that any Authority to Deduct Wages forms are processed on a weekly basis and that schedules stating monies that have been recovered on.
- To hold regular meetings with the client and to ensure that Service reviews are conducted with middle management.
- To ensure understanding and adherence to client’s service level agreement.
- Ensure understanding and implementing pricing schedule.
- To ensure that any queries from the client are dealt with in an efficient, courteous and prompt manner.
- To identify new opportunities on site to ensure growth.
- To maintain and develop client relationships.
- To be pro-active and identify potential problem areas.
- Take part in clients meetings to provide suggestions and assistance.
- Make suggestions to the client to minimize costs i.e. to reduce overtime.
- To ensure that credit notes are processed timorously and forwarded for authorization.
- Reason for leaving: Was head hunted for a position in client services, in a bigger organisation.
Customer Service Consultant
Afrox Limited
09.2005 - 12.2006
- Processing orders.
- Technical advice on welding and gas products.
- Generating quotes for clients.
- Liaise with branches (areas of responsibility) on follow ups.
- Query management.
- Reason for leaving: I was ready to move out of the call centre environment and was seeking a much more challenging role and I found an opportunity in recruitment.
Customer Service Consultant and Assistant Trainer
Dimension Data (Project Swordfish)
09.2003 - 08.2005
- Assisted with account enquiries.
- Updated clients account details.
- Telesales.
- Unblocked clients’ accounts.
- Assisted with training new staff.
- Assisted the scheduling department with administration work.
- Reasons for leaving: This was a project base opportunity and left for a stable environment.
Education
Matric (Grade 12) - undefined
Hyde Park High School
01.2002
BCom - Marketing Management
UNISA
01.2009
Introduction to Business Management - undefined
UNISA
09.2025
Professional Cookery - undefined
South African Chef Association in partnership with HTA International school of Culinary
12.2017
Pre-Prosperator Programme (P level) - undefined
RAIZCORP ACADEMY
09.2021
CED (M level) - undefined
RAIZCORP ACADEMY
09.2025
Languages
English
Southern Sotho
Zulu
Physical Address
7906 Armitage Street, Soweto, Gauteng, 1804
Contacts
0787433303, Mellom000@gmail.com
Personal Information
- Date of Birth: 10th August 1983
- Nationality: South African
- Driving License: Code 08
Timeline
Managing Member
Lapa La Rona Catering CC
09.2022 - Current
Human Resource Manager
Nowases
01.2022 - 10.2022
Account manager/ Human resources generalist
Quest Staffing Solutions
09.2011 - 02.2016
Recruitment consultant
Cassel & co
03.2011 - 08.2011
Client Relationship Management Consultant
Standard Bank (CIB) Investor Services
12.2007 - 03.2011
Account Executive
The Kelly Group
01.2007 - 12.2007
Customer Service Consultant
Afrox Limited
09.2005 - 12.2006
Customer Service Consultant and Assistant Trainer
Dimension Data (Project Swordfish)
09.2003 - 08.2005
Matric (Grade 12) - undefined
Hyde Park High School
BCom - Marketing Management
UNISA
Introduction to Business Management - undefined
UNISA
Professional Cookery - undefined
South African Chef Association in partnership with HTA International school of Culinary
Pre-Prosperator Programme (P level) - undefined
RAIZCORP ACADEMY
CED (M level) - undefined
RAIZCORP ACADEMY
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