Mamaleshwane Annah Kumalo
Unemployed
Bloemfontein
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
14
14
years of professional experience
5
5
Languages
Work History
General worker
Uniquefam Super Market
11.2022 - 6 2023
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Branch Manager
ABSA Bank
01.2009 - 09.2016
- Ownership and Accountability to branch
- Compile and communicate on effective action plan for branch
- Supply chain management, inventory control and procurement
- Planning, organisational, office management and team building
- Multitasking, problem-solving, decision making and exceptional time management
- Teamwork and collaboration and ability to work independently and efficiently
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Sales Consultant
ABSA Bank
02.2007 - 12.2008
- Take part in sales activities and promote a culture of sale proactivity
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Identity opportunities for branch team to grow business locally
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Drive customer focuses behavior in the branch by role modelling great customer service
- Perform people management function by doing one on one session, with staff to address short-comes and coaching
- Adhering to OHS regulations
- Back office functions, reports and general admin functions.
Teller
ABSA Bank
06.2006 - 01.2007
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Customer Service Clerk
ABSA Bank
04.2002 - 05.2006
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Back office functions, reports and general admin functions.
- Adhering to OHS regulations
Education
Certificate: Management -
University of Free State
National Certificate: Banking Services Advice - undefined
Milpark Business school
Certificate: Customer service Management - undefined
University of South Africa
National Senior Certificate - undefined
Albert Moroka High School
Skills
Excellent communication skills both written and verbal and interpersonal skills
Leadership, business and project management
Sales, marketing and client relationship management
Product knowledge, Business development and strategic management
Human resources management, people management, training, coaching and development
Financial Management, budgeting, banking and financial reporting
- Problem-Solving
Stock control
Planning and preparing work schedules and assigning staff to specific duties Delivery schedules
Receiving stock
Keeping records of expenditure and employee’s performance
Customers service and cashier duties
Driving License
Code 08 (B)
Personal Information
- Date of Birth: 04/22/1978
- Gender: Female
- Nationality: South African
References
Available on request
Timeline
General worker
Uniquefam Super Market
11.2022 - 6 2023
Branch Manager
ABSA Bank
01.2009 - 09.2016
Sales Consultant
ABSA Bank
02.2007 - 12.2008
Teller
ABSA Bank
06.2006 - 01.2007
Customer Service Clerk
ABSA Bank
04.2002 - 05.2006
Certificate: Management -
University of Free State
National Certificate: Banking Services Advice - undefined
Milpark Business school
Certificate: Customer service Management - undefined
University of South Africa
National Senior Certificate - undefined
Albert Moroka High School
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